Reply #21: I will gladly wait longer [View All]

in order to keep an American job in this country. A few years ago, I lived in a rural area, and placed an order for telephone service. We did not have a numbered street address, just a route and box number, because the area didn't have 911 service yet. The rep I talked to, who had horrible English, asked for directions.

I asked her where the installer would be coming from. She got all huffy, and said she had no idea, but couldn't accept my order without directions. I tried, to no avail, to make her see that directions to my home would depend on where the installer would be coming from. I asked her to check with her supervisor to see where the installer would be dispatched from. She said it made no difference, I was refusing directions. She hung up.

About a week later, my husband and I were coming home from a trip to the grocery store, and spotted a telephone company truck, and a man getting into the truck. We pulled over, I explained our problem, and the same guy came out a few hours later, and had my phone installed. Having people who speak the language poorly, or who have no concept of the conditions in the area a customer lives in, is not good service.

I would have gladly waited much, much longer in order to speak to a rep who could help me, rather than one who had me frustrated and upset. In addition to losing American jobs, we should realize that when Americans are thrown out of jobs, any public assistance they get comes from our taxpayer dollars. I don't begrudge helping people who need it, but why let profitable companies terminate employees, and let us foot the bill? I have never seen one dime reduction in any bill when that company outsources jobs, and puts our own citizens out of work.