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Capital One bought my bank, so I was switched to their "No Hassle" rewards.
Wanted to use them.
Could not log in to web site.
Called.
Spent half an hour on the phone.
Was informed I had no points.
After 20 minutes of debate, they found 15,000 points amassed over several years.
Was told the point value had been cut in half, so instead of $150 I was to get $75.
No cash, store merchandise card only.
Listed stores I would like credit. None on the list.
Finally, three weeks later, I got a $75 cash card at Macy's.
After years of "rewards" (plus the above hassle) I will get a pair of pants.
At the end of the conversation, I asked them to take the "rewards" off my account.
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