Netflix subscribers!Have you experienced a drastic slowdown in

Greyhound

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Tue Nov-08-05 07:10 PM
Original message

Netflix subscribers!Have you experienced a drastic slowdown in

turnaround times for your movies? I am averaging over a week (8 days) now in the Phoenix area, and I'm really pissed about it! Their customer service doesn't even answer my e-mails (other than the auto reply we got your message). Please help.

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Greyhound

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Tue Nov-08-05 08:10 PM
Response to Original message

1. Self kick I really want to know. n/t

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China_cat

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Tue Nov-08-05 08:13 PM
Response to Original message

2. Sorry, but I only had a problem

a couple months ago when the nearest shipping facility was changing over their tracking methods. It slowed down for 2-3 weeks and then got back on track and hasn't missed a beat since.

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Starbucks Anarchist

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Tue Nov-08-05 08:14 PM
Response to Original message

3. My DVDs get here within 2-3 days.

But I'm in Los Angeles, which might have something to do with it.

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LisaLynne

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Tue Nov-08-05 08:24 PM
Response to Original message

4. Nope, haven't seen any slow down.

In fact, they have some agreement with my post office and they'll acknowledge that they've received my movies the day after I've sent them back and ship out my next movie that day! I usually get it a day or two after that. So, three days, tops.

I've really been impressed with them about that. Sorry you're seeing slowness! I love getting those red envelopes in the mail!

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Greyhound

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Tue Nov-08-05 08:25 PM
Response to Reply #4

6. may I ask where? n/t

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LisaLynne

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Tue Nov-08-05 08:32 PM
Response to Reply #6

7. Northern Indiana.

The South Bend (read: Notre Dame) area.

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Greyhound

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Tue Nov-08-05 08:25 PM
Response to Original message

5. Thanx, this is exactly what I'm looking for

BTW I just read in GD that the CEO is giving large to the re:puke:s.
I think it is just here that has slowed down, but this tidbit o'knowledge will probably end my association with them anyway.

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LisaLynne

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Tue Nov-08-05 08:33 PM
Response to Reply #5

8. Are you serious?

Or series. :) Anyway, I think that bit o' info just ruined my night!

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Greyhound

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Tue Nov-08-05 09:07 PM
Response to Reply #8

11. Yes, I saw this thread...

http://www.democraticunderground.com/discuss/duboard.php?az=view_all&address=104x5302653
I'd heard they were blue too.

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LostinVA

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Tue Nov-08-05 08:43 PM
Response to Reply #5

9. huh.... I'd read on here before that they are 100% blue

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obxhead

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Tue Nov-08-05 08:46 PM
Response to Original message

10. Blockbuster has a similar deal here

and since they are on the way home anyway I just stop in. No mail or delays. I get what I want when I walk in and pick it up off the shelf myself.

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sakabatou

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Tue Nov-08-05 09:38 PM
Response to Original message

12. 3 days max if it's not a weekend

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Merrick

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Tue Nov-08-05 09:59 PM
Response to Original message

13. Nope. Same 2-3 day turn around as usual

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Greyhound

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Tue Nov-08-05 10:30 PM
Response to Original message

14. Anybody in Arizona? n/t

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LaraMN

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Tue Nov-08-05 10:31 PM
Response to Original message

15. No- it actually got quicker here, recently. 2-3 days. n/t

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bridgit

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Tue Nov-08-05 10:37 PM
Response to Original message

16. nope, their warehouse is like within 5mils of here...

:shrug:

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Chan790

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Tue Nov-08-05 11:04 PM
Response to Original message

17. I saw somewhere

that they reserve the right to slow down how soon they'll send out your movies if you "cycle" (receive, return, receive a new one) too many in a month (like more than 12) and it's not economically worthwhile to keep you happy. They claim it's a procedure to combat DVD copying piracy, but that's a load of BS.

Also, it's a known fact that the less movies you "cycle" through in a month at a higher price point they higher the priority you receive in the distribution chain.

I'll see if I can dig up the link.

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Greyhound

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Wed Nov-09-05 11:37 AM
Response to Reply #17

18. That would be most helpfull. I'll look at that too 'cause they're

pissing me off! I want to see the rest of Farscape!

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July

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Wed Nov-09-05 12:07 PM
Response to Reply #17

23. My husband hasn't had any slowdown, and he watches several movies a month.

I don't know if he gets past 12, though.

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Nicholas D Wolfwood

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Wed Nov-09-05 11:39 AM
Response to Original message

19. Actually, I feel like it's gotten better recently.

Next day turn around lately.

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Bridget Burke

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Wed Nov-09-05 11:49 AM
Response to Original message

20. No, not at all.

I usually receive mine 2 or 3 days after dropping them in the mail. Hurricane Rita slowed things down a bit--not much bad weather, but a lot of people left town.

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RebelOne

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Wed Nov-09-05 11:53 AM
Response to Original message

21. Nope, no problem here in Georgia. Two-day turnaround.

Could be because there is a distribution center close by.

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indigo32

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Wed Nov-09-05 11:58 AM
Response to Original message

22. Absolutely no problem

with turnaround. They check my DVDs in the day after they hit the mail box and send me a new one that day. I get it the following day.

I'm going to research this Red/Blue issue though. I didn't used to pay attention to such things, but that changed a few years ago. I left a bank account I'd had for 14 years, among other things.

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GalleryGod

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Wed Nov-09-05 02:09 PM
Response to Original message

24. Sorry, No! 2 Days Max,here, in Philly area.

We have never had a problem with them.

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