XM Customer service SUCKS - Democratic Underground

still_one

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Mon Nov-21-05 12:15 PM
Original message

XM Customer service SUCKS

I was sent to an overseas operator.

My account was up for renewal, I indicated I wanted to get on the 1 year plan, they said I would need to wait two weeks, because that is when my 1/4 renewal plan is up.

I just called them, was again sent to an oveseas operator, and they said my contract is up for renewal in Febuary of next year, and I would have to wait until then before I could get on the one year plan.

I will try to contact someone in the states to correct this, but they either better train their customer support overseas better, or send it back here

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xultar

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Mon Nov-21-05 12:18 PM
Response to Original message

1. Sirius as far as I could tell was stateside but the CS still suxed

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Not Me

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Mon Nov-21-05 12:20 PM
Response to Original message

2. XM CS is terrible.

I dropped them because of billing errors.
They sent me a great teaser rate about two months ago for a mulityear discount. I re-upped but am now requiring them to invoice me. They can't get to my credit card anymore.

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still_one

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Mon Nov-21-05 12:34 PM
Response to Reply #2

3. I am very close to going back to Sirius because of this

I don't care if they have AAR

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still_one

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Mon Nov-21-05 12:37 PM
Response to Reply #2

4. actually that is a great idea

the card I gave them expires next month, so I will do the same thing

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