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jollyreaper2112

(1,941 posts)
Sun Jun 15, 2014, 08:56 AM Jun 2014

Least annoying place to buy a large appliance?

Got a dishwasher delivered from Home Depot. Throughout all the questioning I gave them asking about dimensions and whether I needed longer adapters -- they said the installers would have them if necessary -- they never asked where the dishwasher is located. The installers show up and say no there's a 90 degree angle between the dishwasher and the sink. We aren't allowed to install there. What? You are installers. You install things. Idiots at Home Depot never said there are some installations they can't do. Installers said I am the second one today they couldn't do.

I had them leave the unit but got more steamed. The local store said they would have one of their plumbers call me this week. I am just going to have them take the thing back and go with someone else. I'm not going to work to give them my money.

Are there any appliance vendors who aren't absolute frustrations to deal with? I just find it astounding that that they could say they do installations where there's a good chance their installers won't do the work. This just leaves everyone in a lurch.

9 replies = new reply since forum marked as read
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Least annoying place to buy a large appliance? (Original Post) jollyreaper2112 Jun 2014 OP
Lowes if you have one. Home despot ceo is a right wing nut case. OffWithTheirHeads Jun 2014 #1
I know the CEO is a crank jollyreaper2112 Jun 2014 #2
If I can play Devil's advocate for a minute... Callmecrazy Jun 2014 #3
Good point jollyreaper2112 Jun 2014 #5
I wouldn't go with a national chain store. DinahMoeHum Jun 2014 #4
Agreed jollyreaper2112 Jun 2014 #6
On line. mnhtnbb Jun 2014 #7
I've encountered a different annoyance over the years... Orrex Jun 2014 #8
That is nuts jollyreaper2112 Jun 2014 #9
 

OffWithTheirHeads

(10,337 posts)
1. Lowes if you have one. Home despot ceo is a right wing nut case.
Sun Jun 15, 2014, 10:19 AM
Jun 2014

I guess "right wing" and "nut case" is redundant but I've found Lowes to be a great place to shop. You should take pictures of your install conditions and bring them to the store so everybody is on the same page when the installers show up. Also, don't take the list price as the bottem line. I got a price reduction of $300.00 on an oven from Lowes when I told them that Sears had a similar over for less. At least ask them if that's the best they can do. Regardless of what the msm says, the economy still sucks and these stores are willing to bargain to move product if you are willing to ask.

jollyreaper2112

(1,941 posts)
2. I know the CEO is a crank
Sun Jun 15, 2014, 10:45 AM
Jun 2014

But isn't that the case for most national chains? Costco is the only one I know of not run by a total ratfuck and when he dies the board will find some mercenary bastard to put in charge and make all the quality-killing changes recommended by Wall Street.

I've read just as many lowes horror stories. These guys all subcontract out the installs. The big lesson I learned is you hire the professional to do the install in the first place. They all try to skate by with unqualified workers paid a pittance. I am reading on installers stealing valuables, causing tens of thousands of dollars in water damage, etc. the stores are completely responsive. They make the honey badger looks like he cares.

Callmecrazy

(3,065 posts)
3. If I can play Devil's advocate for a minute...
Sun Jun 15, 2014, 11:22 AM
Jun 2014

There are probably some building codes that don't allow installations in certain areas of the kitchen. Anything from the distance to the sink drain, to the distance from the dishwashers dedicated power outlet under the sink. It may ruin your house appraisal if the dishwasher is installed out of code and you want to sell. It would have to be moved before you sell to comply with code.

jollyreaper2112

(1,941 posts)
5. Good point
Sun Jun 15, 2014, 02:35 PM
Jun 2014

But this is original cabinetry and the builder is a huge and well-known one in the region. They aren't pulling stunts. Also they didn't say it was out of code. They just looked at it and said nope. Didn't even go under the cabinets. They said I would need a licensed plumber to do it. You guys aren't? The one asks the other are we? If you have to ask you aren't.

I have seen contractors Mickey Mouse stuff after the fact. Hell, even original construction fucks it all up. Worked for a company that reversed the pipes, city water going to irrigation and reclaimed sewage water to the house. Seriously. Even the salespeople had terrible work done. One of them had to have the bathroom jackhammered up because the pipes in the slab were done wrong.

But these guys said the distance was bad, period. Looking online I see failed and refused installs are very common with Home Depot.

DinahMoeHum

(21,774 posts)
4. I wouldn't go with a national chain store.
Sun Jun 15, 2014, 11:33 AM
Jun 2014

Better to pay a little extra and go with a local or county-wide store, because 9 times out of ten, they also do the delivery and installation. If there are problems, you can go in person and deal with them one-on-one. It's also very likely they've been in the business for decades and know the local building code issues better than most.

jollyreaper2112

(1,941 posts)
6. Agreed
Sun Jun 15, 2014, 02:37 PM
Jun 2014

But we don't have any good small shops anymore. South floriduh. Decided to get one from brandshart and have the plumber come the following day.

mnhtnbb

(31,374 posts)
7. On line.
Sun Jun 15, 2014, 02:43 PM
Jun 2014

I have used AJ Madison --local appliance dealer could not match their prices.

Then hire a plumber you know to do the installation.

Orrex

(63,172 posts)
8. I've encountered a different annoyance over the years...
Sun Jun 15, 2014, 03:06 PM
Jun 2014

Over the past decade or so we've bought several appliances from Lowe's, the only real player in our small town, at least the only one with any selection.

In each case, I've had to provide detailed directions from the store's loading dock to my front porch, complete with landmarks and mileage estimates. WTF?

Isn't there some sort of magical technology that enables us to generate directions from just about any point on the globe to just about any other? Why do I need to provide this info?

It's not simply that I mind doing it, because it's not that convoluted a route, but it makes the organization seem like a half-assed and shady enterprise instead of huge corporation.

jollyreaper2112

(1,941 posts)
9. That is nuts
Mon Jun 16, 2014, 06:44 AM
Jun 2014

I can see them busting your chops about gate codes and locking the pets up when they arrive but GPS is a known technology. The only issue is some units will send you to the wrong entrance.

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