"Credit card companies are increasingly relying on fee income - selling ancillary products, and penalizing customers for the slightest infraction - to make up for the money they lose by peddling products with low interest rates and no annual fee." American Banker, July 28, 2000."
http://www.citizen.org/congress/civjus/arbitration/articles.cfm?ID=7368I was recently charged late fees and penalties, despite not having received my statement. After complaining that I hadn't even been sent the bill, the customer service person said they would take off the late fees and charges, after I did a 'check by phone' procedure.
I told my sister about this and she said to check this site:
http://www.pirg.org/consumer/bankrupt/bankrupt2.htm"A court also recently approved a settlement in Mangone v. First USA Bank (206 F.R.D. 222) requiring First USA to pay the amount of $39.9 million for faulty finance charges and late fee payments made to consumer credit card accounts. First USA is currently facing an additional class action suit, Prata v. Bank One (111 Cal.Rptr.2d 296) alleging that the credit card financing plan marketed by Bank One used false and misleading advertising. The "Same-As-Cash" policy was deliberately marketed without advising consumers that the program required minimum monthly payments....
J.P. Morgan Chase now faces a securities fraud class action suit alleging that the dissemination of false and misleading statements caused the J.P. Morgan Chase stock price to become inflated. The complaint alleges the company did not fully disclose dealings and interactions with the Enron Corporation. J.P. Morgan Chase published its liability for the Enron collapse at $900 million, not at the later reported $2.6 billion. Later, J.P. Morgan Chase reported that it also had losses in 'non-performing' assets of $1.3 billion."
sure enough, BankOne/FirstUSA at #3 on the list (who handled my account originally) must have passed along matters to Chase, who just does the same thing, in order to pay off their last round of fines from the government. My crime according to this is regularly paying off my balance ! The shame, the shame !