India call centres hear US pain

GURGAON, October 15 With her flowing, hot-pink suit, jangly silver bangles and perky voice, Bhumika Chaturvedi, 24, doesn’t fit the stereotype of a thuggish, heard-it-all-before debt collector. But lately, she has had no problem making American debtors cry.

For the past three years, Chaturvedi has been a top collection agent at her call centre, phoning hundreds of Americans every day and politely asking them to pay up. As the US financial crisis plunges Americans into debt, her business is one of the fastest growing sectors in Indian outsourcing. It is also one of the few sectors that is aggressively hiring.

Sitting in a narrow cubicle, her head-set switched on, Chaturvedi listens every night to increasingly disturbing tales of woe from the other side of the globe.

“My mortgage payments are just too high, honey. I just can’t make the payment this month,” a weeping woman with a Southern accent recently told her in response to a call for a $200 credit card payment. “I’m sure y’all heard about the credit crunch and gas prices.

http://www.indianexpress.com/news/India-call-centres-hear-US-pain/373792

Insourcing tainted food, mercenaries, and fuel.

This is what we have become.

i hate these fake-ass anglicized names which i guess are supposed to make us feel more comfortable...