"Not everyone is cut out for this job." Sounds like you might be one of them.
Honestly, having someone say, "This store sucks" loudly is pretty tame compared to some of the things I've experienced in my 8 year tour of duty in retail. It gets real fun when they say that while right in your face, demanding you do something about whatever it is that has them so pissed off.
All I can say is that a large part of what you get paid for is to put up with obnoxious people. Seriously. And don't take it personally. Life's too short.
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