A violent thunderstorm which shut down Heathrow airport for half an hour last week caused British Airways to lose 11,000 pieces of luggage, it emerged yesterday.
The airline still has a backlog of 7,000 bags to be delivered and is using lorries to shuttle them through the Channel tunnel to destinations such as Paris, Amsterdam and Lyon.
More than 100 staff have voluntarily joined baggage handlers to try to resolve the chaos, which is likely to cost hundreds of thousands of pounds in compensation.
BA is having a tough time with baggage - it came second bottom in rankings produced by the Association of European Airlines in May for losing 20 bags per 1,000 passengers.
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http://www.guardian.co.uk/uk_news/story/0,3604,1279708,00.htmlhttp://www.itv.com/news/566249.htmlhttp://www.reuters.co.uk/newsPackageArticle.jhtml?type=topNews&storyID=562562§ion=news
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