MADRAS, India — Task by task, function by function, the American office is being hollowed out and reconstituted in places like this, a makeshift facility on the sixth floor of a shopping arcade.
OfficeTiger Ltd., one of the most prominent and aggressive of a new breed of outsourcing companies, has hired 2,000 Indians, most of them young and all of them relentlessly gung-ho.
They work as typists, researchers, librarians, claims processors, proofreaders, accountants and graphic designers. Their clients are U.S. brokerage firms, investment banks, law firms and even copy shops.
The Indians take on jobs both big — 100-page investment reports requiring weeks of work — and small. Iayaraja Marimuthu, for instance, is designing a program for next month's wedding of Ann and John, a Texas couple proclaiming their joy in being "together for life." It will take him less than an hour.
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