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I hate Cingular. How about you?

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AngryLizard Donating Member (488 posts) Send PM | Profile | Ignore Mon Nov-08-04 10:55 PM
Original message
I hate Cingular. How about you?
They screw up my bill every other month. This last time, I realized they've been charging me for international service for the past three months. And they've been charging me for Mobile to Mobile - on each of my two lines - despite the fact that I was on a plan that had free mobile to mobile. That apparently disappeared when I upped the minutes on my account.

So, my contract on the main line was up at the end of the last month, so I decided to move my phones to Verizon. Only to find out that, even the second line is part of the contract for the first, THAT contract isn't up until February. Okay, so I can Cingular to confirm this, and ask how much it will cost to get out. $150, but OH, LET US TRY AND KEEP YOUR SERVICE. Here, we will give you new phones, we will give you more minutes, we will give you a number to directly contact your own personal customer service agent.

Turns out the number doesn't work. And when I tried to contact my own personal customer service agent through Cingular, they wouldn't connect me to him.

The phones? They sent me one I that didn't order. And then tried to tell me that I DID order it. And if I didn't want it I would have to pay to ship it back. And if I wanted to order the phone I wanted, I would have to wait another ten days to get it AFTER they got the phones I shipped back. Oh, and that phone will be an extra $50.

Cancellation of my second line if I wasn't happy? Why, there's no notation of that, so we can't do it.

Is there anything else we can do for you?

Yes. You can burn in hell because of the worst customer service I've ever experienced. And go fuck yourselves while you're at it.
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Township75 Donating Member (1000+ posts) Send PM | Profile | Ignore Mon Nov-08-04 11:01 PM
Response to Original message
1. Verizon has been great for me!
Not to mention that they are the only wireless provider that has not committed to selling their customer lists to telemarketers.
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democraticgator Donating Member (94 posts) Send PM | Profile | Ignore Mon Nov-08-04 11:01 PM
Response to Original message
2. I work for cingular..........
Sorry to hear about your experience. Ive seen firsthand how bad our online and phone ordering system is. My recomendation to you would be to go into your local store as we usually have more leeway to deal with special circumstances.
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AngryLizard Donating Member (488 posts) Send PM | Profile | Ignore Mon Nov-08-04 11:11 PM
Response to Reply #2
7. Go to my local store and do what?
I've got phones that I don't want, and they told me that I couldn't exchange them at a store. As it is, when my husband destroyed his phone last year, I walked into a store BECAUSE I HAVE INSURANCE, in order to get a new phone, but I was told that you have a new policy that we'd have to wait for a new phone to be shipped to us. Which is absurd, because how many people these days can wait 2 days to get a new phone? We both use our phones for business. If you're lucky, the store you're in has loaner phones, but you're screwed if you're not.

I mean, they lied to me. Over and over. And stole my money. I'm now stuck in 2 contracts. I've never been treated this badly by an organization in my life. And now I've got to pay $150 just to get out?
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pagerbear Donating Member (1000+ posts) Send PM | Profile | Ignore Mon Nov-08-04 11:01 PM
Response to Original message
3. I hate T-Mobile
Just thought I'd share that with you.
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SmileyBoy Donating Member (1000+ posts) Send PM | Profile | Ignore Mon Nov-08-04 11:02 PM
Response to Original message
4. I hate the damn commercials with that douchebag who yammers on his phone.
*shudder*
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Biased Liberal Media Donating Member (1000+ posts) Send PM | Profile | Ignore Mon Nov-08-04 11:05 PM
Response to Original message
5. That would be me
I can't use my phone 80% of the time, becuase I get roaming. Hopefully they will merge with AT&T soon because that is what I get for roaming. Go figure. Now my voicemail isn't working either, I got to call them tomorrow.
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Florida_Geek Donating Member (1000+ posts) Send PM | Profile | Ignore Mon Nov-08-04 11:07 PM
Response to Original message
6. What you do not like their Israeli billing software
OK some of Amdocs software is written in St Louis....

:evilgrin: I am working with a small group of SQL crazies and we have make wonders in speeding up their softare (12 hours runs down to 20 minutes). :evilgrin: FYI do a google search on AMDOC and whitehouse. :D
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AngryLizard Donating Member (488 posts) Send PM | Profile | Ignore Mon Nov-08-04 11:16 PM
Response to Reply #6
9. No, what I don't like is that they repeatedly fuck me over
And then don't take responsibility for it, or do anything to ammend their own fuck-ups. I'm the customer. They're supposed to be catering to me, seeing as I've given them a couple of thousand dollars this year.

I loathe them. I knew when that little shit started promising me the moon that I should have told him to shove it.

Oh, and the email address he gave me? Keeps bouncing back. What are the odds that I wrote both the number he gave me and his email addres down wrong? Assholes.
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miss_kitty Donating Member (1000+ posts) Send PM | Profile | Ignore Mon Nov-08-04 11:16 PM
Response to Original message
8. May I suggest Working Assets, if it is available in your area?
woman owned business, lefty progressive. Gives a percentage of the yearly take to lefty causes which is voted upon by the customers.

http://www.workingassets.com/

It's an excellent company with a conscience about the world. They have given 40 million to non profits since 1985. They have good prices too.
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indigobusiness Donating Member (1000+ posts) Send PM | Profile | Ignore Mon Nov-08-04 11:33 PM
Response to Original message
10. yep
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Kat45 Donating Member (1000+ posts) Send PM | Profile | Ignore Mon Nov-08-04 11:49 PM
Response to Original message
11. Uh Oh! They're buying the company I use, AT&T Wireless.
Does this mean I'm going to start having trouble with my cell phone company?
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AngryLizard Donating Member (488 posts) Send PM | Profile | Ignore Tue Nov-09-04 12:07 AM
Response to Reply #11
12. Bend over and grab your ankles, just in case
I hate them. I hate them so much.
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gulfcoastliberal Donating Member (1000+ posts) Send PM | Profile | Ignore Tue Nov-09-04 12:17 AM
Response to Reply #11
13. I'm also on AT&T - it means prices going up up up $$$
Edited on Tue Nov-09-04 12:23 AM by gulfcoastliberal
FOR IMMEDIATE RELEASE
Monday, Oct. 25, 2004

Contact:
Mark Cooper, CFA, 301.384.2204
Susanna Montezemolo, CU, 202.462.6262
Janee Briesemeister, CU, 512.477.4431 x117

AT&T Wireless, Cingular Merger Bad News for Consumers
Less competition, higher prices anticipated as merger paves way
for more industry consolidation

(Washington, D.C.) -- Today's expected approval by the federal government of the AT&T Wireless-Cingular merger – which will result in the largest cellular provider in the nation – spells bad news for consumers, who ultimately can expect higher prices and diminished service as fewer companies compete for their business, Consumers Union and the Consumer Federation of America said today. The merger also affects wireline consumers in California, the South, and the Midwest, and opens the door for future mergers that could affect consumers all over the country.

The merger will result in at least three harmful effects on competition in phone markets:

· First, wireless customers throughout the country could experience increasing prices and decreasing quality as a result of losing a major national competitor due the merger.

· Second, Cingular’s owners – SBC Communications and BellSouth – are the dominant local wireline phone carrier in California, the South, and the Midwest. The merger throws out the window any likelihood that Cingular will compete as an alternative to its parents’ own local wireline service.

· Third, the merger sets a dangerous precedent that makes it virtually impossible to block future mergers involving Verizon Wireless and the remaining wireless companies. By allowing Cingular to control up to 70 out of 189 megahertz of available spectrum in a market, the FCC is signaling that Verizon can bulk up in the same manner, leaving only enough spectrum for one potential competitor – even with current plans to auction off new spectrum.

"By approving this deal, federal regulators are saying goodbye to the price reductions and better service options consumers have grown to expect from cell phone companies,” said Gene Kimmelman, senior director for public policy and advocacy at Consumers Union.

“This merger is significant because this new Cingular wireless behemoth is actually owned by two of the dominant local phone companies in the country," Kimmelman added. "It just doesn't make sense to expect the local phone company to compete against itself with its wireless product. Rather, it likely will raise prices for both local and wireless service, because it can control the market."

Mark Cooper, director of research at the Consumer Federation of America, added “no matter how you cut it, this merger is anti-competitive. In major cities across the nation, such as Dallas, Orlando, San Francisco, Memphis, Indianapolis, and New Orleans, this merger will allow the dominant local phone company to control 40 percent or more of wireless customers, in markets where they also control 90 percent of residential wireline customers.”

Added Cooper: “This merger will have a devastating impact on consumers, who may have to pay more and may not receive the same level of service they currently enjoy. It also will gut the incentive for these companies to come out with new and innovative products and services.”

http://www.consumersunion.org/pub/core_telecom_and_utilities/001462.html

Greedy parasites.
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