Reply #2: Pushy sales in any area is obnoxious [View All]

And a turnoff. I don't understand it because it certainly doesn't work with me - I can't imagine it works with many people.

Virtually any sales position relies on repeat customers and word-of-mouth customer satisfaction. If you alienate your clients or sell them something they neither want nor need, they're not going to come back and they're not going to recommend you.

I spent about half an hour on the phone yesterday with a credit card company - I was cancelling the "payment protection" that I'd inadvertantly got on a card. I patiently let the woman explain what a great program it is then told her, "Thank you but I'm going to cancel it."

What does she do? Continues to try to sell it. I butted in (politely because I know she's just doing what they tell her to) and said, "Please don't try to change my mind - I don't want it."

And she continues. :eyes:

I finally said, "Look, have you got this thing cancelled yet?" Silence. Then she says, "You want to cancel it?" :rofl:

I'll be checking my statements carefully. ~sigh~