Need advice on customer service problem...

He decided to change our cellular service recently because he can contact me more easily with another service when he travels.

So he goes to one of the store fronts, asks questions, gets everything together. I told him it was going to be more expensive than what we have, and he said okay. So he buys the new phones and prepares to transfer our existing numbers. Last night, his was working, but mine wasn't. He took my phone in today. He said the woman there screwed everything up so badly that it will take someone two days to undo the damage she did (she attached my phone number to someone else's account). My husband was totally disgusted. He said he feels like this shit only happens to him because he doesn't hear anyone else complaining about it.

I'm thinking about calling her and asking for some sort of credit, maybe waiving an activation fee or whatever. What do you think I should ask for?

been dealing with cellular for years having a business and personal and all different kinds of plans.

they are bad. say at least 80% they get something wrong. cant be all your husband. never have had a smooth dealing

i dont know what you can get, but always i have been able to get them to back down on a charge that was unwarranted, or thru their mess i refused to pay, and they have come thru. though that has extended the problems by weeks and even months at times. gotta watch phone companies more than any other industry. i have had long distance carriers just charge, no llines no calls, just flat out fake charges. amazing. those they never challenge me on

Chances are they will offer a little less than you ask for but if you start off asking for a little comp, you won't get anything. BTW- I am much like your husband in the way I get treated. Somebody always screws up when I show up to buy a service or product. Just let him know, he is not alone in his plight.

They're utterly unnecessary.

I consider it necessary, especially where his meds are concerned. But i'm glad you don't need one. Only my husband and my sons' school and his doctor (a specialist out of town) call me on the cell. None of my friends have the number, and I've had the phone for over three years.

Really.

they're both nice to have but you can live without either.

That's why I don't own a computer.

I'm just lucky it doesn't happen to me more than it does. Customer service SUCKS most of the time.

I think there are a bunch of activation fees that are supposed to be tacked on to our first bill. I'm going to request a credit for those.

is to write a letter that states the problem, who you have dealt with so far and a solution with a timeframe to implement said solution. You need to send it certified mail (around $3.00 at the post office) so that someone has to sign for it. Once the letter is received, you have a receipt proving that someone has had it in their possession. If the stated timeframe expires and nothing has been done, report them to the Better Business Bureau.

I used to work in CS and I'm telling ya we gave away more shit to people who were nice. Mean people got the minimum.

That said, I went turbo ballistic on UPS this week. They're batting .500 at my place. x(

It's a matter of programming. Contact the national business number and call directly. Get the name of the rep, get your phone back and have her port your number correctly, adjust the billing correctly and get on with it. Because your information was attached to a strangers bill, I would be worried about that person having private information about you. Ensure that nothing on the bill will show up about you other than the phone number, have them flag your account if for any reason someone called and posed as you. PROTECT yourself. Who's the provider anyway? Sounds like a Verizon deal to me...they just plain suck.

give a flying CRAP who's lives they're screwing up. My friend has spent more than 50 HOURS dealing with a screw up by AT&T on forwarding her BUSINESS line to another location. It's been almost 2 YEARS and her line STILL rings 2.5 miles away at another business that has no relationship to hers.

And trust me, she's talked to everyone short of GOD to get this fixed.

forwarding and transfers.

mistakens happen, sorry this happened to you (I don't work for a phone co.).

At my place of work the reps are authorized to use their judgment to give credits - but I'm guessing there is a limit to the amount of credit they can give.

Be reasonable, ask for what you deserve. You really shouldn't need to write a letter to get it. If you're not getting the satisfaction you want, escalate the call to the supervisor.

Also keep in mind that the rep you get when you ask for the credit is not likely to be the one who screwed it up so even if you're po'd please don't take it out on the person who answers the phone (unless they're nasty and not helping you).

By the way, customer service sucks - not just for the customer. Even though I remain pleasant to even angry customer - it is a demoralizing job (for me).