http://209.85.165.104/search?q=cache:gz10zPSQp8MJ:www.puc.state.pa.us/general/consumer_ed/pdf/Act201.pdf+shut-off+in+winter+months&hl=en&ct=clnk&cd=1&gl=usYour utility company can SHUT OFF your service if
you FAIL to do the following:
PAY YOUR BILL
FOLLOW THROUGH ON PAYMENT ARRANGEMENTS
PAY A DEPOSIT, IF REQUIRED
ALLOW THE COMPANY ACCESS TO ITs
EQUIPMENT
Before your service is shut off, your utility company
will take the following steps:
Send you a 10-Day Notice. Once you get the
notice, the utility company has up to 60 days to
shut off your service.
Attempt to contact you three days prior to your
shut-off date.
During winter months (December 1 through March
31), if the utility company cannot reach you at
the time of termination, they will leave a 48-hour
notice at your residence
Winter Termination
Your utility service can be shut off during the
winter months (December 1 through March 31)
without the PUC’s prior approval if you fail to be
a responsible utility customer, and provided that
your household’s income exceeds 250 percent
of the federal poverty level (for customers of
(for customers of
the Philadelphia Gas Works, the income exceeds
150 percent of the federal poverty level). The
utility company will give you notice first and allow
you the opportunity to contact them to make
arrangements to avoid termination. If your income
is low, you may qualify for special programs and
termination protections.
If your service is shut off in the winter (December 1 through March 31), your utility service will be restored
within 24 hours after you pay the bill and meet any other conditions of the utility company. Your service
will be restored within three to seven days after you pay the bill and meet any other conditions of the
utility company during the remaining months.