Rural Clarinda is home to only ITM – interactive teller machine – in Nebraska or IA (nxt generation)

http://www.omaha.com/money/rural-clarinda-is-home-to-only-itm-interactive-teller-machine/article_2748786c-4754-58f7-9d50-bff48e2a2061.html




JULIA NAGY/THE WORLD-HERALD
At Page County State Bank, a small crew of women handles the operation of interactive teller machines from the basement of the main branch in downtown Clarinda, Iowa. Here, PCSB vice president Megan Cabbage demonstrates how the ITMs work for tellers, who are able to see the transactions while keeping eye contact with the camera.


POSTED: TUESDAY, JUNE 10, 2014 1:00 AM

By Russell Hubbard / World-Herald staff writer

CLARINDA, Iowa — When the demise of the bank ATM eventually arrives, part of the blame or credit will be attributed to a small family-owned bank in rural Iowa.

The six-branch Page County State Bank, of Clarinda, population 5,600, is what some industry experts are calling the first financial institution in Iowa or Nebraska to employ an interactive teller machine.

The next-generation ATMs, called ITMs, offer customers the standard ATM experience, along with a microphone, speaker and video screen showing a live teller in a remote office who assists in whatever manner necessary. It’s expected to supplement and maybe eventually replace the ATM, which in 1969 simply dispensed cash. Versions that also gave account balances and took deposits were developed in the early 1970s and in widespread use by the 1980s.

At PCSB, a small crew of women runs the ITM operation from the basement of the main branch in downtown Clarinda. Connected by camera and computer to the bank’s two ITMs located in two different branches and the three installed in branch drive-through lanes, they are an example of the friendly but remote voices and faces the bank equipment industry says will soon take over for the old-style ATMs and perhaps for live tellers altogether.

FULL story at link.