Nov. 9, 2005, 12:43AM
Privatizing aid to needy worrisome to workers
State is given a three-month conditional OK for corporate-run call centers
By POLLY ROSS HUGHES
Copyright 2005 Houston Chronicle Austin Bureau
AUSTIN - Sheila Badzioch's job serving Houston's poor is set to vanish next year as the state rolls out an unprecedented privatization plan to route more needy Texans through corporate-run call centers.
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The federal government, in a letter sent to the Texas Health and Human Services Commission this week, stressed its own concerns for vulnerable Texans as it granted conditional approval to the project for the next three months.
Badzioch, along with 2,600 eligibility workers statewide and nearly 500 in Houston, will no longer determine whether the poor, hungry or ill are eligible for Medicaid health insurance, food stamps and cash welfare benefits.
Instead, the global outsourcing giant Accenture LLP will screen applicants under a five-year, $899 million call-center contract touted by backers as a modern model of efficiency and convenience for recipients of social welfare benefits.
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