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pnwmom

(108,955 posts)
Sun Jun 15, 2014, 03:56 PM Jun 2014

Know your air passenger rights. Despite what some flight attendants think, they DO include

Last edited Sun Jun 15, 2014, 07:03 PM - Edit history (2)

the right to use the restroom if your flight is stuck on the tarmac. So no three year old -- or sixty-three year old -- should be forced to pee in her seat or in a diaper because a flight is sitting, unmoving, on the tarmac.

And they have to give you food and water within 2 hours. And if your flight is still stuck on the tarmac three hours after the set take-off time, they have to let you deplane.

The extremely long and detailed FAA rule itself is also linked below. The rules are at the end of the document, after all the discussion and comments.

ON EDIT: In the case of Jet Blue vs. the 3 year old, Mrs. Devereaux has reported that Jet Blue did apologize, refund their tickets, and promised to give $5,000 to the charity of her choice.


http://www.ibtimes.com/tarmac-delays-knowing-your-rights-passenger-382706

Under the new U.S. Department of Transportation regulations on tarmac delays, passengers were given several protections. Here's a look at some of the highlights:

Airlines must return planes to the gate and let passengers off any time a flight is sitting on the tarmac for three hours (four hours for international flights).

Adequate toilet facilities must be maintained and made available to passengers during the delay.

Airlines must provide passengers with adequate food and water within the first two hours of any delay.

Airlines must designate an employee to monitor flight delays and cancellations, respond to passenger concerns, and instruct passengers on the complaint filing process.

Airlines must post and maintain updated flight delay data on their Web sites (to include information on flights that are frequently delayed) for each domestic flight they operate.

Since airlines must post flight delay information on their Web sites for every domestic flight, travelers can now research before booking to help avoid delays. By comparing delay trends flight-by-flight or even airline-by-airline, you can lessen your chance of a lengthy delay.

The official FAA ruling:

http://www.dot.gov/sites/dot.gov/files/docs/Final_Rule_on_Enhancing_Airline_Passenger_Protections.pdf

47 replies = new reply since forum marked as read
Highlight: NoneDon't highlight anything 5 newestHighlight 5 most recent replies
Know your air passenger rights. Despite what some flight attendants think, they DO include (Original Post) pnwmom Jun 2014 OP
thank you. niyad Jun 2014 #1
K&R! n/t RKP5637 Jun 2014 #2
Thank you for posting, the bathroom part in particular. Shrike47 Jun 2014 #3
You're welcome. I feel like printing this off and bringing it with me just in case. pnwmom Jun 2014 #4
If you want to print it out, get it straight from the DOT page Gormy Cuss Jun 2014 #5
perfect….thanks... dhill926 Jun 2014 #6
Thanks! pnwmom Jun 2014 #9
no AC? lululu Jun 2014 #7
yes. i was on a plane tarmac for 8 hours in dallas hopemountain Jun 2014 #12
I've now read the complete rules and they also call for temperature control. pnwmom Jun 2014 #16
I would have died in that temperature for that long lululu Jun 2014 #35
I remember those days... Javaman Jun 2014 #39
I added the official FAA document to the OP. It was quite lengthy and I just skimmed it, pnwmom Jun 2014 #19
thank you pnwmom! hopemountain Jun 2014 #20
Yeah, I love it when they use the fasten seat belt sign for crowd control use Warren DeMontague Jun 2014 #8
I'm particularly sensitive about that pnwmom Jun 2014 #10
I make a point of taking 2 adult aspirin before every flight, and wearing compression stockings Hekate Jun 2014 #43
I was once doing my foot exercises under the seat and the passenger in front of me pnwmom Jun 2014 #44
I've sat over 8 hours once on a diverted flight. rickford66 Jun 2014 #11
The article recommends going to the toilet just before boarding and 30 minutes rhett o rick Jun 2014 #13
Right. Those are good policies. I always try to go right before I get on the plane. pnwmom Jun 2014 #15
Absolutely. And there is no excuse for forcing a child to be in that situation. It will have rhett o rick Jun 2014 #17
But if you get a case of the Boom-Booms... Eleanors38 Jun 2014 #21
I know! Can you imagine having to sit next to someone who couldn't hold it? pnwmom Jun 2014 #26
Thank you, friend, for posting this. I've printed a copy and put it with japple Jun 2014 #14
You're welcome, friend! n/t pnwmom Jun 2014 #18
My prostate and I thank you. Eleanors38 Jun 2014 #22
Try grahamhgreen Jun 2014 #31
+Plus up to and including the highest number I can't think of! AAO Jun 2014 #23
I would not want to piss off a flight attendant. It will not go well. n-t Logical Jun 2014 #24
I saw the story about the three year old davidpdx Jun 2014 #25
I did, too, and I agree. I'm glad I can't afford to fly. Louisiana1976 Jun 2014 #30
I'm taking a flight next month, cost me a fortune davidpdx Jun 2014 #34
When a 3 year old has to go, there's nothing much LibDemAlways Jun 2014 #45
For the life of me, I will never ever understand how it is that airlines have the authority to keep 2banon Jun 2014 #27
I agree. I've never had to sit on a tarmac for hours and it would make me crazy. pnwmom Jun 2014 #28
Well, unforseen things can happen sometimes after pushback Blue_Tires Jun 2014 #38
I understand that.. 2banon Jun 2014 #41
My dad was once on a flight that was diverted to LibDemAlways Jun 2014 #46
Now that's a story I like to hear more often! 2banon Jun 2014 #47
Just get the F up and go. al_liberal Jun 2014 #29
Recalls Alan Sheperd in the first manned US space flight. BootinUp Jun 2014 #32
In the recent Jet Blue case a woman was prevented from taking her 3 year old to the restroom pnwmom Jun 2014 #33
Returning Thespian2 Jun 2014 #36
The law was changed in 2012, so if your flight this time was in the US pnwmom Jun 2014 #37
simple fix.. put cat litter on the floor quadrature Jun 2014 #40
That's disgusting and unsanitary. Orrex Jun 2014 #42
 

lululu

(301 posts)
7. no AC?
Sun Jun 15, 2014, 04:54 PM
Jun 2014

I seem to recall reading some of those planes turn into ovens because there is no AC while waiting?

hopemountain

(3,919 posts)
12. yes. i was on a plane tarmac for 8 hours in dallas
Sun Jun 15, 2014, 05:49 PM
Jun 2014

on a domestic flight. it was 100 degrees outside and even hotter inside the plane. i thought they were going to have to take me off in a straight jacket. never never never again.

pnwmom

(108,955 posts)
16. I've now read the complete rules and they also call for temperature control.
Sun Jun 15, 2014, 06:13 PM
Jun 2014

So that kind of thing is not supposed to happen anymore.

 

lululu

(301 posts)
35. I would have died in that temperature for that long
Mon Jun 16, 2014, 06:49 AM
Jun 2014

No kidding. When the power was off in my area and it was in the high 80s for hours, I went to the police station in the next town, which had AC, because I was bordering on collapse.

Javaman

(62,500 posts)
39. I remember those days...
Mon Jun 16, 2014, 10:16 AM
Jun 2014

I was stuck on the tarmac at La Guardia many years ago during a thunderstorm in July. It was horrible.

pnwmom

(108,955 posts)
19. I added the official FAA document to the OP. It was quite lengthy and I just skimmed it,
Sun Jun 15, 2014, 06:18 PM
Jun 2014

but I think I read something about requiring "temperature control." These regulations only came into effect in September 2012, so hopefully that isn't happening to people anymore.

pnwmom

(108,955 posts)
10. I'm particularly sensitive about that
Sun Jun 15, 2014, 05:07 PM
Jun 2014

because I had the misfortune of a serious blood clot when I was on a long flight. I would never spend 3 hours motionless on a moving plane -- why should I be required to on a plane that's sitting on the tarmac?

Hekate

(90,556 posts)
43. I make a point of taking 2 adult aspirin before every flight, and wearing compression stockings
Mon Jun 16, 2014, 01:09 PM
Jun 2014

I had a blood clot scare many years ago, and even though it ultimately turned out to be a misdiagnosis it scared the bejayzus out of me. I got the stockings after one particularly long flight that had my ankles swelled up like balloons for over a month afterward.

Because of all of this I try to get up and walk when I can -- to the toilet, to the back of the plane, whatever. But they are so overcrowded these days it's a real problem -- I did have one FA ask me to please not get up, and I smiled sweetly and said I was trying to prevent a DVT, thank you.

pnwmom

(108,955 posts)
44. I was once doing my foot exercises under the seat and the passenger in front of me
Mon Jun 16, 2014, 01:31 PM
Jun 2014

turned around and asked me not to move my feet because the vibrations were disturbing him. I had to tell him I was sorry but I'd had deep vein thrombosis after a plane flight before, and this was doctor's orders. His sure turned back fast.

I also take aspirin and wear compression stockings. You were smart to take preventative measures before the worst happened.

rickford66

(5,521 posts)
11. I've sat over 8 hours once on a diverted flight.
Sun Jun 15, 2014, 05:37 PM
Jun 2014

No food, water or access to the toilets. International flight from Paris to Pittsburgh diverted due to weather to Cleveland. I can understand the customs and immigration problem, but I've been on other international flights which were diverted and the local authorities always could handle passenger temporarily access to a terminal. All passengers should carry a copy of these rules.

 

rhett o rick

(55,981 posts)
13. The article recommends going to the toilet just before boarding and 30 minutes
Sun Jun 15, 2014, 06:06 PM
Jun 2014

before landing. I recommend you use the facilities before 30 minutes, because, as I have have, you may run into turbulence in the last 30 minutes. Also, if everyone waits until 30 minutes, there will be lines.

pnwmom

(108,955 posts)
15. Right. Those are good policies. I always try to go right before I get on the plane.
Sun Jun 15, 2014, 06:12 PM
Jun 2014

Unfortunately, with small children, it is often hard for them to go on command.

 

rhett o rick

(55,981 posts)
17. Absolutely. And there is no excuse for forcing a child to be in that situation. It will have
Sun Jun 15, 2014, 06:15 PM
Jun 2014

an effect on them for the rest of their lives.

 

Eleanors38

(18,318 posts)
21. But if you get a case of the Boom-Booms...
Sun Jun 15, 2014, 06:31 PM
Jun 2014

a thirty min. recommendation will have little effect, esp. if you are constantly rehydrating. The airlines should be more concerned about disruptive bowels.

pnwmom

(108,955 posts)
26. I know! Can you imagine having to sit next to someone who couldn't hold it?
Sun Jun 15, 2014, 06:44 PM
Jun 2014

Or sitting in the same seat after they left?

japple

(9,808 posts)
14. Thank you, friend, for posting this. I've printed a copy and put it with
Sun Jun 15, 2014, 06:07 PM
Jun 2014

my tickets for a trip in August. Hope I won't have to ever refer to it!

davidpdx

(22,000 posts)
34. I'm taking a flight next month, cost me a fortune
Mon Jun 16, 2014, 05:20 AM
Jun 2014

Going from Korea back home for a visit, $1,800. Hello, I think I just got ripped a new asshole. Yeah that hurt.

LibDemAlways

(15,139 posts)
45. When a 3 year old has to go, there's nothing much
Mon Jun 16, 2014, 01:49 PM
Jun 2014

a parent can do. I was once in a ride line at Disneyland behind a small child who kept telling her mother she had to go. The mom was reluctant to leave the long line. Finally, the little one simply let loose. Couldn't blame her. When a child requests a trip to the bathroom, adults should listen.

 

2banon

(7,321 posts)
27. For the life of me, I will never ever understand how it is that airlines have the authority to keep
Sun Jun 15, 2014, 06:47 PM
Jun 2014

anyone on the plane during delays for any amount of time longer than 30 minutes, an hour at the max. You've already been seated for that period of time waiting for everyone else to board and get seated. If they know there's going to be a delay longer than 30 minutes, then don't board anyone on in the first place!. And it shouldn't be allowed!

But at least this information is good to have and thank you for posting it!

pnwmom

(108,955 posts)
28. I agree. I've never had to sit on a tarmac for hours and it would make me crazy.
Sun Jun 15, 2014, 06:50 PM
Jun 2014

I did get a major blood clot once after a flight, so I only go on short flights. To have to sit on the tarmac for hours makes no sense.

Blue_Tires

(55,445 posts)
38. Well, unforseen things can happen sometimes after pushback
Mon Jun 16, 2014, 10:08 AM
Jun 2014

and once the jet is away from the gate there's no place for the passengers to exit to...

Also, during peak times at really busy airports, it's not always as simple as just turning around and returning to the gate, because the next flight is already parked and loading/unloading...

 

2banon

(7,321 posts)
41. I understand that..
Mon Jun 16, 2014, 11:16 AM
Jun 2014

My feeling is, that passengers shouldn't be boarded in advance of known delays..all electrical and mechanical checks need to be fully vetted prior to passenger boarding and any other hazards such as "plumbing issues". etc. When hitherto unknown issues come up, requiring delays, then a procedure for passengers to be able exit the plane on the tarmac such as shuttles ready to receive these passengers.. then passengers can at least wait it out in the airport, exercise, use facilities, get their physical and mental needs met and so forth. or perhaps cancel/change their flight.

Passengers shouldn't be held like prisoners. That's just an insane policy.

LibDemAlways

(15,139 posts)
46. My dad was once on a flight that was diverted to
Mon Jun 16, 2014, 01:56 PM
Jun 2014

Las Vegas because of heavy fog in LA. Passengers were kept aboard the plane which was parked at a gate. After about an hour, my dad grabbed his carry on and told the flight attendant he wanted off so that he could rent a car and drive back. She tried to stop him but one of the pilots intervened and let him go saying the airline had no right to hold anyone against their will.

 

2banon

(7,321 posts)
47. Now that's a story I like to hear more often!
Tue Jun 17, 2014, 11:02 AM
Jun 2014

That's the exactly the issue. Holding people against their will as if passengers were prisoners should not be tolerated, instead this policy is accepted as a matter of course. Good on that pilot!

al_liberal

(420 posts)
29. Just get the F up and go.
Sun Jun 15, 2014, 06:50 PM
Jun 2014

For my entire life I've had a pea sized bladder no matter if I've had no liquids for hours or 6 beers in one. I've traveled all over the world for work and whenever I feel the need I just get up and go. It doesn't matter if we're taxiing toward departure or about to land. Sure the flight attendants tell me to "return to your seat" but my reply is always "I'll pee myself if I do that". I've never, in 20+ years of flying, been denied a trip to the lav by anyone. I've even had the FAs call the pilot to tell them "passenger out of seat" but when you have to go you have to go.

pnwmom

(108,955 posts)
33. In the recent Jet Blue case a woman was prevented from taking her 3 year old to the restroom
Sun Jun 15, 2014, 06:54 PM
Jun 2014

and then, when the child peed in her seat, the mother was told to sit down when she tried to clean the mess up. Then the pilot announced over the intercom that they had a "noncompliant" passenger and they were going back to the gate to turn them over to security!

Only the intervention of an off-duty pilot who had witnessed the whole situation prevented this from happening.

Thespian2

(2,741 posts)
36. Returning
Mon Jun 16, 2014, 09:36 AM
Jun 2014

from England in the mid-nineties, US Airways did not follow any of the rules above. The pilot diverted to Boston because New York bound planes were in a holding pattern. He decided he did not have enough fuel. Landing in Boston shortly before the snow storm hit, the pilot had no choice but to sit and wait after refuelling. Sitting and waiting for 7 1/2 hours...not allowed to use the over-flowing toilet...no food...no water...not allowed to deplane because it was an international flight. I feared mutiny, especially from many people who demanded relief. At the end of the Logan Horror, the plane flew to New York, arriving at 1 am. What a nightmare! Has air travel improved? No. A few weeks ago, we waited five hours for AirCanada to find a crew who could fly us to Toronto.
Such is the everyday crap we must endure.

pnwmom

(108,955 posts)
37. The law was changed in 2012, so if your flight this time was in the US
Mon Jun 16, 2014, 09:41 AM
Jun 2014

they have to compensate you after 3 hours on the tarmac.

Orrex

(63,172 posts)
42. That's disgusting and unsanitary.
Mon Jun 16, 2014, 11:27 AM
Jun 2014

They should make the bottom of the plane a widely-spaced grating so that people's business drops out of the vehicle and disappears harmlessly.



Harmlessly.

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