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unhappycamper

(60,364 posts)
Tue Jun 24, 2014, 09:29 AM Jun 2014

Reconnecting with AT&T has hang-ups

http://www.latimes.com/business/la-fi-lazarus-20140624-column.html



An AT&T wireless representative told a longtime customer that moving her wireless line from her business to her family plan would require a credit check. Above, the company's headquarters in Detroit in 2007.

Reconnecting with AT&T has hang-ups
David Lazarus
6.23.2014

Breaking up isn't hard to do, an AT&T wireless customer learned. It's getting back together that's the trick.

And when you know you're right and the company's wrong, it doesn't hurt to stick to your guns.

~snip~

The human touch is more expensive. But AT&T pocketed $18.2 billion in profit last year, a nearly 150% increase from the year before.

You'd think some of that money could go toward helping this communications company actually communicate.
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Reconnecting with AT&T has hang-ups (Original Post) unhappycamper Jun 2014 OP
I can't find the time frame when this woman did this JustAnotherGen Jun 2014 #1

JustAnotherGen

(31,681 posts)
1. I can't find the time frame when this woman did this
Tue Jun 24, 2014, 10:30 AM
Jun 2014

I know the implementation of the 'financing' programs across the big four created a lot of issues where you couldn't get past the screen but it STILL should have been a soft pull.

Only if you thought your customer was being social engineered would you need to do a hard pull, demand the multiple forms of ID, etc. etc.



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