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BlackVelvetElvis Donating Member (1000+ posts) Send PM | Profile | Ignore Fri Apr-16-04 09:00 PM
Original message
Mac/computer techies. A question.
I find that I am often having to refresh my cable modem. My internet connection, for no apparant reason just quits (but the data light still blinks). Any possible things I can check before I call RoadRunner's service dept?
I am running a 500 mhz G4 with OS Jaguar. 640 mgs of RAM.
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Madrone Donating Member (1000+ posts) Send PM | Profile | Ignore Fri Apr-16-04 09:03 PM
Response to Original message
1. We are having similar issues with some of our DSL customers -
Not the same as cable, I know - but what seems to have done the trick for us is firmware updates on the modems.

Just a suggestion!
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Lydia Leftcoast Donating Member (1000+ posts) Send PM | Profile | Ignore Fri Apr-16-04 09:05 PM
Response to Original message
2. When I called Roadrunner, they said to disconnect everything
(cable connection and modem), turn them off, and then reconnect them and turn them on. It was something about the equipment having to reset every so often.
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BlackVelvetElvis Donating Member (1000+ posts) Send PM | Profile | Ignore Fri Apr-16-04 09:15 PM
Response to Reply #2
3. Over a dozen times a week is a little much
Edited on Fri Apr-16-04 09:15 PM by BlackVelvetElvis
As I was replying to your post, I had to shut everything down again!
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historian Donating Member (1000+ posts) Send PM | Profile | Ignore Fri Apr-16-04 09:18 PM
Response to Original message
4. i have same trouble at times
shut down puter - disconnect model from wall - let sit about 10-15 seconds - turn on puter then plug in modem - wait till lights bllink and you should be ok.
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BlackVelvetElvis Donating Member (1000+ posts) Send PM | Profile | Ignore Fri Apr-16-04 09:39 PM
Response to Reply #4
5. RR just now upgraded the firmware on my modem.
Fingers crossed. Dang thing went kaput twice in the past 15 minutes.
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Ready4Change Donating Member (1000+ posts) Send PM | Profile | Ignore Fri Apr-16-04 10:04 PM
Response to Original message
6. Its not your computer.
It's your cable modem and ISP.

I've the same problem. It comes and goes. Sometimes it needs reseting every day. Sometimes I go weeks with no problem.

The excuse I've gotten from my ISP is that it happens with they upgrade their firmware. After each upgrade the cable modem's connection is lost and has to be reestablished by restarting.
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