Countrywide chairman Mozilo accidentally replies to floundering customer with disparaging email [View All]

http://money.cnn.com/2008/05/21/news/companies/countrywide_email.ap/index.htm?section=money_mostpopular

Countrywide e-mail snafu angers borrowers
Mortgage lender chairman Angelo Mozilo accidentally replies to floundering customer with disparaging e-mail.

May 21, 2008: 2:36 PM EDT

CALABASAS, Calif. (AP) -- The chairman of beleaguered Countrywide Financial Corp. raised eyebrows and tempers with his snippy reply to an e-mail plea from a man who said he was in danger of losing his home.

"Disgusting," Angelo Mozilo wrote in his inadvertent reply to an e-mail from Daniel Bailey Jr. who had asked the company to modify terms of his adjustable-rate mortgage
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"This is unbelievable," Mozilo wrote Tuesday. "Most of these letters now have the same wording. Obviously they are being counseled by some other person or by the Internet. Disgusting."

Mozilo apparently clicked "reply" instead of "forward," sending his comments back to Bailey.

Flame war: Bailey posted the response on a LoanSafe forum, touching off a furor on housing Web sites.