a rant about "service" people

not specifically aimed at the people who do the actual work -- just at the companies they work for

so we needed a new kitchen stove - has to be propane and what it called "apartment size"

after a few weeks of running around - we find one, but the store won't do the installation because it's propane and needs to have an adapter/conversion kit -- we were told that we would have to have our propane dealer/service center do it (meanwhile when we uncrated the stove there was NO conversion kit, so I started looking through the manual and come to find out the conversion "kit" is already installed and to switch from reg. gas to propane only requires flipping a couple switches.....grrrrrrrrrr)

we buy the stove and bring it home, contact our propane dealer and arrange for them to install the stove on Thursday (yesterday). They couldn't come first thing in the morning, but gave us a "window" of after 12noon... They even called Wednesday night to confirm that "window"

my partner arranges to take a 1/2 day off from work to be home for the service people. She gets home around quarter to 12 -- the answering machine is blinking -- the message is from the propane service -- THEY WERE AT THE HOUSE AT 9:00 am that morning....

my partner calls the propane service and reams them a new "one" -- they said they would send someone "RIGHT OVER - so sorry - girl wrote it down wrong...mumble mumble"

well, I guess they are on a different time and space continuum -- "right over" turned out to be 4pm....

the propane service we originally used was bought out by this new one -- and since the buy-out we've had nothing but trouble with them -- two weeks ago they filled our propane tank and gave us a bill for someone else -- several phone calls have not cleared up that problem although we have been assured that they will send us the correct bill

we are now looking at other propane services and will be switching companies....

It's as if nobody cares. Certainly, no one will take ownership of the problem and do something. It doesn't matter if what you dealing with is high end, low end, or middle of the road; hi-tech or lo-tech. Even getting the correct order at the fast food window is difficult.

It seems that few take pride in their work.
I was raised to do any job well, no matter how small. It's sad that people feel their work is so insignificant that there is no point in being competent.

Good a.m.! Hope things get straightened out quickly with your situation.

If the window is 9 to 12, they won't show until at least 2. If the window is 12 to 5, you're looking at the next day before anyone shows. If you wait five hours and then run to the store for 10 minutes, there will be a note on your door when you get back saying they were there.