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avebury

(10,951 posts)
Sun Jun 15, 2014, 02:39 PM Jun 2014

Flight Attendent Forces Child to Urinate In Seat

I feel sorry for the child and her mother. It also makes me think twice about flying Jet Blue. I would be rather concerned about sitting in on of their seats, wondering just how clean it might be.


http://news.yahoo.com/flight-attendant-forces-child-urinate-seat-030606938.html


Jennifer Deveraux was travelling with her two daughters when the exceptional customer service occurred on a JetBlue flight. Flight 518 was delayed on the tarmac at John F. Kennedy International Airport in N.Y. on Monday, waiting to fly to Boston, CBS Boston reports.
One of Deveraux’s daughters, Summers, needed to use the bathroom, and began to cry. When her mother tried to help her to the bathroom, a flight attendant refused to let them stand up, forcing the child to urinate on herself and the seat. “She snapped at me, ‘No sit down,’” Deveraux said.

Deveraux attempted to stand up again to clean up the mess, and the flight attendant yelled at her a second time. “And I said, ‘please give me a break. My daughter had an accident because you wouldn’t let me take her to the bathroom. After I clean it up I will sit down.’ She turned around and reported it to the pilot,” Deveraux said.

The pilot then turned the plane around and took it back to the gate, announcing over the intercom that there was a non-compliant passenger on board, and they would be brought to security. Thankfully, an off-duty pilot sitting two seats in front of Deveraux realized how ridiculous the situation was and convinced the crew to let her stay.

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Flight Attendent Forces Child to Urinate In Seat (Original Post) avebury Jun 2014 OP
When airliners keep passengers waiting on the tarmac, the airliners should be required pnwmom Jun 2014 #1
exactly. There's no way I could hold it for hours Beaverhausen Jun 2014 #9
Actually, they are - LiberalElite Jun 2014 #64
They are required to do that. dixiegrrrrl Jun 2014 #73
I am never flying again. eShirl Jun 2014 #2
Shit I wish that was an option jollyreaper2112 Jun 2014 #4
I see a future for bullet trains in the United States... TeeYiYi Jun 2014 #8
Only after all the oil is gone and the cars WhiteTara Jun 2014 #39
We spent a trillion dollars on the Iraq war instead WHEN CRABS ROAR Jun 2014 #84
Me neither. I used to fly a lot, nationally and internationally for business. Fortunately, RKP5637 Jun 2014 #53
You and me both. They couldn't pay me to get on a plane these days. Skeeter Barnes Jun 2014 #56
The flight attendant would have been fired if he or she allowed the person to use the bathroom MADem Jun 2014 #3
On time record is based upon when an aircraft avebury Jun 2014 #7
You mean the gate...? MADem Jun 2014 #44
An off-duty pilot two seats in front of the girl took the side of the family pnwmom Jun 2014 #10
Tell it to the F-A-A. That's like blaming the janitor for your bank's lousy mortgage rates. MADem Jun 2014 #12
The off-duty pilot sitting near the girl intervened to keep the girl and mother on the plane. pnwmom Jun 2014 #15
And "he" (or she--not clear) has more "au-thor-i-teh" and is senior in the pecking order to MADem Jun 2014 #20
The FAA regulations require the airline to allow the passengers of a plane delayed on a tarmac pnwmom Jun 2014 #21
There's a time limit, I believe it is a half hour, and I don't think they hit it, otherwise MADem Jun 2014 #65
No, there isn't a time limit. Here is the statement on Jet Blue's own website: pnwmom Jun 2014 #83
The way I read that, the delay notification process starts at the thirty minute mark. MADem Jun 2014 #88
You're reading it incorrectly. What is required a 30 minutes is that they are notified that they can pnwmom Jun 2014 #91
I am not reading it wrong--go look at Jet Blue's Lengthy Delay document, which this MADem Jun 2014 #100
It isnt clear which part of the treatment he disagreed with. It's my impression that he disagreed rhett o rick Jun 2014 #71
There sure are. My hubby takes water pills and they have an effect. He tries to time travel CTyankee Jun 2014 #79
time travel *is* difficult d_r Jun 2014 #82
hard to time your travel to your baldder, if that's what you meant... CTyankee Jun 2014 #94
lmao TeamPooka Jun 2014 #105
heh. wait til you get older...heh...oh, well, you'll see...just wait... CTyankee Jun 2014 #116
I'm sorry d_r Jun 2014 #152
Aw, no problem. In fact, we joke about it. CTyankee Jun 2014 #153
Some people get septic if they don't empty their bladder. McCamy Taylor Jun 2014 #75
They need a catheter, then. Or those adult incontinence drawers and pads. MADem Jun 2014 #80
That is NOT the rule. Jet Blue still may be fined. pnwmom Jun 2014 #98
You're just wrong. By your account, if the plane stops on the taxiway a person has the "right" MADem Jun 2014 #99
There is no information anywhere that they were in line for takeoff. pnwmom Jun 2014 #104
And when DELAY MODE starts, the plane DOOR is opened and a stairway is attached. MADem Jun 2014 #108
You've got this completely backwards. pnwmom Jun 2014 #109
No, I don't. Tarmac delay means DELAY. No one is taking off -- no one has a slot. MADem Jun 2014 #112
The planes don't inch forward on the tarmac. They sit there parked till it is time to move. pnwmom Jun 2014 #117
They frequently go from spot to spot on an active tarmac. MADem Jun 2014 #128
And so they would rather ruin their ontime record taxiing back to the gate. OK. nt Bernardo de La Paz Jun 2014 #57
Talk to the PILOT about that--he or she is the ultimate authority on that aircraft. nt MADem Jun 2014 #62
I'm sure the flight attendant invented a gross exaggeration to tell to the pilot. nt Bernardo de La Paz Jun 2014 #86
Since the pilot has cameras on the passengers and monitors where he can observe the cabin, I very MADem Jun 2014 #92
As may be, but I'm sure pilots have other things to attend to while in the flight line. nt Bernardo de La Paz Jun 2014 #96
They're sitting there (not) smoking and joking. They're listening for the tower to MADem Jun 2014 #101
The FA would have been fined spartan61 Jun 2014 #127
Yup. Agschmid Jun 2014 #130
Jet Blue just released a statement--the plane was on an ACTIVE RUNWAY, not "the tarmac" MADem Jun 2014 #132
Now let's see if anyone here backtracks... Agschmid Jun 2014 #133
What, and have a kind word for a non-union wage slave? MADem Jun 2014 #135
The Flight Attendant Dorian Gray Jun 2014 #150
Delaying take offs and landings because someone is in the can costs $$$... Cannikin Jun 2014 #5
They were in line to take off. They weren't at the gate. They announced they were turning BACK MADem Jun 2014 #13
They had been sitting, unmoving, on the tarmac for 30 minutes. Sometimes planes pnwmom Jun 2014 #18
It doesn't matter--if you are away from the gate, the plane has the capacity to move. MADem Jun 2014 #22
Wrong. The strict tarmac regulations require delayed flights to let passengers use the facilities. pnwmom Jun 2014 #23
That's if they're parked and not moving. They've simply cleared the gate so another plane could MADem Jun 2014 #28
They were parked on the tarmac and had been for a half hour. pnwmom Jun 2014 #31
I think they were on a taxiway. MADem Jun 2014 #34
How do you know the FA wasn't having a bad day? You really have never heard of someone pnwmom Jun 2014 #37
Well, the poor woman has already been flung under the bus...by "The Daily Caller" no less. MADem Jun 2014 #50
At first the pilot only knew what the FA chose to tell him. pnwmom Jun 2014 #54
The pilot has situational awareness of what's happening in the cabin. MADem Jun 2014 #66
You're just speculating here. But the FAA regulations and Jet Blue's passenger plan pnwmom Jun 2014 #87
I am providing as much proof as you are and I'm actually reading the links you are providing, which MADem Jun 2014 #102
Where does it say anywhere that they were enroute to the runway? pnwmom Jun 2014 #103
Because, for the tenth time, if they were in DELAY MODE, the door would be OPEN, and MADem Jun 2014 #110
For the 11th time, you're wrong. These rules apply when the plane is NOT pulled up to the gate pnwmom Jun 2014 #120
Jet Blue also said this when someone asked about the matter: MADem Jun 2014 #122
That is very true. There ARE very strict FAA regulations when a plane is on the tarmac. pnwmom Jun 2014 #124
They were on an active tarmac, not in delay mode. MADem Jun 2014 #125
The plane was stuck on the ground at the time and FAA regulations pnwmom Jun 2014 #16
jet blue has apologized for the incident. Warren Stupidity Jun 2014 #6
No win situation. The FAA should apologize. The airport should apologize. MADem Jun 2014 #25
Talk about by the book assholes! BootinUp Jun 2014 #11
.... MADem Jun 2014 #14
Why doesn't the FAA change its regs so that when the plane is immobile on the tarmac pnwmom Jun 2014 #17
Because when the plane jerks forward, people fall in the aisles and hit their heads or MADem Jun 2014 #26
They had been stopped on the tarmac for a half hour, and the FAA requires that passengers pnwmom Jun 2014 #27
Sounds to me like they were in line on a taxiway. MADem Jun 2014 #30
Not a word in that quote says that. We know they were on the tarmac. To go back to pnwmom Jun 2014 #33
I don't think you're right, but we'll never know, since neither one of us was on the plane. MADem Jun 2014 #38
It's not absurd to think that an overworked FA was having a bad day pnwmom Jun 2014 #42
I don't think that happened, though. MADem Jun 2014 #46
I already read your other post. BootinUp Jun 2014 #43
The pilot DID turn back. From the article: MADem Jun 2014 #45
And now they all get to undergo sensitivity training BootinUp Jun 2014 #55
Sensitivity training = Break the rules when you feel you must, but we'll still fire you if we feel MADem Jun 2014 #67
I HATE flying. mnhtnbb Jun 2014 #19
WTF?! sakabatou Jun 2014 #24
Flight attendants are generally meaner and nastier than they used to be bluestateguy Jun 2014 #29
I know quite a few FAs. They work hard and get paid shit. MADem Jun 2014 #32
Like the one trolling this thread? alphafemale Jun 2014 #149
Power corrupts, absolute power corrupts absolutely rock Jun 2014 #35
Power corrupts? They're the lowest paid workers in the pecking order! MADem Jun 2014 #40
I didn't say anything about money rock Jun 2014 #51
Again, they are nothing but an extension of the PILOT and co-pilot. The captain has MADem Jun 2014 #63
Indeed quakerboy Jun 2014 #58
The head MF in charge on that aircraft is the PILOT, not the FAs. MADem Jun 2014 #61
The same applies to Pilots quakerboy Jun 2014 #123
JB pilots finally got a union, I think. The FAs haven't gotten one yet--bet this pushes them to get MADem Jun 2014 #126
I'm glad I can't afford to fly anywhere. There's no way I could hold it in a Louisiana1976 Jun 2014 #36
Unfortunate but I don't think it all rests with the flight attendant gollygee Jun 2014 #41
How could they have known there was going to be a 30 minute wait? BuelahWitch Jun 2014 #47
30 minutes isn't that long gollygee Jun 2014 #49
Really? Egnever Jun 2014 #68
Two things gollygee Jun 2014 #154
Right cause when you go to the airport to get on a plane Egnever Jun 2014 #160
Many 3-year-olds are not completely potty trained gollygee Jun 2014 #163
There's a problem with how the family was treated here...but the story was way too harsh to the FA Ken Burch Jun 2014 #48
FINALLY!!! Someone jumps to the defense of the lowly worker!!! MADem Jun 2014 #70
I don't think most people would "enjoy" being mean to a single 3 yr old for sport. However Warren DeMontague Jun 2014 #93
+1 BootinUp Jun 2014 #95
According to this charming account from the DAILY CALLER, anyway. MADem Jun 2014 #106
My alternative is to stay at home, whenever possible. Warren DeMontague Jun 2014 #115
Look I see your point--I truly do. I am no fan of the slog, the mess, the frustration. MADem Jun 2014 #119
Except the rules were misinterpreted by the FA. pnwmom Jun 2014 #107
It could also be that the rules weren't explained properly TO the FA. Ken Burch Jun 2014 #129
The other piece of this is that the off-duty pilot who observed the situation pnwmom Jun 2014 #138
He probably was GOING TO WORK. MADem Jun 2014 #139
More of your speculation, based on nothing. pnwmom Jun 2014 #140
You are a very rude person. I saw it on TELEVISION. MADem Jun 2014 #141
I will believe it when I see it in writing. That's pretty standard around here. pnwmom Jun 2014 #142
And will you retract your statements? MADem Jun 2014 #143
Everything I've said has been based on the information that is out there. pnwmom Jun 2014 #144
Found something similar to what I heard on TV last night. MADem Jun 2014 #156
Obviously, the issue wasn't handled properly. We agree there. Ken Burch Jun 2014 #155
You do realize the Daily Caller wrote this story, right? alp227 Jun 2014 #52
I'm surprised the headline didn't read "Grumpy Bee Word DAME Screws Over Innocent Little KID!!1!" MADem Jun 2014 #72
If the plane was moving, the flight attendant had no choice. Warpy Jun 2014 #59
It was parked on the tarmac. Jet Blue has apologized, pnwmom Jun 2014 #121
It was on an active runway. They gave mom fifty bucks to shut her up, they did not refund the MADem Jun 2014 #137
true story here onethatcares Jun 2014 #60
Gerard Depardieu...zat is obviously NOT you!!!!! MADem Jun 2014 #76
I think she realized onethatcares Jun 2014 #97
Isn't that child abuse? Sounds like a pedophile to me. A sick one. McCamy Taylor Jun 2014 #69
Read the whole thread, and don't believe the DAILY CALLER spin... nt MADem Jun 2014 #74
I would nave been sent to security 2pooped2pop Jun 2014 #77
At the least, this becomes as ADA issue when you have someone with bladder problems. McCamy Taylor Jun 2014 #78
No, it doesn't. No one is denied a bathroom for more than a half hour. MADem Jun 2014 #81
No one is denied a bathroom as long as the plane's just sitting on the tarmac. pnwmom Jun 2014 #85
But if they are taxiing for take-off, even if they are stopping every so often, they are not in MADem Jun 2014 #113
There is no indication in any article that they were taxiing for takeoff. pnwmom Jun 2014 #114
You are correct. FAA regulations require passengers to have access to working restrooms pnwmom Jun 2014 #90
The Little Chieftan syndrome. Rampant on airplanes. Warren DeMontague Jun 2014 #89
THE PLANE WAS ON AN ACTIVE TAXIWAY, PER JET BLUE. MADem Jun 2014 #131
If that's the case, I stand corrected. Warren DeMontague Jun 2014 #147
They were on the runway!!!! MADem Jun 2014 #157
Hmmm. Seems there is some disagreement as to whether this was "tarmac" or "active taxiing" Warren DeMontague Jun 2014 #161
JB statement said "runway." MADem Jun 2014 #166
I don't think the attendant had an discretion to use in this case. RandySF Jun 2014 #111
Damn.. two words.. Cha Jun 2014 #118
Two more, Cha--Pull Ups. MADem Jun 2014 #134
Oh yeah, if the plane was getting ready to take off.. then Common Sense has Cha Jun 2014 #136
No one reading JetBlue's own policy clearly stated on their website pnwmom Jun 2014 #145
The woman wasn't telling the truth. MADem Jun 2014 #146
Uh-huh. Then why did Jet Blue make a public statement of apology and confirm pnwmom Jun 2014 #148
I've posted this elsewhere but I'll put it here in case you missed the other post. MADem Jun 2014 #159
You no longer Dorian Gray Jun 2014 #151
I think you're mistaken. I was on a flight last month and MADem Jun 2014 #158
Maybe it depends on Dorian Gray Jun 2014 #164
Ah yes, jetBlue. KamaAina Jun 2014 #162
Too bad pipi_k Jun 2014 #165

pnwmom

(108,959 posts)
1. When airliners keep passengers waiting on the tarmac, the airliners should be required
Sun Jun 15, 2014, 02:42 PM
Jun 2014

to allow them to go to the bathroom. It isn't only small children that could have difficulty with this.

Beaverhausen

(24,470 posts)
9. exactly. There's no way I could hold it for hours
Sun Jun 15, 2014, 03:07 PM
Jun 2014

I drink a lot of water when I fly to offset the dryness. Hence, I visit the lavatory 2-3 times in a 6 hour flight.

LiberalElite

(14,691 posts)
64. Actually, they are -
Sun Jun 15, 2014, 05:07 PM
Jun 2014

someone posted the airline passenger's bill of rights elsewhere on DU today. When the plane is delayed on the tarmac, they must provide access to toilet facilities. EDIT: I found the DU link: http://www.democraticunderground.com/10025102376

dixiegrrrrl

(60,010 posts)
73. They are required to do that.
Sun Jun 15, 2014, 05:28 PM
Jun 2014

The Gov imposed a lot of rules about stranded pasengers on the tarmac.
Obviously the flight attendent was not up to the job.

Someone posted all the airline rules this am, sorry, I forgot where to find that post.

jollyreaper2112

(1,941 posts)
4. Shit I wish that was an option
Sun Jun 15, 2014, 02:53 PM
Jun 2014

The flying experience has been turned into aerial cattle cars.

And some dumb motherfucker is going to pipe up "if you don't like flying, don't. You have options." No, we don't. I would happily take the bullet train but the GOP is why we can't have nice things.

If I had m my druthers I would never take another flight again. 6'1" and I can't even fit in the goddamn seats.

TeeYiYi

(8,028 posts)
8. I see a future for bullet trains in the United States...
Sun Jun 15, 2014, 03:06 PM
Jun 2014

I don't know how long it will take but I do believe it will eventually happen. For sure, within 50 years. Hopefully, within 10 to 20.

TYY

WhiteTara

(29,693 posts)
39. Only after all the oil is gone and the cars
Sun Jun 15, 2014, 03:53 PM
Jun 2014

no longer travel the roads. Until then, we won't get our trains back, bullet or otherwise.

WHEN CRABS ROAR

(3,813 posts)
84. We spent a trillion dollars on the Iraq war instead
Sun Jun 15, 2014, 05:48 PM
Jun 2014

so no bullet trains for us, this country really sucks sometimes.

RKP5637

(67,089 posts)
53. Me neither. I used to fly a lot, nationally and internationally for business. Fortunately,
Sun Jun 15, 2014, 04:29 PM
Jun 2014

my job no longer requites that and I have never flown since, that was now years ago. I just refuse to subject myself to the potentially harassing situations airlines choose to inflict on people ... and being herded around by airlines. It used to be fun, but those days are long gone IMO.

MADem

(135,425 posts)
3. The flight attendant would have been fired if he or she allowed the person to use the bathroom
Sun Jun 15, 2014, 02:51 PM
Jun 2014

while the plane was taxiing on the tarmac.

I think people need to realize that planes operate on tight schedules, that you really do need to avail yourself of those huge restrooms in the Jet Blue concourses right next to the boarding gates, spaced at extremely convenient intervals, and if you have a little kid who pees a lot, put 'em in a pull up for a flight, just in case.

I wouldn't be willing to lose my job because a "poor little three year old" needed to pee when she needed to be in her seat, with seat belt on, because the plane is getting ready to go into the air.

The FA was put in a Lose-Lose situation. Either be perceived as an asshole, or violate very strict FAA regulations with regard to passenger safety and security.

The situation was NOT ridiculous, either--because of that incident, other aircraft didn't take off on time, and a shitload of fuel was expended wastefully. Every incident like that pushes the cost of an airline ticket up, even if it's just a few cents at a time.

The FAs were acting courteously towards the pilot, probably because he was dead heading, worked the same route, and they knew him or her, and figured that he or she would "cover" for them if the shit hit the fan.

Bottom line--the FAs, who get paid 'in the dark' for doing a tough, thankless and dangerous job, are being painted as the bad guys here, and unfairly, too. They'd be the first people to be blamed and fired if that plane crashed on takeoff and Mom and Kid were killed in the shitter while everyone else on the plane walked away.

I hate these kinds of "Ewwwww, the mean authoritarian" figures articles. Hell, why have flight attendants at all? Let people put their infants in the overhead, and bring chickens and goats on the plane....they used to do that shit (or try to) on Iran Air, back in the day!

If you're going to blame anyone, blame the a/c in front of this one that caused them to be stuck waiting to take off. Blame the airport for scheduling departures too closely for the tower to accommodate. Don't blame the poor bastards at the bottom of the food chain, who are there solely to enforce FAA regs.

avebury

(10,951 posts)
7. On time record is based upon when an aircraft
Sun Jun 15, 2014, 03:03 PM
Jun 2014

pulls away from the gangway. It can sometimes take a long time between when a plane pulls away from the gangway and when it actually takes off. I am not going to automatically side with the airline on something like this. It depends upon how much longer it actually took for the plane to take off.

I do believe that parents should make sure their kids always take advantage of potty breaks whenever possible. In this case, the Flight Attendant might have considered giving the mother some plastic bags or something for the child to sit on so that the seat didn't get peed on. I don't think that I will ever look at an airline seat the same way again.

MADem

(135,425 posts)
44. You mean the gate...?
Sun Jun 15, 2014, 04:01 PM
Jun 2014

They clear the gates as quickly as possible so another plane can use it. Airlines try to keep their gates to a reasonable minimum because they pay dearly for them, especially at pricey airports like JFK, LaGuardia, or Boston.

Planes are filthy. They give them the Big Shampoo about once a month--they get a basic cleaning at the end of their workday. A pissy or pooped on seat might get a "spot clean."

Don't even speculate about what might have been on that 'tray table' before you got there. Plenty of parents just change the diaper in situ, and put the shitty one on the tray table while they do what needs doing.

It's never a bad idea to have a few wet wipes on hand, and wipe down your armrests, tray table, etc. It can get nasty in those planes.

pnwmom

(108,959 posts)
10. An off-duty pilot two seats in front of the girl took the side of the family
Sun Jun 15, 2014, 03:12 PM
Jun 2014

and intervened to keep the mother and child on the plane. I think he was in a better position to judge the situation than you are.

The plane had been sitting on the tarmac, not taxiing. They shouldn't be able to keep people sitting indefinitely without letting them go to the bathroom.

The FAA should change the regulations so that whenever passengers are stuck on the tarmac for a given period of time, they must be allowed to use the restroom. There are lots of other people who could have problems waiting indefinitely, too -- even healthy adults sometimes have a sudden bathroom emergency.

MADem

(135,425 posts)
12. Tell it to the F-A-A. That's like blaming the janitor for your bank's lousy mortgage rates.
Sun Jun 15, 2014, 03:17 PM
Jun 2014

This vitriol directed at the people at the bottom of the food chain, making the LEAST amount of money, makes me sick, frankly. That is what their job ENTAILS. They have very strict rules when it comes to passenger security and safety, and if they deviate from them, THEY are putting their jobs--and their liberty because if anything happened, they could be held legally responsible--on the line.

We need more capacity and more travel alternatives, if we can't persuade people to just stay home. If that mother and her three year old took a train instead of a plane, the kid could pee anytime--even when the train was in the station (they no longer encourage constipation, because the shit doesn't go through a hole in the train bottom anymore).

pnwmom

(108,959 posts)
15. The off-duty pilot sitting near the girl intervened to keep the girl and mother on the plane.
Sun Jun 15, 2014, 03:21 PM
Jun 2014

He was there and knew both the rules and the particular situation, and he disagreed with how the mother and daughter were treated.

But my post didn't criticize the FA -- I called for the FAA regs to be changed so that when people are stuck on non-moving planes on the tarmac, they should be allowed to go to the bathroom. Small children aren't the only people who need easy access to bathrooms.

MADem

(135,425 posts)
20. And "he" (or she--not clear) has more "au-thor-i-teh" and is senior in the pecking order to
Sun Jun 15, 2014, 03:26 PM
Jun 2014

the FAs. He--or she--gave them COVER to deviate. The blame could be placed squarely on him or her.

It is not a question of "disagreeing" here. The FAs are not permitted to deviate from FAA regulations, because if they do, and they get caught, they get FIRED.

Airports and airlines need to not overschedule takeoffs/landings. Airports are far too congested as it is. We need to put more capacity at regional airports and increase train availability as an alternative to flying.

Planes are flying buses, basically. The old "Fly the Friendly Skies" shit is history and has been for decades. Nowadays, the service in "First Class" is shittier than the service you'd get in the back row of an Eastern Flight to Puerto Rico in the seventies.

pnwmom

(108,959 posts)
21. The FAA regulations require the airline to allow the passengers of a plane delayed on a tarmac
Sun Jun 15, 2014, 03:28 PM
Jun 2014

to use the facilities. That's why Jet Blue has apologized.

MADem

(135,425 posts)
65. There's a time limit, I believe it is a half hour, and I don't think they hit it, otherwise
Sun Jun 15, 2014, 05:07 PM
Jun 2014

they would have done more than apologize--they would have been fined and that did not happen.

The apology -- and fifty bucks -- was a public relations thing. They also made a charitable contribution (that the airline can write off) to the charity of the mother's choosing.

pnwmom

(108,959 posts)
83. No, there isn't a time limit. Here is the statement on Jet Blue's own website:
Sun Jun 15, 2014, 05:46 PM
Jun 2014

The 30 minute time period is the point at which the airline has to give passengers an opportunity to deplane if the plane is at a gate.

In any case, all the articles say that the plane had been sitting on the tarmac for a half hour.

http://www.jetblue.com/p/Contingency_Plan_for_Lengthy_Tarmac_Delays.pdf

"During a Delay passengers will have operable lavatory facilities as well as adequate medical attention if needed, while the aircraft remains on the tarmac."

MADem

(135,425 posts)
88. The way I read that, the delay notification process starts at the thirty minute mark.
Sun Jun 15, 2014, 05:53 PM
Jun 2014
Passengers will receive notification regarding the
 status and reasons for the delay every 30 minutes while the aircraft 
is delayed. Beginning 30 minutes after departure time as may
 be revised prior to boarding, and every 30 minutes thereafter, 
passengers will receive notification that they have an 
opportunity to deplane if the aircraft is at the gate or another
 disembarkation area with the door open, if the opportunity to
 deplane actually exists. 

 
During a Delay passengers will have operable lavatory
 facilities as well as adequate medical attention if needed,
 while the aircraft remains on the tarmac. 


The "delay notification" starts after they have been sitting there thirty minutes--otherwise, people could demand to use the crapper right after the plane pushes back. And that's just not "OK."

Further, there are LARGE fines if airlines do not comply. JB was not fined--they were inside the window on this one. The FA and pilot probably thought they were going to get the wheels up signal inside the half hour timeframe. They may have lost their slot after all that business.
 

pnwmom

(108,959 posts)
91. You're reading it incorrectly. What is required a 30 minutes is that they are notified that they can
Sun Jun 15, 2014, 05:57 PM
Jun 2014

leave the plane if they're at the gate. That is not when a delay begins. The delay begins when the pilot turns off the engine and parks on the tarmac, once he's notified that he won't be taking off on time.

§ 259.3.
Tarmac delay means the holding of an aircraft on the ground either before taking off or after landing with no opportunity for its passengers to deplane.
§ 259.4.
4) For all flights, assurance of operable lavatory facilities, as well as adequate medical attention if needed, while the aircraft remains on the tarmac;


http://www.dot.gov/sites/dot.gov/files/docs/Final_Rule_on_Enhancing_Airline_Passenger_Protections.pdf

MADem

(135,425 posts)
100. I am not reading it wrong--go look at Jet Blue's Lengthy Delay document, which this
Sun Jun 15, 2014, 07:10 PM
Jun 2014

regulation orders them to write--you linked to it, so you ought to be able to pull it back up.

It says that "lengthy delays" occur when you are at the gate--with the door open, and after a half hour waiting, the FA will announce that you can get off if you want.

If you are on the tarmac, after a half hour, they will CONNECT STAIRS to the plane, and you can get off.

There were no stairs, they were getting ready to take off and they were NOT in "delay" mode.

 

rhett o rick

(55,981 posts)
71. It isnt clear which part of the treatment he disagreed with. It's my impression that he disagreed
Sun Jun 15, 2014, 05:26 PM
Jun 2014

with the idea of them removing the mother and girls. Dont know if he disagreed with keeping the girl in her seat.

On some planes the bathrooms are locked until the plane is in the air. I dont know who controls the locks and what leeway they have to unlock.

CTyankee

(63,893 posts)
79. There sure are. My hubby takes water pills and they have an effect. He tries to time travel
Sun Jun 15, 2014, 05:35 PM
Jun 2014

accordingly, but it is difficult. Because he has mobility issues, we get priority seating and get a bulkhead seat right next to the bathroom. Fortunately, we've never had a problem...once he tells the airline he needs handicap assistance, the flight attendants are notified and they see him coming via wheelchair onto the ramp for boarding...but he takes precautions ahead of time...

CTyankee

(63,893 posts)
94. hard to time your travel to your baldder, if that's what you meant...
Sun Jun 15, 2014, 06:07 PM
Jun 2014

I meant he tries to plan flights according to his medication schedule, if that is what you are misunderstanding...

d_r

(6,907 posts)
152. I'm sorry
Mon Jun 16, 2014, 06:55 AM
Jun 2014

I was just good-naturedly kidding about "time travel" in general, not poking at your husband in you particular. I meant nothing mean-spirited. Diuretics are terrible.

CTyankee

(63,893 posts)
153. Aw, no problem. In fact, we joke about it.
Mon Jun 16, 2014, 08:26 AM
Jun 2014

It's terrible but what else can you do except laugh? It's better than whining about getting older...

And actually, air travel for handicapped people such as my husband has benefits for me as well. We get boarded first and so we can get preferred seating, he gets wheelchair assistance through the airport (altho he tips them generously).

McCamy Taylor

(19,240 posts)
75. Some people get septic if they don't empty their bladder.
Sun Jun 15, 2014, 05:29 PM
Jun 2014

Especially the elderly when their bladders get colonized with a lot of nasty bacteria and the only way to control the infections is to drink a lot of water and void a lot. Is that ok? Should we put them in the hospital, maybe kill them because the plane had to sit on the runway for three hours?

MADem

(135,425 posts)
80. They need a catheter, then. Or those adult incontinence drawers and pads.
Sun Jun 15, 2014, 05:35 PM
Jun 2014

The rule is if they're on the tarmac for a half hour they have to let them go. They obviously hadn't hit the timeline yet, and they weren't sure how long the delay would be.

Had Jet Blue been out of compliance, they would have been fined. They weren't fined though, so they were within the timeline.

The plane commander could have ordered the FA to deviate from the FAA regs, but she didn't have the authority to do that.

pnwmom

(108,959 posts)
98. That is NOT the rule. Jet Blue still may be fined.
Sun Jun 15, 2014, 06:47 PM
Jun 2014

As it is, they donated $5000 to the charity chosen by the Devereaux and apologized. They didn't do that because they were correct.


http://www.dot.gov/sites/dot.gov/files/docs/Final_Rule_on_Enhancing_Airline_Passenger_Protections.pdf

§ 259.3.
Tarmac delay means the holding of an aircraft on the ground either before taking off or after landing with no opportunity for its passengers to deplane.

§ 259.4.
4) For all flights, assurance of operable lavatory facilities, as well as adequate medical attention if needed, while the aircraft remains on the tarmac;

MADem

(135,425 posts)
99. You're just wrong. By your account, if the plane stops on the taxiway a person has the "right"
Sun Jun 15, 2014, 07:07 PM
Jun 2014

to go. If they pause while coming out of the gate, according to you, they have the right to go.

They have the "right" after the first half hour delay is announced.

They donated the money (they will get the write off) as a PR move.

"Remains on the tarmac" starts after the first half hour "delay" is announced.

Also, if you are in "lengthy delay" mode, which you keep talking about, you are either at the gate, or on the tarmac with STAIRS connected to the plane. There's no way a person can deplane if you're on your way to the runway, because there's no stairs to get off. The purpose of those announcements is to tell the pax they CAN deplane.

They were not in this situation--they were in line, slotted for take off. You are mixing apples and oranges.

pnwmom

(108,959 posts)
104. There is no information anywhere that they were in line for takeoff.
Sun Jun 15, 2014, 07:23 PM
Jun 2014

And the rule about restrooms takes effect as soon as a plane is delayed. There is no minimum time listed, though the mother and other passengers said it had been a half hour on the tarmac.

§ 259.3.
Tarmac delay means the holding of an aircraft on the ground either before taking off or after landing with no opportunity for its passengers to deplane.
§ 259.4.
4) For all flights, assurance of operable lavatory facilities, as well as adequate medical attention if needed, while the aircraft remains on the tarmac;

MADem

(135,425 posts)
108. And when DELAY MODE starts, the plane DOOR is opened and a stairway is attached.
Sun Jun 15, 2014, 07:29 PM
Jun 2014

They were NOT in delay mode.

Otherwise, the mother could have grabbed her kid and LEFT THE PLANE.

Read the whole reg, and stop cherrypicking.

pnwmom

(108,959 posts)
109. You've got this completely backwards.
Sun Jun 15, 2014, 07:37 PM
Jun 2014

"Tarmac delay means the holding of an aircraft on the ground either before taking off or after landing with no opportunity for its passengers to deplane."

The rule about restrooms applies as soon as the pilot and traffic control agree for the pilot to park on the tarmac-- as opposed to being in the line for the runway.

There would be no need for the rule if passengers could simply deplane during a delay.

And Jet Blue's own plan simply states that IF the aircraft is at a disembarkation area with the door open, they will have the opportunity to deplane. It doesn't say that something called a "delay mode" is only in effect then. In fact, there would be little need for these passenger protections if the passengers could simply deplane when the plane was parked on the tarmac.

http://www.jetblue.com/p/Contingency_Plan_for_Lengthy_Tarmac_Delays.pdf

Passengers will receive notification regarding the status and reasons for the delay every 30 minutes while the aircraft is delayed. Beginning 30 minutes after departure time as may be revised prior to boarding, and every 30 minutes thereafter, passengers will receive notification that they have an opportunity to deplane if the aircraft is at the gate or another disembarkation area with the door open, if the opportunity to deplane actually exists.

MADem

(135,425 posts)
112. No, I don't. Tarmac delay means DELAY. No one is taking off -- no one has a slot.
Sun Jun 15, 2014, 07:48 PM
Jun 2014

No one is in line.

You are stuck because there is too much traffic and the tower cannot give you a slot.

You are stuck because the weather is too bad and it's too dangerous to take off.

You are stuck because there is ice on the wings and you have to be de-iced.

You are stuck because they have to plow the runway.

That's 'delay mode.' If you are in line to go, and there are a few planes in front of you, and you're inching forward on the tarmac, turning onto the taxiway, waiting and "holding" until planes take off in front of you, you are not in "delay" mode.

pnwmom

(108,959 posts)
117. The planes don't inch forward on the tarmac. They sit there parked till it is time to move.
Sun Jun 15, 2014, 08:18 PM
Jun 2014

And these rules are for the times that they are parked on the tarmac.

It's funny that you are so intent on defending behavior that even the airline acknowledges was indefensible. They are now going to require some employees to undergo sensitivity training. Clearly this FA could benefit from some.

MADem

(135,425 posts)
128. They frequently go from spot to spot on an active tarmac.
Sun Jun 15, 2014, 10:12 PM
Jun 2014

I am quite certain that this "mom" is a special snowflake who feels entitled.

The JB terminal at LGA is not huge and there is plenty of bathroom accommodation there, clean and nice.

She was a FIRST boarder, because she had kids with her. She could have taken her child to the toilet when she boarded. Did she? NO.

Sensitivity Training is a way of telling this Snowflake Mom to go away. She's still making a stink about it but she's getting a LOT of pushback. Most people are telling her that she needs to learn two words when travelling with a three year old: PULL UPS.

Hope JB FAs get a union--they sure don't get any support from "progressives" here.

FWIW, the plane was on an active taxiway--JB just put out a statement and they are standing by their flight attendant and are saying the MOM was wrong. Just came out on the nightly news.

MADem

(135,425 posts)
92. Since the pilot has cameras on the passengers and monitors where he can observe the cabin, I very
Sun Jun 15, 2014, 05:58 PM
Jun 2014

much DOUBT that. The pilots can also hear what's going on in the cabin...it's an after effect of Nahn Wun Wun and JB was the first to go with it.

MADem

(135,425 posts)
101. They're sitting there (not) smoking and joking. They're listening for the tower to
Sun Jun 15, 2014, 07:13 PM
Jun 2014

tell them to go, but that's it. They've checked everything BEFORE they pushed back from the gate.

Remember those Northwest guys who were playing video games and the auto pilot took them way, way off course...? They landed at the wrong airport, oooooops.

Those JB guys were probably checking out the pax in the cabin on the monitors, or playing Angry Birds or something.

spartan61

(2,091 posts)
127. The FA would have been fined
Sun Jun 15, 2014, 10:12 PM
Jun 2014

by the FAA. As difficult as it was for the mother and child, the FA was following procedures set by the FAA for all airlines, not just JetBlue.

Agschmid

(28,749 posts)
130. Yup.
Sun Jun 15, 2014, 10:16 PM
Jun 2014

There is more to this story... It doesn't really matter all that much overall but there is fault on both sides.

MADem

(135,425 posts)
132. Jet Blue just released a statement--the plane was on an ACTIVE RUNWAY, not "the tarmac"
Sun Jun 15, 2014, 11:09 PM
Jun 2014

as the mother claims. They were slotted for takeoff and the pilot had to turn off the runway as a consequence of the kid and mother jumping out of their seats.

They are backing the flight attendant.

I guess it's good to have those cameras in the cabins. Not easy to lie anymore.

MADem

(135,425 posts)
135. What, and have a kind word for a non-union wage slave?
Sun Jun 15, 2014, 11:19 PM
Jun 2014

I'm not holding my breath. Blondie from Newton who can't take her kid to two bathrooms when she has the chance, who doesn't think putting pull ups on travelling toddlers is a smart idea, gets the bennie of the doubt--the wage slave who has to execute FAA regs is always wrong!

Dorian Gray

(13,479 posts)
150. The Flight Attendant
Mon Jun 16, 2014, 06:38 AM
Jun 2014

ignored the FAA laws that required them to avail the bathroom to the passengers.

When traveling with my three and a half year old (who is FULLY potty trained), we wear a pull up diaper. It's necessary in case of an emergency. But if she wets her diaper, she would probably melt down, as well. She's proud that she doesn't have accidents.

Thank God for the pilot two rows ahead of them who talked sense into the crew.

Cannikin

(8,359 posts)
5. Delaying take offs and landings because someone is in the can costs $$$...
Sun Jun 15, 2014, 02:53 PM
Jun 2014

as well as time and causes people to miss connections. Hard to justify not letting them get up during a ground delay though.

MADem

(135,425 posts)
13. They were in line to take off. They weren't at the gate. They announced they were turning BACK
Sun Jun 15, 2014, 03:19 PM
Jun 2014

because of this, initially.

If they were still at the gate that would be a different story, but they were clear of the gate.

pnwmom

(108,959 posts)
18. They had been sitting, unmoving, on the tarmac for 30 minutes. Sometimes planes
Sun Jun 15, 2014, 03:25 PM
Jun 2014

leave the gate and then just sit out there indefinitely. That's what was happening in this case.

MADem

(135,425 posts)
22. It doesn't matter--if you are away from the gate, the plane has the capacity to move.
Sun Jun 15, 2014, 03:32 PM
Jun 2014

The pilot isn't going to announce, "OK peeps, I'm going to go forward now--everyone back in your seat." When he or she is on the tarmac in line for takeoff, he or she is assuming the flight crew, those flight attendants, have every passenger in the seats and buckled up. That's FAA regulations.

Someone should probably figure out a new paradigm for getting planes from the gate to the runway. The way we do it now just doesn't work. It should be "Load the plane, go directly to the runway, take off." There shouldn't be any extended tarmac time or waiting lines--it leads to accidents. The genius who designs an airport to accommodate this sort of methodology will be a hero.

pnwmom

(108,959 posts)
23. Wrong. The strict tarmac regulations require delayed flights to let passengers use the facilities.
Sun Jun 15, 2014, 03:34 PM
Jun 2014

So you're just making this up.

With delays under 3 hours, passengers must be allowed to use the facilities. With delays over three hours, they must be deplaned.

http://www.ibtimes.com/tarmac-delays-knowing-your-rights-passenger-382706

Under the new U.S. Department of Transportation regulations on tarmac delays, passengers were given several protections. Here's a look at some of the highlights:

Airlines must return planes to the gate and let passengers off any time a flight is sitting on the tarmac for three hours (four hours for international flights).
Adequate toilet facilities must be maintained and made available to passengers during the delay.
Airlines must provide passengers with adequate food and water within the first two hours of any delay.
Airlines must designate an employee to monitor flight delays and cancellations, respond to passenger concerns, and instruct passengers on the complaint filing process.
Airlines must post and maintain updated flight delay data on their Web sites (to include information on flights that are frequently delayed) for each domestic flight they operate.
Since airlines must post flight delay information on their Web sites for every domestic flight, travelers can now research before booking to help avoid delays. By comparing delay trends flight-by-flight or even airline-by-airline, you can lessen your chance of a lengthy delay.


MADem

(135,425 posts)
28. That's if they're parked and not moving. They've simply cleared the gate so another plane could
Sun Jun 15, 2014, 03:43 PM
Jun 2014

load.

I do not think this was the situation with this flight. They were in line, waiting to take off.

From the article:

The pilot then turned the plane around and took it back to the gate, announcing over the intercom that there was a non-compliant passenger on board, and they would be brought to security.

pnwmom

(108,959 posts)
31. They were parked on the tarmac and had been for a half hour.
Sun Jun 15, 2014, 03:46 PM
Jun 2014

Please link to a source that says the plane was moving. The plane didn't move till the pilot announced he was going back to the gate.

MADem

(135,425 posts)
34. I think they were on a taxiway.
Sun Jun 15, 2014, 03:50 PM
Jun 2014

The FAs know the rules--they wouldn't be ordering people around "just to be assholes."

I mean, really--let's not turn them into martinets. They do their jobs. They know when they can let people move around the cabin, and when they can't.

And you know who makes that decision, ultimately, for the safety and security of the aircraft, even overriding anything the FAA has to say about it?

The CAPTAIN. Not the FAs.

pnwmom

(108,959 posts)
37. How do you know the FA wasn't having a bad day? You really have never heard of someone
Sun Jun 15, 2014, 03:52 PM
Jun 2014

in a position of authority -- which FA are -- doing something inappropriate?

Jet Blue apologized for the incident. For good reason.

MADem

(135,425 posts)
50. Well, the poor woman has already been flung under the bus...by "The Daily Caller" no less.
Sun Jun 15, 2014, 04:22 PM
Jun 2014

That is the source of this article...so I'll consider the source.

The PILOT was the one who took the plane back to the gate and said he or she was going to call security about a non-compliant passenger. The PILOT is in absolute charge of the aircraft. Not "Flight Attendant Karen" the evil lady who prevents three year olds from wee weeing...JUST BECAUSE SHE CAN!!!!

Jet Blue isn't going to try to explain. It never works. No one cares. They like stories where there's an evil witch and an innocent princess.

You just apologize and move on. Get it out of the paper ASAP.

pnwmom

(108,959 posts)
54. At first the pilot only knew what the FA chose to tell him.
Sun Jun 15, 2014, 04:30 PM
Jun 2014

And then he got a different point of view from the nearby off-duty pilot, which made him change his mind.

MADem

(135,425 posts)
66. The pilot has situational awareness of what's happening in the cabin.
Sun Jun 15, 2014, 05:12 PM
Jun 2014

They have cameras on the passengers. http://www.iasa.com.au/folders/Security_Issues/tinycameras.html


He was convinced by the off duty guy probably as a consequence of seniority, not ignorance. Jet Blue pilots have only recently become unionized, FWIW--it's a pretty feudal society. I don't know if the FAs have the same protections.

pnwmom

(108,959 posts)
87. You're just speculating here. But the FAA regulations and Jet Blue's passenger plan
Sun Jun 15, 2014, 05:53 PM
Jun 2014

are a matter of record.

MADem

(135,425 posts)
102. I am providing as much proof as you are and I'm actually reading the links you are providing, which
Sun Jun 15, 2014, 07:16 PM
Jun 2014

do not say what you claim they are saying. Again, read the JB Lengthy Delay document. They were NOT in delay mode--they were enroute to the runway to take off. They were paused on the tarmac--or the taxiway--not entirely clear, and they had no stairway attached to the plane and the door was NOT open. That's the RULES when you are in "delay" mode.

pnwmom

(108,959 posts)
103. Where does it say anywhere that they were enroute to the runway?
Sun Jun 15, 2014, 07:20 PM
Jun 2014

They had been sitting on the tarmac for a half hour, and I didn't see it say anywhere that the plane was moving.

Where did you read these other details?

And if Jet Blue was in the right, why did they apologize, refund the tickets, and offer to give $5,000 to the charity of the mother's choice?

§ 259.3.
Tarmac delay means the holding of an aircraft on the ground either before taking off or after landing with no opportunity for its passengers to deplane.
§ 259.4.
4) For all flights, assurance of operable lavatory facilities, as well as adequate medical attention if needed, while the aircraft remains on the tarmac;


http://www.dot.gov/sites/dot.gov/files/docs/Final_Rule_on_Enhancing_Airline_Passenger_Protections.pdf

MADem

(135,425 posts)
110. Because, for the tenth time, if they were in DELAY MODE, the door would be OPEN, and
Sun Jun 15, 2014, 07:44 PM
Jun 2014

there would have been a stairway attached to the plane. Alternatively the FAs or Captain would have made announcements before this happened, telling them they were in DELAY mode. You think the DAILY CALLER would have missed an opportunity to tell Jet Blue they were out of compliance with an FAA reg?

The pilot "turned the plane around and went back to the gate." What, did he drag the stairway with him? They were under a half hour from push back from the gate. They probably were in the line and had their assigned slot, they were just waiting for the planes in front of them to take off.




http://www.jetblue.com/p/Contingency_Plan_for_Lengthy_Tarmac_Delays.pdf

JetBlue’s Plan is divided into two time components
 whereby JetBlue will provide and/or take action. The 
first time threshold is designated at two hours after
 departure from the gate
 or after landing  and 
enroute to parking location at the gate. The second time
 threshold will be at the three hour point for 
domestic flights and at the four hour point for
 international flights. 



Passengers will receive notification
 regarding the status
 and reasons for the delay every 30 minutes
 
while the aircraft is delayed. Beginning 30
 minutes after departure time 
as may be revised prior to 
boarding, and every 30 minutes thereafter,
 passengers will receive notification that they have an 
opportunity to deplane if the aircraft is at the gate
 or another disembarkation area with the door open, 
if the opportunity to deplane actually exists. 



They were not in DELAY mode. That kind of thing is usually caused by weather, either at the airport or at another airport, delaying arrivals and causing headaches for the air traffic controllers. Nothing was said about weather or anything like that.

It was normal congestion. They were holding for their slot to take off.

pnwmom

(108,959 posts)
120. For the 11th time, you're wrong. These rules apply when the plane is NOT pulled up to the gate
Sun Jun 15, 2014, 08:24 PM
Jun 2014

with its doors open -- because then, the passengers could simply leave. And these rules apply before either the 2 hour point or the 3 hour point is reached. At two hours, all the passengers have to have received food and water. At three hours, they must all be allowed to deplane.

But from the beginning, as soon as the plane is "holding" (not taxiing) on the tarmac, passengers are required to have restroom access.

I'm sure that along with the sensitivity training, this FA is getting some training in JetBlue's own passenger care plan, not to mention FAA regulations.

MADem

(135,425 posts)
122. Jet Blue also said this when someone asked about the matter:
Sun Jun 15, 2014, 08:39 PM
Jun 2014
We understand your concern. However, there are very strict FAA regulations when a plane is on the tarmac.
— JetBlue Airways (@JetBlue) June 14, 2014


If they were in DELAY mode, they wouldn't have said that.

They have to be "holding" for a half hour; I'll bet they were be hop-scotched from point to point to join a queue on the taxiway to the runway.

They're shutting people up with a PR routine.

pnwmom

(108,959 posts)
124. That is very true. There ARE very strict FAA regulations when a plane is on the tarmac.
Sun Jun 15, 2014, 08:45 PM
Jun 2014

And they were amended in September 2012, and so was JetBlue's own passenger care plan, to give passengers NEW rights.

If they were following regulations correctly, they'd simply say that -- and show the regulation they were following. Instead, they say there are strict regulations and IMPLY that they were following them. They weren't. Not the regulations protecting passengers' rights that have been in place for the last year and a half.

MADem

(135,425 posts)
125. They were on an active tarmac, not in delay mode.
Sun Jun 15, 2014, 10:04 PM
Jun 2014

Further, as a mother with kids, she got to board FIRST. If she didn't use the toilets that are right next to the gates at LGA, she could have taken the kid to the toilet while the rest of the passengers were boarding.

I'm sorry--I have no sympathy for this special snowflake. Next time, she can take the train--or put her kids in Pull Ups. Trying to get a FA fired because she can't plan properly is outrageous.

pnwmom

(108,959 posts)
16. The plane was stuck on the ground at the time and FAA regulations
Sun Jun 15, 2014, 03:21 PM
Jun 2014

require the airline to allow passengers on a plane stuck on the tarmac to use the facilities.

With delays under 3 hours, passengers must be allowed to use the facilities. With delays over three hours, they must be deplaned.

http://www.ibtimes.com/tarmac-delays-knowing-your-rights-passenger-382706

Under the new U.S. Department of Transportation regulations on tarmac delays, passengers were given several protections. Here's a look at some of the highlights:

Airlines must return planes to the gate and let passengers off any time a flight is sitting on the tarmac for three hours (four hours for international flights).
Adequate toilet facilities must be maintained and made available to passengers during the delay.
Airlines must provide passengers with adequate food and water within the first two hours of any delay.
Airlines must designate an employee to monitor flight delays and cancellations, respond to passenger concerns, and instruct passengers on the complaint filing process.
Airlines must post and maintain updated flight delay data on their Web sites (to include information on flights that are frequently delayed) for each domestic flight they operate.
Since airlines must post flight delay information on their Web sites for every domestic flight, travelers can now research before booking to help avoid delays. By comparing delay trends flight-by-flight or even airline-by-airline, you can lessen your chance of a lengthy delay.

 

Warren Stupidity

(48,181 posts)
6. jet blue has apologized for the incident.
Sun Jun 15, 2014, 03:01 PM
Jun 2014

It was wrong.

I was flying from boston to Washington a few years ago and we got stuck at the gate while "maintenance" was going on. I usually pee before I get on the plane, but I was late, so I didn't and now I really had to go. Eventually, with no actual sign of any real maintenance occurring, about an hour in to the "flight" we rolled away from the gate and took off, but we did so with announcement that the one bathroom on the plane was out of service. I really had to go. I got up, walked back to the bathroom, ignored the squawking attendant, opened the bathroom door to a sea of feces and urine, and did my best to avoid that mess as I relieved myself. I really had to go. That plane should never have taken off with the toilet in that condition. Fucking airlines are the pits.

MADem

(135,425 posts)
25. No win situation. The FAA should apologize. The airport should apologize.
Sun Jun 15, 2014, 03:38 PM
Jun 2014

The ones taking the blame, though, are the people without any power--the FAs.

And the way they so tightly schedule these planes to go back and forth, there's no margin for error if anything goes wrong. That shit floating in that crapper you used was probably from the morning flight, and those FAs were probably on their fifth run back to DC for the day. If they didn't fly the plane, though, they'd be in a situation where there's no "spare" plane--they'd have to fly one in from NY or somewhere else. And then people would be delayed, miss their meetings, miss their connecting flights, etc. And the flight crew would be over their FAA limits, so they'd need to drag in new pilots and FAs and that would delay things even more.

The margins are just too tight.

pnwmom

(108,959 posts)
17. Why doesn't the FAA change its regs so that when the plane is immobile on the tarmac
Sun Jun 15, 2014, 03:22 PM
Jun 2014

people can use the restroom?

MADem

(135,425 posts)
26. Because when the plane jerks forward, people fall in the aisles and hit their heads or
Sun Jun 15, 2014, 03:40 PM
Jun 2014

break a thigh falling over a seat.

They're in line.

How many times have you seen people getting up when the plane lands and is heading for the gate, and the plane stops and starts, and people fall back into their seats? It's not safe to have people standing when the plane will be moving at unanticipated times.

They need to find a way to reduce tarmac delays.

pnwmom

(108,959 posts)
27. They had been stopped on the tarmac for a half hour, and the FAA requires that passengers
Sun Jun 15, 2014, 03:42 PM
Jun 2014

in that situation be allowed to use the facilities.

But I was wrong about them needing to change their regulations. They already did, in 2011.

MADem

(135,425 posts)
30. Sounds to me like they were in line on a taxiway.
Sun Jun 15, 2014, 03:46 PM
Jun 2014

Not on a tarmac:

The pilot then turned the plane around and took it back to the gate, announcing over the intercom that there was a non-compliant passenger on board, and they would be brought to security.

pnwmom

(108,959 posts)
33. Not a word in that quote says that. We know they were on the tarmac. To go back to
Sun Jun 15, 2014, 03:48 PM
Jun 2014

the gate from the tarmac would require turning the plane around. This quote doesn't indicate they were in line on a taxiway. And that is probably why the off-duty pilot intervened. He knew the rules.

MADem

(135,425 posts)
38. I don't think you're right, but we'll never know, since neither one of us was on the plane.
Sun Jun 15, 2014, 03:53 PM
Jun 2014

It's absurd to suggest that FAs who do recurrent training on a regular basis, didn't know FAA rules that have been in force for years now.

It's also absurd to think that FAs on a milk run would go looking for trouble.

pnwmom

(108,959 posts)
42. It's not absurd to think that an overworked FA was having a bad day
Sun Jun 15, 2014, 03:59 PM
Jun 2014

and took it out on a passenger.

MADem

(135,425 posts)
46. I don't think that happened, though.
Sun Jun 15, 2014, 04:05 PM
Jun 2014

FAs will generally take the path of least resistance, and do the minimum that needs doing while still keeping their own shit out of trouble. They're not going to go looking for a fight.

If there was a conflict between FAA regs and what the pilot was telling them to do, they're going to go with the pilot's command. He or she is like Captain Bligh--in absolute command of the ship. It's how it works. You go with the Captain, no excuses, and afterwards, if he or she was a fuckup, you file a report about it.

BootinUp

(47,094 posts)
43. I already read your other post.
Sun Jun 15, 2014, 04:00 PM
Jun 2014

your assessment is off a bit imho. The capper was the part where the pilots wanted to turn back. Idiots.

MADem

(135,425 posts)
45. The pilot DID turn back. From the article:
Sun Jun 15, 2014, 04:03 PM
Jun 2014
The pilot then turned the plane around and took it back to the gate, announcing over the intercom that there was a non-compliant passenger on board, and they would be brought to security.

MADem

(135,425 posts)
67. Sensitivity training = Break the rules when you feel you must, but we'll still fire you if we feel
Sun Jun 15, 2014, 05:13 PM
Jun 2014

WE must.

JET BLUE tweeted in response to a query that the FA was following FAA regs. So, whatever.

mnhtnbb

(31,374 posts)
19. I HATE flying.
Sun Jun 15, 2014, 03:25 PM
Jun 2014

I hit the women's room before getting on the plane, then
use the facility on the plane while boarding is going on.
Too many times I've been stuck on a plane that is delayed at the gate
or on the tarmac, or encounters turbulence on take off and the the pilot
never turns off the seat belt sign for a very long time.

Then, I make sure to watch the time and hit the lav before
the 20 minute lockdown when they switch on the seat belt
sign and make you stay seated before landing.

Once, we were sitting on a taxi way, waiting for a gate to open up,
and I couldn't stand it any longer. I unbuckled, bolted to the lav--with the flight
attendant telling me to sit down--and I told her she could clean up the
piss I was going to the lav. The whole plane applauded me!

PS: We've been back about 10 days from a 3 week trip to Europe. We were in 11 airports during
that time. I am not sure I'll ever get on another plane. If our trains were half way reliable, or fast,
I would definitely never fly again.

MADem

(135,425 posts)
32. I know quite a few FAs. They work hard and get paid shit.
Sun Jun 15, 2014, 03:47 PM
Jun 2014

You should try it before you criticize them.

 

alphafemale

(18,497 posts)
149. Like the one trolling this thread?
Mon Jun 16, 2014, 03:54 AM
Jun 2014

Sky thugs. Yep. lol.

Seeing passengers as the enemy apparently.

rock

(13,218 posts)
35. Power corrupts, absolute power corrupts absolutely
Sun Jun 15, 2014, 03:51 PM
Jun 2014

An off-duty pilot had to talk the crew out of the surreal action?

rock

(13,218 posts)
51. I didn't say anything about money
Sun Jun 15, 2014, 04:23 PM
Jun 2014

Furthermore they are absolute despots when that door closes. Incidentally, the low wages just makes them that much more power-crazy.

MADem

(135,425 posts)
63. Again, they are nothing but an extension of the PILOT and co-pilot. The captain has
Sun Jun 15, 2014, 05:05 PM
Jun 2014

absolute authority on that flight. It is his or her call what the FAs do, or don't do. Yet everyone here is all up in the FAs face about this.

Interesting.

quakerboy

(13,917 posts)
58. Indeed
Sun Jun 15, 2014, 04:42 PM
Jun 2014

Pay people shit, treat them like shit, put them in what essentially is a customer service position, but then give them authority over others, and see what happens. Hint, it won't be nice.

MADem

(135,425 posts)
61. The head MF in charge on that aircraft is the PILOT, not the FAs.
Sun Jun 15, 2014, 05:03 PM
Jun 2014

If the pilot tells the FAs to let everyone jump on the seats, it's the pilot's call.

All the FAs can do is complain after the flight.

quakerboy

(13,917 posts)
123. The same applies to Pilots
Sun Jun 15, 2014, 08:40 PM
Jun 2014

My understanding is that they are not overly well compensated either. But the shit runs downhill. The end result is you have over worked under paid people in positions of relative power over strangers who are often not very nice to them. To expect that none of that will come out in mild to moderate authoritarian abuse of power is to ignore human nature.

MADem

(135,425 posts)
126. JB pilots finally got a union, I think. The FAs haven't gotten one yet--bet this pushes them to get
Sun Jun 15, 2014, 10:07 PM
Jun 2014

to the point of taking that vote.

The FAs do not have discretion when it comes to regs. That was an active tarmac, not delay mode. I'd bet money on it.

Louisiana1976

(3,962 posts)
36. I'm glad I can't afford to fly anywhere. There's no way I could hold it in a
Sun Jun 15, 2014, 03:52 PM
Jun 2014

plane stuck on the tarmac for a long time.

gollygee

(22,336 posts)
41. Unfortunate but I don't think it all rests with the flight attendant
Sun Jun 15, 2014, 03:58 PM
Jun 2014

If you're going to have your very young child in a situation where a bathroom might not be available for a bit, like when you board a plane and will have to wait until it's finished taking off and ascending, you have your kid use the bathroom right before hand so they can wait the half hour or whatever and won't immediately need to go. If they are not well enough potty trained to be able to go an hour or so between bathroom breaks and you're going to be on a bus or an airplane or wherever else where you might not be able to use the bathroom for a bit, put them in a pull-up just in case.

Once the plane has gotten in like to take off, you can't leave your seat, even if it's been sitting for a bit. If they had started to take off while the kid was in the bathroom the kid might very well have gotten hurt. They have those rules for a reason.

So as a mom to a young kid and to another kid who was once young and with whom I travelled quite a bit at this age, I get the mom's frustration, but really she should have taken the kid for a potty break right before boarding the plane, and if the girl wasn't secure enough with potty training to be able to go a little while before needing another potty break, she should have been in a pull-up rather than creating a potentially unsafe situation for herself and the airline.

BuelahWitch

(9,083 posts)
47. How could they have known there was going to be a 30 minute wait?
Sun Jun 15, 2014, 04:07 PM
Jun 2014

It's all good and well to say, "Go before you get on the plane," but passengers generally have no idea there is going to be that kind of delay. To expect children (and some adults) to have to adhere to draconian demands is just cruel. Fuck those authoritarian attitudes!

gollygee

(22,336 posts)
49. 30 minutes isn't that long
Sun Jun 15, 2014, 04:11 PM
Jun 2014

If you can't wait an hour or so between bathroom breaks, you should wear a diaper just in case. It wasn't a crazy amount of time to wait. If they'd been waiting a couple of hours or something, I'd agree with everyone else, but half an hour? It's reasonable to expect people to wait that long.

gollygee

(22,336 posts)
154. Two things
Mon Jun 16, 2014, 10:34 AM
Jun 2014

I meant if the mother had taken her to the bathroom before she went onto the airplane as she should have, 30 minutes isn't that long - no one should have a problem going 30 minutes, or an hour or more, between potty breaks.

But it isn't uncommon for me or for most people to be in situations where we have to wait a length of time as short as 30 minutes to use the bathroom, either because one isn't immediately available, because there's a line, because we're in a work sitaution that doesn't allow us to leave what we are doing immediately, etc.

 

Egnever

(21,506 posts)
160. Right cause when you go to the airport to get on a plane
Mon Jun 16, 2014, 05:08 PM
Jun 2014

you are anticipating 30 minutes on the tarmac after you board with no ability to go to the bathroom if necesary.

A three year olds bladder control is nothing like an adults.

I highly doubt it is common for most people to delay going to the bathroom when they need to for more than ten minutes. I have never seen a 30 minute bathroom line.

And lastly aparently jet blue agrees what happened here was ridiculous.


gollygee

(22,336 posts)
163. Many 3-year-olds are not completely potty trained
Mon Jun 16, 2014, 08:35 PM
Jun 2014

which is why pull-ups exist. If I had a 3-year-old who couldn't go a while between potty breaks and we were heading onto an airplane, she'd be in a pull-up. And I have kids. I've lived this.

If you haven't seen a 30-minute bathroom line, you're either not a woman or you are not a woman who has gone to a concert or other large event.

And peope who work on factory floors, nurses, teachers, and many other people routinely have to wait WAY longer than 10, or even 30, minutes when they need to go.

 

Ken Burch

(50,254 posts)
48. There's a problem with how the family was treated here...but the story was way too harsh to the FA
Sun Jun 15, 2014, 04:09 PM
Jun 2014

If you go to the link, the first graphs attack the FA on a personal level, calling her "grumpy" and making it sound like she did this out of nothing other than Cruella De Ville-like nastiness.

The mom and her kid were humiliated by the strictness of the rules and the consequences of that strictness, the FA was forced to be the "heavy" by the way the rules were written and then explained to her(the stress of working for Jet Blue probably didn't help)and as to the vacationing pilot, why didn't he offer to cover for the FA when the kid could still have made it to the potty in time?

MADem

(135,425 posts)
70. FINALLY!!! Someone jumps to the defense of the lowly worker!!!
Sun Jun 15, 2014, 05:26 PM
Jun 2014

Also, Jet Blue was not fined for this incident, which they would have been had they been out of compliance with timelines for FAA regs. So the FA and the pilot (who has cameras on the pax and two monitors in the cockpit, he or she saw all) were within their purview to enforce the restrictions. Absent any contradicting order from the pilot, the FA HAD to follow those rules, too.

I'm just astounded how many people are ready to heave that WOMAN under the bus--like people enjoy fucking with a three year old for sport. I mean, really...

The pilot (who was probably senior to the aircraft commander in this instance) in the cabin was probably not vacationing--he was probably either going to work (commuting to where he would fly an aircraft) or dead-heading home after finishing a workday. He might have been on vacation, but why fly to Boston when you can usually fly out of NYC to any vacation destination spot?

He couldn't really "fill in" for the FA, legally--and they do have FAA "crew minimums" on that plane. That said, there would have been no need for the FA to escort the kid, and the FA is on duty no matter where she is on the plane--but the mother could have done that IF the plane commander told the FA to disregard the FAA regs--this would mean he or she (the pilot, that is) would sit on the tarmac with the brake on until all were back in their seats and tell the tower they couldn't move until everyone was buckled up.

I often fly jet blue, and if I can't get the destination I want out of Boston, I usually fly TO NY. That's why I think that pilot in the cabin was going to work, deadheading home, and senior to the plane commander....

Warren DeMontague

(80,708 posts)
93. I don't think most people would "enjoy" being mean to a single 3 yr old for sport. However
Sun Jun 15, 2014, 06:02 PM
Jun 2014

an overworked FA with poor people skills to begin with, who has come to view passengers as annoying pieces of cattle that don't follow instructions or stay where they're told to, might.

It sounds like she yelled at the mom. I don't see anything in the job description that requires that.

Also, the FAA regs say that people stuck on the tarmac need to be allowed to pee.

Flying simply sucks these days. I avoid it at all costs. They have turned what used to be an occasionally pleasant or at worst mildly inconvenient activity, into something more dreadful than a series of Novocaine-free root canals.

Fuck the airlines. They need to get their shit together and realize that the people they're shoehorning into those seats pay the damn bills.



MADem

(135,425 posts)
106. According to this charming account from the DAILY CALLER, anyway.
Sun Jun 15, 2014, 07:27 PM
Jun 2014

She's "grumpy." I'm surprised they didn't call her a wicked witch.

It sounds to me like she spoke firmly to the mom, who was going to get up no matter what this 'girl' had to say to her.

I am not convinced that they were "stuck" on the tarmac. If they were, the FAA rules require that the door be OPEN and a stair be connected to the plane. The passengers are told they are ALLOWED TO LEAVE in this circumstance. They were holding for their slot--not the same at all.

Fuck the airlines, indeed. They pay their employees shit, they overwork them, and they pack those planes for max profit. When you pay forty nine bucks for a seat, you get what you pay for. I can remember flying to the Caribbean in the early seventies, and the cost was two hundred Nineteen Seventies dollars for a regulated coach seat purchased in advance--EACH WAY. Now, I can fly to San Juan for two hundred of today's bucks, round trip, if I play it right. Forty years later and it's half price. Worst case, I'll pay four hundred RT of today's dollars if I don't want to hunt for a bargain. Granted, no one is kissing my ass and the seats have shrunk, but hey--you do get what you pay for.

There's a great alternative to Jet Blue LGA to BOS--it's called ACELA. Costs more, but it's fast and comfortable. The regular train is even cheaper. AND...if you want to be dumped off at the Sheraton, you can take a Mercedes bus from Manhattan called the LIMO LINER with TVs, WI-FI and a meal for fifty to seventy bucks. Takes just over four hours--very comfortable.

Warren DeMontague

(80,708 posts)
115. My alternative is to stay at home, whenever possible.
Sun Jun 15, 2014, 07:56 PM
Jun 2014

I'm serious. These days, I avoid getting on a damn airplane at all costs.

I understand it's gotten cheaper, sure. Personally I'd pay a little bit more to have a slightly improved experience, but that's generally not even an option. The option is the bargain basement torture rack or spend $900 on a business class ticket and a slightly higher grade of torture.

AND I put the blame for this squarely where it belongs, the airline bean counters, not the dog-tired workers on the airplanes.

I like Alaska Air, that's about the best carrier I've found in recent years. They're better than many of the others.

MADem

(135,425 posts)
119. Look I see your point--I truly do. I am no fan of the slog, the mess, the frustration.
Sun Jun 15, 2014, 08:21 PM
Jun 2014

During the Bush years, I was on "the list." I got a shake down, a pull-out-of-line, the whole nine yards, the "extra questioning," EVERY SINGLE TIME I flew during the entire BushCo years, post Nahn Wun Wun. Every damn time--no exceptions.

Then when Obama was elected the cloud lifted. I'm not kidding--it was like a miracle. I can now take a bag with me and not anticipate getting it tossed.

I used to fedex my stuff just to avoid that mess--talk about a pain in the ass.

So glad that nightmare is over. Hope it doesn't start up again with the renewed shit hitting the fan in the ME...

pnwmom

(108,959 posts)
107. Except the rules were misinterpreted by the FA.
Sun Jun 15, 2014, 07:29 PM
Jun 2014

The rules require that when a plane is parked on the tarmac, the passengers are to have access to the restrooms.

Which is probably why JET BLUE apologized, refunded their tickets, and promised to give $5,000 to charity.

 

Ken Burch

(50,254 posts)
129. It could also be that the rules weren't explained properly TO the FA.
Sun Jun 15, 2014, 10:13 PM
Jun 2014

And perhaps there were earlier incidents where she did let passengers get up to relieve themselves and got reamed for it(unfairly, of course) by her supervisors.

We haven't heard the FA's story here.

Yes, the child should have been allowed to use the bathroom, but I don't think we can put this solely on the head of the FA herself. These things are never that simple and there's the real risk here of letting management off the hook for what happened on that plane.

pnwmom

(108,959 posts)
138. The other piece of this is that the off-duty pilot who observed the situation
Mon Jun 16, 2014, 12:13 AM
Jun 2014

intervened on the family's behalf. Clearly he didn't think the issue was handled properly.

MADem

(135,425 posts)
139. He probably was GOING TO WORK.
Mon Jun 16, 2014, 01:06 AM
Jun 2014

He wasn't on vacation, he just wasn't ON DUTY. He probably had a flight to make out of Boston, with him as the pilot, and didn't want the delay involved in security boarding/removing the pax.

The more I think of this, the more I think that pilot needed to get to work. He wasn't "defending the family"--they were IN THE WRONG. They stood up on an active runway. That has been established. Jet Blue has said as much and exonerated the flight attendant. The one who is owed an apology is her.

He was probably a commuter who worked out of Boston. This is extremely common, FWIW, that airline personel commute to work by air. Also it is common for pilots to deadhead home if they are involved in getting a plane to a place so it will be there for a morning flight. He could have been doing that, and wanted to get home.

pnwmom

(108,959 posts)
140. More of your speculation, based on nothing.
Mon Jun 16, 2014, 01:17 AM
Jun 2014

I looked for any article supporting your most recent claims and haven't seen any yet.

If the family was in the wrong, it's funny that JetBlue has apologized and offered to send $5000 to charity.

MADem

(135,425 posts)
141. You are a very rude person. I saw it on TELEVISION.
Mon Jun 16, 2014, 01:29 AM
Jun 2014

The Jet Blue announcement was read on the news this evening.

They said the plane was on an ACTIVE RUNWAY and the Flight Attendant was correct in her instructions to sit down.

So, the mother's BS about being on a tarmac just wasn't supported.

They give money to charity all the time--they just let the woman pick one while they investigated. They also offered her a fifty dollar credit, one she says she won't use because she's never flying Jet Blue again.

The FA did nothing wrong. I don't see a soul standing up for her here, funny that. Blondie from Newton, though? She can demand to stand up right before the plane takes off and everyone gets poutraged and IMMEDIATELY assumes that she's in the right. Woman on her feet after a long day's work, who gets retrained on her job every year or more frequently, trying to keep the plane safe and uphold FAA regulations? She's the bee word and everyone throws her to the wolves before they have the facts. Amazing how no one was willing to give her the benefit of the doubt--except her boss and senior on the plane, who was headed back to the gate to hand those two over to security, as was appropriate because they DID violate the FAA regs.

pnwmom

(108,959 posts)
142. I will believe it when I see it in writing. That's pretty standard around here.
Mon Jun 16, 2014, 01:31 AM
Jun 2014

Meanwhile, their stated policy is very clear.


From JetBlue's website:

http://www.jetblue.com/flying-on-jetblue/customer-protection/

Accommodation during onboard ground delays

JetBlue will provide customers experiencing an onboard ground delay with 36 channels of DIRECTV®*, food and drink, access to clean restrooms and, as necessary, medical treatment. JetBlue will not permit the aircraft to remain on the tarmac for more than three hours unless the pilot-in-command determines there is a safety or security-related reason for remaining on the tarmac or Air Traffic Control advises the pilot-in-command that returning to the gate or another disembarkation point elsewhere in order to deplane would significantly disrupt airport operations.

pnwmom

(108,959 posts)
144. Everything I've said has been based on the information that is out there.
Mon Jun 16, 2014, 01:56 AM
Jun 2014

Available to anyone because it's in writing. If the information changes I'll acknowledge that fact.

MADem

(135,425 posts)
156. Found something similar to what I heard on TV last night.
Mon Jun 16, 2014, 04:33 PM
Jun 2014
Here:

A statement from JetBlue said they had been in touch with Jennifer to "offer an apology for her experience", but said staff had been following rules that require all passengers to remain seated when a plane is on the runway because of the risk of sudden movement. The airline added: "The crew made a safety and FAA regulation-based decision."


This is close to the statement I heard read on the news last night. It went a little further and said the Flight Attendant was acting within her authority. The mom got "an apology for her 'experience'" which consisted of "We're sorry that your kid had to pee on the seat," in essence.

Also, oddly enough, the mom has now gone "off net." She is, apparently, not just a photographer, but a minor celebrity, a public figure--not quite in "Do you know who I AM?" territory, but a model and an actress who can cry on cue and play a mom--she has done a fair number of tv commercials in the NE area and elsewhere. I'm not going to suggest that she used her kid to get attention, but I do think she saw an opportunity to emote in front of the cameras once the situation took place. Lemons, lemonade, that kind of thing.

I will say, she's not a bad actress at all--this is pretty good work:



I could have retained sympathy "for her experience" as well, until she started disparaging the flight attendant. Poor "Flight Attendant Karen" was the only person named in this situation, yet it was the Captain who made the decision to turn the plane, make the announcement and who was prepared to hand the woman over to security. The Captain is the boss, not Flight Attendant Karen--and the Captain had monitors to see what was transpiring so his decision making process wasn't based on heresay.

I really would like to know where the pilot was headed who was seated in the cabin, who apparently persuaded the plane commander to let it go. Was he commuting home to Boston, or heading to Boston to take command of an aircraft--i.e., going to work? I hope we'll learn the facts, eventually.

As an aside, I've flown on that route a few times (BOS-LGA-BOS) and I "might" (not sure at all, but I have a vague ... feeeeeeling....) know who "FA Karen" is. If it is the person I am thinking of, she's not deserving of this bad press.
 

Ken Burch

(50,254 posts)
155. Obviously, the issue wasn't handled properly. We agree there.
Mon Jun 16, 2014, 04:00 PM
Jun 2014

What I'm saying is, this may not be as simple as the FA herself being either willfully cruel or "disgruntled" in the Post Office sense.

Remember, it's in the airline's interest to have us reduce this to JUST being the FA's fault. In high-stress situations under harsh corporate management rule, you just can't assume it's down to the individual employee.

I agree that the family was wronged. But we need to study where the wrong began in this.

MADem

(135,425 posts)
72. I'm surprised the headline didn't read "Grumpy Bee Word DAME Screws Over Innocent Little KID!!1!"
Sun Jun 15, 2014, 05:28 PM
Jun 2014

That's about the Daily Caller's speed....

Extreme and context for the irony impaired....

Warpy

(111,174 posts)
59. If the plane was moving, the flight attendant had no choice.
Sun Jun 15, 2014, 04:42 PM
Jun 2014

The rules are quite rigid in that case. Takeoff and landing are the most dangerous times in any flight.

While there should be an apology because the flight attendant was unnecessarily brusque and an explanation should have been offered, the real fault might be Mom's for not toileting the kid when the plane was not in motion. Once the plane started to back away from the gate, there would be no chance until it was safely in the air.

The seats are made to resist moisture from spilled drinks and toddler pee since they have to double as flotation aids. Still, I'd wonder what was on it and I never wear my best when I have to fly. However, I don't wonder too much. I was a nurse. I've sat in worse.

pnwmom

(108,959 posts)
121. It was parked on the tarmac. Jet Blue has apologized,
Sun Jun 15, 2014, 08:28 PM
Jun 2014

refunded tickets, and offered $5,000 to the charity of the family's choice.

And the off-duty pilot sitting in front of them intervened in support of the family.

The FA was in the wrong.

MADem

(135,425 posts)
137. It was on an active runway. They gave mom fifty bucks to shut her up, they did not refund the
Sun Jun 15, 2014, 11:39 PM
Jun 2014

tickets. They did make the offer to donate to a charity of her choice while they were investigating. Oh, and the fifty bucks was a Jet Blue CREDIT which the mom has huffily said she won't use because she's never flying Jet Blue again. GOOD!

They've investigated and issued a statement. The statement said the FA was correct in doing what she did and that the plane was on an "active runway."

Mom wasn't telling the truth. Like I said, those cameras in the cabin are useful for something.

My guess about that pilot in front? He needed to make a connection in Boston to get home because he was deadheading, or he was flying to Boston to go to work -- and if security had to be called, they'd be delayed even longer. I think it was more about pilots taking care of pilots than that mother being right.

In any event, the airline backs the FA and the mother was violating FAA regs by standing up on an active runway. That's a trick terrorists use when they want to take down a plane with ... ya know... boxcutters or whatever. Who'd suspect a little kid diversion?

onethatcares

(16,163 posts)
60. true story here
Sun Jun 15, 2014, 04:56 PM
Jun 2014

I was flying out of Philadelphia to Tampa and had a bit of time to kill by drinking those 87 oz beers they have in one of those airside bars.

After getting on the plane and waiting for 40 minutes to taxi away from the gate I had to go. I unsnapped my seatbelt, headed towards the lav and was told to sit back down and wait til we were airborn.

I told the flight attendant that if she wanted to clean up a big puddle of piss I'd be happy to accommodate her. She said, "just remain in the bathroom until we take off".

Problem averted. Glad I'm not doing 10 to 20 for public urination.

MADem

(135,425 posts)
76. Gerard Depardieu...zat is obviously NOT you!!!!!
Sun Jun 15, 2014, 05:31 PM
Jun 2014

That FA took a chance on you--she figured you had enough sense to hang on!

McCamy Taylor

(19,240 posts)
69. Isn't that child abuse? Sounds like a pedophile to me. A sick one.
Sun Jun 15, 2014, 05:25 PM
Jun 2014

What kind of attendant wants a girl to sit in a puddle of urine? Very, very creepy. Jet Blue needs to investigate and the mom needs to file charges.

 

2pooped2pop

(5,420 posts)
77. I would nave been sent to security
Sun Jun 15, 2014, 05:31 PM
Jun 2014

No doubt. I would have started bitching quite loudly and dared the woman to stop me from taking her to the toilet. Oh, I would have been taken to security for sure.

McCamy Taylor

(19,240 posts)
78. At the least, this becomes as ADA issue when you have someone with bladder problems.
Sun Jun 15, 2014, 05:32 PM
Jun 2014

For instance, a person with an indwelling catheter who has to empty it or risk infection. Or an elderly person who has to void regularly or risk getting septic ( a blood infection). They have to provide access to the plane for someone in a wheelchair, right? Seems like the ADA would require them to make bathroom breaks accessible, too, since it isn't all that hard to do.

MADem

(135,425 posts)
81. No, it doesn't. No one is denied a bathroom for more than a half hour.
Sun Jun 15, 2014, 05:38 PM
Jun 2014

If someone can't handle that, they're probably too ill to fly safely.

And they do make adult incontinence products that don't require catheterization.

Wheelchair bound people need to bring their own attendant if they want to use the facilities. The FAs don't do that kind of thing.

pnwmom

(108,959 posts)
85. No one is denied a bathroom as long as the plane's just sitting on the tarmac.
Sun Jun 15, 2014, 05:52 PM
Jun 2014

According to the FAA and to Jet Blue's own passenger service plan.

"During a Delay passengers will have operable lavatory facilities as well as adequate medical attention if needed, while the aircraft remains on the tarmac."

MADem

(135,425 posts)
113. But if they are taxiing for take-off, even if they are stopping every so often, they are not in
Sun Jun 15, 2014, 07:50 PM
Jun 2014

delay mode. Holding on the tarmac waiting for tower to tell you to go to such and such taxiway is not "delay mode."

pnwmom

(108,959 posts)
114. There is no indication in any article that they were taxiing for takeoff.
Sun Jun 15, 2014, 07:54 PM
Jun 2014

I've looked and I challenge you to find one article that says that was the situation.

And why would the off-duty pilot support the woman under that set of circumstances? Of course he wouldn't.

Hint: "waiting to taxi" does NOT mean they were taxiing. It means they were parked.

ON EDIT: as a result of this case, the airline is requiring its employees to undergo "sensitivity training."

http://newyork.cbslocal.com/2014/06/15/mom-jetblue-apologizes-after-daughter-forced-to-urinate-in-seat/

JetBlue has apologized to a Massachusetts mom whose toddler daughter was forced to urinate in her seat after a flight attendant refused to let the girl use the plane’s restroom, the mother said.

As CBS 2?s Jessica Schneider reported, Flight 518 from New York to Boston was waiting to taxi for 30 minutes at JFK Airport on Monday when Jennifer Deveraux’s 3-year-old daughter, Summer, started crying and told her mother she needed to use the bathroom.

pnwmom

(108,959 posts)
90. You are correct. FAA regulations require passengers to have access to working restrooms
Sun Jun 15, 2014, 05:54 PM
Jun 2014

while the plane is delayed on the tarmac.

Warren DeMontague

(80,708 posts)
89. The Little Chieftan syndrome. Rampant on airplanes.
Sun Jun 15, 2014, 05:53 PM
Jun 2014

Surprising that both mother and wet pants child didn't end up in plastic cuffs. HOW DARE YOU CONTRADICT THE ALL POWERFUL AUTHORITAH

MADem

(135,425 posts)
131. THE PLANE WAS ON AN ACTIVE TAXIWAY, PER JET BLUE.
Sun Jun 15, 2014, 11:06 PM
Jun 2014

They are standing by their Flight Attendant and say that she followed procedure.

The MOM was wrong. I will bet that pilot who intervened was either deadheading home, or needed to make a connection in Boston, and that could be why the plane Captain didn't turn the woman in.

JB just released a statement that was read on the news. Can't find it on the web yet but they backed the FA and said that she did the right thing.

Warren DeMontague

(80,708 posts)
147. If that's the case, I stand corrected.
Mon Jun 16, 2014, 03:01 AM
Jun 2014


I haven't seen anything from JB except a couple of tweets which seem widely regarded as CYA. If you have a link to the updated statement I'm all ears.

MADem

(135,425 posts)
157. They were on the runway!!!!
Mon Jun 16, 2014, 04:53 PM
Jun 2014
http://howdoyouhearme.blogspot.com/2014/06/airline-apologises-for-making-toddler-3.html

I said a bit more about this upthread but here's the statement the airline made--they basically are backing their crew while saying "What a shame that had to happen."

A statement from JetBlue said they had been in touch with Jennifer to "offer an apology for her experience", but said staff had been following rules that require all passengers to remain seated when a plane is on the runway because of the risk of sudden movement. The airline added: "The crew made a safety and FAA regulation-based decision."



This is what I heard on the TV, with a bit more about the flight attendant being within her authority.

MADem

(135,425 posts)
166. JB statement said "runway."
Tue Jun 17, 2014, 05:36 AM
Jun 2014

Their "apology" was a non-apology apology. "We're so sorry you felt bad about this." The statement backed up the crew decision.

Very good parsing by JB, and it cost them fifty bucks--a fifty buck CREDIT that they gave to the actress/photographer mom. She said she wouldn't fly them again in one comment; in another comment she said she was satisfied.

I have to wonder if she realizes that odds are very good that pilot in the cabin who "intervened" was probably close to running late for his report time and figured if she started up again he could tell her she could be arrested in NYC or in BOS if she kept that shit up. That's just a guess but that's starting to be my feeling, the way this business shook out.

RandySF

(58,513 posts)
111. I don't think the attendant had an discretion to use in this case.
Sun Jun 15, 2014, 07:45 PM
Jun 2014

The laws are pretty much fixed in this regard. Perhaps Congress and the airlines need to start applying common sense.

MADem

(135,425 posts)
134. Two more, Cha--Pull Ups.
Sun Jun 15, 2014, 11:16 PM
Jun 2014

Turns out the plane wasn't on the tarmac, it was on an active runway ready to launch. The mother wasn't telling the truth--Jet Blue just put out a statement read on TV backing the flight attendant.

I've taken that flight -- there's a very nice bathroom right near the gates, and she was travelling with kids so she got to board first. If they were "sitting on the tarmac" she would have been allowed to use the toilet, and since she boarded first (kids, oldsters, and people needing assistance first), she could have used the bathroom then without anyone getting in her way while they were still parked at the gate.

The kid jumped up as they were in line to leave ON the runway. On the ACTIVE runway.

I don't know for a fact, but I think that "flight attendant Karen" might have been perceived as "uppity" by Entitled Mom from Newton. That's what I'm hearing from an airline buddy. We'll see.

Cha

(296,889 posts)
136. Oh yeah, if the plane was getting ready to take off.. then Common Sense has
Sun Jun 15, 2014, 11:29 PM
Jun 2014

to be applied to those wanting to leave their seats. thanks MADem

pnwmom

(108,959 posts)
145. No one reading JetBlue's own policy clearly stated on their website
Mon Jun 16, 2014, 01:59 AM
Jun 2014

would worry that their child, or they themselves, couldn't use their restroom for a significant period of time. Many people can have issues that cause them to need to make emergency bathroom trips -- not just small children.

From JetBlue's website:

http://www.jetblue.com/flying-on-jetblue/customer-protection/

Accommodation during onboard ground delays

JetBlue will provide customers experiencing an onboard ground delay with 36 channels of DIRECTV®*, food and drink, access to clean restrooms and, as necessary, medical treatment. JetBlue will not permit the aircraft to remain on the tarmac for more than three hours unless the pilot-in-command determines there is a safety or security-related reason for remaining on the tarmac or Air Traffic Control advises the pilot-in-command that returning to the gate or another disembarkation point elsewhere in order to deplane would significantly disrupt airport operations.

MADem

(135,425 posts)
146. The woman wasn't telling the truth.
Mon Jun 16, 2014, 02:18 AM
Jun 2014

She was bullshitting and people believed her because blonde haired blue eyed moms don't lie but dusky flight attendants with attitude and loud voices that they are taught in training to use in these kinds of situations do. Extreme and bitter for the irony impaired.

The delay was less than a half hour, she had opportunity to pee before they turned onto the active runway, she had an opportunity to pee before she boarded the plane, and ON THE ACTIVE RUNWAY is when the incident occurred. This is why the pilot got OFF the runway and was heading back to the gate and made the announcement that there was a non-compliant passenger (the mother) on the plane who would be turned over to security.

pnwmom

(108,959 posts)
148. Uh-huh. Then why did Jet Blue make a public statement of apology and confirm
Mon Jun 16, 2014, 03:01 AM
Jun 2014

that they were donating $5,000 to charity and requiring employees to take sensitivity training?

MADem

(135,425 posts)
159. I've posted this elsewhere but I'll put it here in case you missed the other post.
Mon Jun 16, 2014, 05:03 PM
Jun 2014
A statement from JetBlue said they had been in touch with Jennifer to "offer an apology for her experience", but said staff had been following rules that require all passengers to remain seated when a plane is on the runway because of the risk of sudden movement. The airline added: "The crew made a safety and FAA regulation-based decision."

Jetblue donates money to charity every year--lots of it. They write it off as a business expense. "Sensitivity training" probably accounts for "Make sure you're in the right if you have to give that order."

The FA was in the right. Now, the question is, where does she go to get her good name back, after everyone has been screaming for her to be fired and calling her horrid names?

MADem

(135,425 posts)
158. I think you're mistaken. I was on a flight last month and
Mon Jun 16, 2014, 04:58 PM
Jun 2014

"passengers with small children and anyone requiring extra assistance" were allowed to board first. I happened to be with a passenger who required extra assistance and a gate-check of a wheelchair. I'm pretty sure those rugrats in front of me weren't vertically challenged adults.

Dorian Gray

(13,479 posts)
164. Maybe it depends on
Mon Jun 16, 2014, 10:07 PM
Jun 2014

the airline. United stopped allowing families with small children to board ahead of others a couple of years ago, though they do allow people who need extra assistance (Wheelchair bound passengers) to board first. And servicemen and women.

 

KamaAina

(78,249 posts)
162. Ah yes, jetBlue.
Mon Jun 16, 2014, 05:49 PM
Jun 2014

Or as I call it, "Aeroflot". Unfortunately, it is the only way to get from San Jose to NYC (and Mom and Republican Stepdad) without changing planes somewhere in Tornado Alley. The Aeroflot name came about the time the plane didn't even land in San Jose until well after midnight. (scheduled for around 9:30) SJC has a midnight curfew (it's quite close to some residential neighborhoods), which meant they had to pay a fine.

pipi_k

(21,020 posts)
165. Too bad
Mon Jun 16, 2014, 10:26 PM
Jun 2014

it wasn't a big old nasty poo.

I'll bet they would have gotten that cleaned up in no time!


So anyway, not that I'd ever consider being on a plane in the first place, but if I did, I would (seriously!) have a Depends on under my regular undies.

I have to do that now if we're driving any distance (like over one hour).

Bladder issues suck, whether you're a big person or a little person.

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