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AndreaCG

(2,331 posts)
Sat Dec 20, 2014, 09:38 PM Dec 2014

My blood pressure is finally coming down

After two hours on the phone trying to cancel my time warner cable. According to my phone records I called seven times, spoke to probably 15 people, and after telling one of them who agreed to cancel my cable and internet that I only wanted the cable cancelled, he informed me that I had to contact my building management to do so. After about 20 minutes waiting to speak with his supervisor, who first insisted nothing could be done, and that he was really good at selling his cable services, I finally got him to agree that he could cancel everything, as by then I'd be damned if they got one more penny out of me than necessary. Of course having to go through my building's management was a bald faced lie, since if I had failed to pay my bill for a few months they wouldn't have hesitated to cut me off remotely. Really we need the internet as a public utility. But given the republicans and their love of all things corporate I won't hold my breath.

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My blood pressure is finally coming down (Original Post) AndreaCG Dec 2014 OP
When I dropped Time Warner cable, I took the cable box to them and they completed the forms. . . Journeyman Dec 2014 #1
Well since it's the weekend AndreaCG Dec 2014 #2

Journeyman

(15,031 posts)
1. When I dropped Time Warner cable, I took the cable box to them and they completed the forms. . .
Sat Dec 20, 2014, 09:56 PM
Dec 2014

I was out of it in about 5 minutes.

Same thing when I dropped them for my phone. That was easier, actually, since my cell phone carrier handled it for me. The disconnect then was almost immediate.

I still have them for the internet, but should Comcast succeed in taking over that service, I hope the final break will be as seamless as the other disconnects.

AndreaCG

(2,331 posts)
2. Well since it's the weekend
Sat Dec 20, 2014, 10:24 PM
Dec 2014

I chose to cancel and then I'd take the equipment back. You may have not had a hassle but there's no excuse for actively lying to a customer.

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