HELP PLEASE! A friend of mine hurriedly has to write a

job application - in English, which neither she nor I speak all too well.

Please:
"trouble shooting and problem analysis ON?! Windows PCs and printer ?? What would be correct?

I'll post other questions here as her translation goes aon.

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Remember Fallujah

Bush to The Hague!

I think the answer is yes.

although it may be better to have an english major come along and help your friend.

"On" is acceptable, though you should pluralize printer (Windows PCs and printers).

I'm a bit bothered by the "trouble shooting and problem analysis" part of the statement. It is probably okay though.

On edit: "Of" is probably a better choice (instead of "on".)

in case she has more questions (she probably will)

Are there any grave - or small - errors?

" First level support

Trouble shooting with problem analysis on Microsoft Windows PCs and printers

Providing first level technical support via telephone, remote control, email or face to face

Initiation and follow up of escalations

Coordination of external service providers

Documentation of conducted activities into the trouble-ticket-system



Installations and update service

Installation of standard applications and updates

Installation of customer specific software

Establish network connection for PCs and printers

Saving legacy data and installation of new PCs

Changing of tape backups and controlling the execution with log files

Monitoring of servers and uninterrupted power supply units



Asset and user management

Registration and administration of assets and users in a database



Reporting

Generating and administrating a customer specific reporting for assets, users, tickets and costs
"