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So, my wife had a funny freeper customer service story....

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Pale Blue Dot Donating Member (1000+ posts) Send PM | Profile | Ignore Mon Jul-21-03 09:37 PM
Original message
So, my wife had a funny freeper customer service story....
My wife works in a major city at one of the bigger hotel chains. She ends up handling a lot of the complaints that came in. Today she got the funniest one I have ever heard. It seems that a woman was staying in the room with her 12-year-old daughter. Like all hotels, a selction of magazines are available in the room, including the one that shares its name with the city, i.e. "New York Magazine". The woman let her daughter read that one because, since it had hot dogs on the cover, she figured it must be an "All-American" kind of magazines.

This particular issue, however, had an article about masterbation. This is where the complaint comes in: the woman had shielded her daughter from this particular topic all her life, to the point of keeping her out of health class to avoid it, and now, thanks to the hotel (or so she said), the cat was out of the bag, so to speak.

She demanded to know what the hotel was going to do about it and wants a written action plan by the end of the week.

I swear I am not making this up.
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mkregel Donating Member (1000+ posts) Send PM | Profile | Ignore Mon Jul-21-03 09:40 PM
Response to Original message
1. Tell her that her daughter, thanks to the reading selection
can now avoid prostate cancer
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RememberJohn Donating Member (1000+ posts) Send PM | Profile | Ignore Mon Jul-21-03 09:41 PM
Response to Reply #1
3. What do you expect from a magazine with hot dogs on the cover!
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Pale Blue Dot Donating Member (1000+ posts) Send PM | Profile | Ignore Mon Jul-21-03 09:41 PM
Response to Reply #1
5. LOL
She is 10x less likely to get it now then she was before!
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oustemnow Donating Member (1000+ posts) Send PM | Profile | Ignore Mon Jul-21-03 10:13 PM
Response to Reply #1
15. Tell her to go fuck herself
Hey, she can't knock it till she's tried it, can she?
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punpirate Donating Member (1000+ posts) Send PM | Profile | Ignore Mon Jul-21-03 09:40 PM
Response to Original message
2. "Action plan?"
How about: "First, you slide your hand under the waistband of your panties, while dreaming about...."
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Pale Blue Dot Donating Member (1000+ posts) Send PM | Profile | Ignore Mon Jul-21-03 09:43 PM
Response to Reply #2
6. Oh, that's a good one, Punpirate!
Edited on Mon Jul-21-03 09:43 PM by Finnfan
I think I'll print this out and share it with my wife. :-)
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Ellen Forradalom Donating Member (1000+ posts) Send PM | Profile | Ignore Tue Jul-22-03 09:50 AM
Response to Reply #2
33. Hahahahahha
now there's a plan I can back
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Az Donating Member (1000+ posts) Send PM | Profile | Ignore Mon Jul-21-03 09:41 PM
Response to Original message
4. Well the only plan of action that makes sense is
Enroll her in a sex ed course.... or a labotomy.
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Gman Donating Member (1000+ posts) Send PM | Profile | Ignore Mon Jul-21-03 09:43 PM
Response to Original message
7. "The cat's out of the bag!" LOL!
Edited on Mon Jul-21-03 09:45 PM by Gman
The mother would faint if she knew everything her 12 yr old daughter knows. Take that from the father of a 12 year old girl! This daughter will rebel against her mother very soon now.

--on edit--
... and the mother will blame the hotel.
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Az Donating Member (1000+ posts) Send PM | Profile | Ignore Mon Jul-21-03 09:44 PM
Response to Reply #7
8. I am thinking
this kid is homeschooled. Probably hasn't been allowed out of sight of the parent in her lifetime.
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MaraJade Donating Member (1000+ posts) Send PM | Profile | Ignore Mon Jul-21-03 10:24 PM
Response to Reply #8
17. Yup--thasit!
If I were hotel management, I would get a local physician to come in
(cost would probably be equal to a home visit -- about $150--) and
meet the woman to discuss. Hotel management is not in a position to
produce any sort of action plan because this is nothing but a medical
issue.

Ideally, a Pediatrician. Masturbation is harmless and has nothing
to do with future sexuality or marriage. Hopefully, after talking
with a doctor, that should be the end of it.

It is clear that this woman is a nut of some kind. The hotel has
absolutely no liability in this, since we have freedom of speech laws
in this country and magazines can print whatever they like as long as
whatever they print is truthful.

This is one of the chief problems with homeschooling. These type of
parents tell their children lies and expect the rest of the world to
reinforce those lies.

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mitchum Donating Member (1000+ posts) Send PM | Profile | Ignore Mon Jul-21-03 09:45 PM
Response to Original message
9. Buy her daughter a vibrator?
She must be curious now...
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wtmusic Donating Member (1000+ posts) Send PM | Profile | Ignore Mon Jul-21-03 09:46 PM
Response to Original message
10. It's a dirty, dirty habit
and hot dogs, pickles, anything of that general shape should be avoided
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Demobrat Donating Member (1000+ posts) Send PM | Profile | Ignore Mon Jul-21-03 09:47 PM
Response to Original message
11. It's obvious that mother was negligent.
She's the one who failed to protect her daughter by neglecting to read the magazine first. If she can't be bothered to read every magazine, book and newspaper and preview every TV show and movie her daughter sees, she just doesn't deserve to have a daughter, that's all. I think the girl should be taken away from the mother and given to people better equipped to care for her. The mother is obviously unfit.
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Yavin4 Donating Member (1000+ posts) Send PM | Profile | Ignore Mon Jul-21-03 09:48 PM
Response to Original message
12. I Know That Daughter
I believe her name is Carrie if I'm not mistaken.
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MountainLaurel Donating Member (1000+ posts) Send PM | Profile | Ignore Tue Jul-22-03 08:40 AM
Response to Reply #12
31. Did he touch your dirty pillows?
What's scary is that I've known some people like Carrie's mother: completely whacked out religious folk.
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Melsky Donating Member (1000+ posts) Send PM | Profile | Ignore Mon Jul-21-03 09:52 PM
Response to Original message
13. Thanks for a great laugh
I just read it out loud to my husband snd we were both cracking up. He wants to know if the hot dogs on the cover had hair on them.
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Pale Blue Dot Donating Member (1000+ posts) Send PM | Profile | Ignore Mon Jul-21-03 09:55 PM
Response to Reply #13
14. No, I believe the hot dogs were...
shaved?
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roguevalley Donating Member (1000+ posts) Send PM | Profile | Ignore Mon Jul-21-03 10:24 PM
Response to Original message
16.  BWAHAHAHAA!
Tell her you can't go blind, it lowers prostate risk
and it might make her a human being. Tell your wife
if she writes that she's just letting herself open for
big trouble. Tell the broad to go fuck herself. :0)
You are private property. Not public.

RV, trying to be helpful.
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CO Liberal Donating Member (1000+ posts) Send PM | Profile | Ignore Mon Jul-21-03 11:48 PM
Response to Reply #16
22. Can She Do It Until She Needs Glasses?
:-)
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Bake Donating Member (1000+ posts) Send PM | Profile | Ignore Mon Jul-21-03 10:43 PM
Response to Original message
18. My guess is the daughter already knew about it ...
Bet Mom hasn't been letting her ride horses either.

Bake
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Samuraimad Donating Member (400 posts) Send PM | Profile | Ignore Mon Jul-21-03 10:59 PM
Response to Original message
19. And remeber,
when you touch yourself, the saints cry.
lol...too funny
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Gman Donating Member (1000+ posts) Send PM | Profile | Ignore Tue Jul-22-03 12:51 AM
Response to Reply #19
23. You went to a Catholic school with nuns too?
Sounds just like something they would say. (bad memories!)
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Skittles Donating Member (1000+ posts) Send PM | Profile | Ignore Mon Jul-21-03 11:25 PM
Response to Original message
20. the action plan should include
advice on sending that woman to a shrink. She has serious issues and clearly is not ready to handle a soon-to-be teenage daughter.
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philosophie_en_rose Donating Member (1000+ posts) Send PM | Profile | Ignore Mon Jul-21-03 11:44 PM
Response to Original message
21. A serious reply.
Remind the woman that it is her job to monitor her child's reading and that she should have taken the responsibility to read the article ahead of time, if she really cared that much. Explain that the hotel offers magazines and television, with the understanding that adults can control their own behavior and monitor their own child's activities. The hotel must have thousands of people move through each year and it is impossible to predict what will offend any particular person. It is not the hotel's responsibility to come up with an "action plan." It's hers.
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SOteric Donating Member (1000+ posts) Send PM | Profile | Ignore Tue Jul-22-03 12:56 AM
Response to Reply #21
24. Bravo, Rose! Good Customer Service and
a most appropriate smackdown for the Freeper-type willing to abdicate the responsibility for her bizarre form of parenting to the reading selection in a public lobby.
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Robb Donating Member (1000+ posts) Send PM | Profile | Ignore Tue Jul-22-03 08:34 AM
Response to Reply #21
30. Dead on.
And I would also make sure she is told "If you decide not to stay with us again, we will of course miss your business."

This is customer service-speak for "you can take your money elsewhere" and "the matter is closed." :)
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anti_shrub Donating Member (1000+ posts) Send PM | Profile | Ignore Tue Jul-22-03 01:55 AM
Response to Original message
25. How telling is it that freeps are used to getting their way?
If this lady's demanding a written action plan, then in her mind the debate was over (if she even thought there was one). Instead of two people with differing opinions trying to work toward a compromise to solve a problem, she already decided the only acceptable resolution was for the other party to completely kowtow to her viewpoint, in writing no less. Its as if she didn't even stop to consider that there are people in the world who don't share her God fearin' views on such potent evils as self-diddling.

Kind of explains how the current Administration got in the mess its in, doesn't it?
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REP Donating Member (1000+ posts) Send PM | Profile | Ignore Tue Jul-22-03 04:48 AM
Response to Reply #25
29. Not Just Freepers
There's a certain entitlement mentality that strikes many people once they have given birth, and suddenly everyone else one earth is responsible for their litttle precious. Everyone, that is, except for the parents themselves. :puke:
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AlGore-08.com Donating Member (1000+ posts) Send PM | Profile | Ignore Tue Jul-22-03 02:17 AM
Response to Original message
26. I'll have to try that on the next hotel that has cable with Faux News
"I've kept my daughter safe from GOP propoganda for twelve years, and now, thanks to your hotel, she's been exposed to The O'Reilly Factor! That was six hours ago and she's still gagging! I want MAJOR financial compensation and I want it now!!"

:evilgrin:
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Elidor Donating Member (1000+ posts) Send PM | Profile | Ignore Tue Jul-22-03 02:58 AM
Response to Original message
27. You'd better have her explain to her daughter
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LiberalLibra Donating Member (1000+ posts) Send PM | Profile | Ignore Tue Jul-22-03 03:10 AM
Response to Original message
28. Tell the woman that it is a safe bet the daughter knew about.....
....masterbation as well as a few things the mother still has no idea her daughter is up to date on. So at 12 years old the mother should be planning a "birds and the bees" conversation, complete with a question and answer session.
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northzax Donating Member (1000+ posts) Send PM | Profile | Ignore Tue Jul-22-03 08:48 AM
Response to Original message
32. action plan?
I got your action plan right here:

"Madam, if you reading material is unnaceptable to you, please notify us, in writing, one week before your next stay. We will be happy to remove all material from your room."

oh, and by the way you crazy bitch. it's people like you who give religous whackos a bad name.
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