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I work for a major credit card company and unfortunately I do once in a while do get calls from people who have had their card number used, counterfeited, stolen or otherwise used without their authority.
The worst scenario I have to deal with is when it's a family related problem, e.g. son steals and uses a father's credit card - we advise the father that yes, we can remove the charges as fraud but then we may well go ahead and prosecute his son.
In most cases, we suspend the charges there and then, in a few days they get credited, new cards are sent out (overnight if needs be or arrange for pick up at a local office). Often a letter gets sent out just stating the charges have been taken care of and removed (and if they turn out to be valid we'll write back and support the validity of the charges). In some cases, yes an affidavit would be sent and would need to be returned.
I've also had my credit card with some fraud charges on it (not the company I work for). They'll send a new card, and an affidavit I have to sign to state the charges are not mine.
The one thing I hate with the credit card companies I do business with (not the one I work for) is that if your card needs to be voided out lost/stolen for any reason they will create a new credit report entry. I don't like that one bit. Fortunately the card company I work for doesn't do this. Come to think of it the cc's I do business with also put my credit card number on the credit report too - something I view as a potential security risk. (the cc company I work for doesn't do this, they use a scrambled number instead on the credit report. This however causes a whole lot of other problems when mortgage companies are trying to do a rapid rescore. So I guess you can't win 'em all.)
Mark.
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