I just made the mistake of going to Best Buy today. Long Rant.

My kids had gift certificates and a thing or two to exchange. So what the hell. Jump in the care and we'll go.
What a mistake.
Firstly, Best Buy is in the Parkway Plaza, El Cajon CA parking lot. It took me 30 minutes just to get near Best Buy. Then trying to find a parking spot NEAR the place took another 20 minutes. It makes me wonder how some of these people got their license. They were either too indecisive or total assholes, cutting people off. Then you find a spot where someone is getting in their car to leave. They know that you are waiting for the spot so they TAKE THEIR FUCKING TIME! Sit in the car, look in their purse, check themselves out in the mirror, sit and look around for a while, then take out the damn cellphone and start yapping, while I'm waiting with 8 cars behind me. Then the backing out adventure begins. While the cell phone is still stuck to their ear! Back out two feet, stop and look, yapping all along, only to back out at a snails pace. Then they stop once out of the space, and for the life of me, I dont know what hey are doing but the car isn't moving. Just gesticulation from the damn cell phone conversation. UGHHH!
Okay, now we got the spot and saw a line going out the door. Yes, it was the return/exchange line. The guy at the door said that the wait would be at least an hour from where I was. Fuck that! So now I'm looking for ethernet cable. The 50 ft lengths were not on the rack. I asked at least six blue-shirted employees if they had more. Four of them ignored me totally. So then I said Fuck It again and stormed to the front of the checkout line in the computer section and yelled, "DO YOU HAVE ANY MORE 50 FT CABLE!". The checker whistled for another dude who said yes, but its in the back. "Could you get me a pack please" I said. He gets on the phone, then flags down another blue-shirted guy, who acted all annoyed because he had to walk "in the back", to get my cable. Okay, thats out of the way. Now I had to get a bag for my kids camcorder. All the bags were in a pile with no price tags or signs anywhere. I tried to ask a blue-shirted kid who didn't know anything about it, but tried to sell me Verizon Wireless internet. ARGHHH!!! I found the right size bag and went to the checkout. Of the 12 registers, only five were open. We waited in a roped off, snaking line for another 20 minutes. So I get to the checkout, directed by this little nazi chick who was having the time of her life, exercising her authority, directing the patrons in line. Now I'm being rung up and the camcorder bag comes up. No tags or UPC. She tells me to go back and find one with a tag. I told her that they DONT HAVE TAGS on them. She says "They have to have tags on them sir". I told her to check herself. So now she's flagging down another blue-shirted worker who just shook her head and walked away. The checker had to leave the register and walk to the bag section herself. Five minutes later she returns saying "there are no tags on the bags". NO FUCKING SHIT! She gets on the phone and some manager-looking dude comes running over. She explains that there are no tags, which he refuses to believe. I then said that there are no damn tags on them! Believe me and her! So he then get on a phone, and three minutes later comes up with a price. So I'm steaming now. She rings me up and as I'm about to take my receipt, she asks me if I want to subscribe to Verizon Wireless. "NO,NO! I JUST WANT TO GET THE HELL OUT OF THIS PLACE"!
Then she calmly said "Sir, you dont have to get short with me".
I took a deep breath and walked out.
Lesson: NEVER, NEVER go to Best Buy the day after Xmas.

replying as the thread's over :D

:rofl:

1. She's dense.
2. She doesn't believe you.
3. She has no clue (unless it's no care) when you rightfully respond to her the way you had.

I hope you have her name.

I'd write to management. See if corporate HQ will send the little witch to civility class.

(I am in customer service and I'd be sacked in a heartbeat if I was that arrogant and impudent.)

:hug:

First, you had expectations of the day after Christmas being an easy go at a big box store?

Second, you backed up traffic in the lot for a "close spot" and got pissed because someone leaving their spot didn't fall all over themselves to vacate said spot. Do I have that right? Curious, because I hate that shit. If someone isn't ready to back out, then take your ass to another spot and burn a few calories walking the extra distance.

Third, you got pissed because the item you wanted wasn't on the shelf...again, on the day after Christmas? That's like fuming because all the $300 laptops are sold out at 9am on the day after Thanksgiving.

Then, again, fuming at the blue shirts who are probably so over-fucking-whelmed by shoppers (like you, fuming at them for things that might not be in their control) you espouse the "nazi" authority of the "chick" directing traffic. Right. What she should have done, is let you shopper folk act as the cattle you were, without direction, and wait for the rioting to start.

Fact is, once you started cursing with the "get the hell out of this place" the girl exercised patience with you, which is something she was likely VERY short on.

Matter of fact, you owe her an apology.

I'm SO fucking happy I'm not in retail/sales. I have no faith in my species to be remotely understanding on any grand scale. That's pathetic.

And as far as "If someone isn't ready to back out, then take your ass to another spot and burn a few calories walking the extra distance.", goes, well I say Shit or get off the pot. Thats rude. Just like the checker that you are defending. There were no far out spots. I waited a long time to get in position to get that one and the driver could have used a degree of consideration, knowing the parking situation. I quite often take a far away spot because I do need the exercise, and dont mind burning a few calories. In fact I'm a bit offended by your assertion that I'm too fucking lazy to walk a bit. You know nothing about me.
And the "nazi" chick, well you had to be there to see how she was conducting herself. She was rude, showed no respect to the patrons, and was really enjoying herself bossing people around or ignoring them.
And the blue shirts...well they should know what they are doing and try to help people instead of pushing a wirelss subscription when people are just asking questions.

So you'd just fall in line and not be angry about shitty service and rude treatment?
Gimme a break!

I'd not go to Best Buy the day after Christmas.

I expect every single thing you stated to happen, and that's why. I'd sooner avoid the frustration.

I'm sure you got a sworn affidavit stating that the "nazi" chick was enjoying herself, proving your point. Maybe she's just good at chaos management.

I don't fall in line, but I know damn good and well what to expect when I somewhere at certain times of the year.

Sorry you were so offended.

WTF do you think the clerks do all day-most likely take care of people just as rude and obnoxious as you are, that's what. She treated you rudely-she is making near minimal wage, and for that stupid money, she has to stand on her feet for 8 hours, listening to obnoxious morons all day long.

:applause:

Fuckers totally screwed me on an extended warranty on a computer about a year ago.

No more Beast Buy, no more "Dude, you're gettin' a Hell!"

:grr:

It's Best Buy. The stock is always low and they're always understaffed. That's thier business model (trust me, I had the misfortune of working for them a few years back.) The kids in the polo shirts don't get paid enough to show up on a day like today, let alone deal with attitude. For some reason (generally desparation) they do and customers and management alike treat them like shit. The liberal thing to do would be to treat the wage slaves kindly and to try to improve thier day a bit, rather than sniping at them for things beyond thier control.

If you can't be patient and reasonably polite when dealing with lines and crowds, next year you should stay home with your leftovers and a few rental movies and let the returns wait a few days.

PS Unless you're disabled or heavily burdened, it's usually faster to park farther out in the lot and walk.

you had such a shitty experience.
I work in retail and I would never be so snotty so someone. Basic politeness is the rule:) (We do make fun of the really awful ones after they leave, but never to their faces). I guess that is wrong, but it keeps us sane.

I did almost tell off one woman, because she referred to my manager (a black guy in his late 20s-30s) as a "boy". That just made me extremely pissed off, so I said "That GENTLEMAN will be back in a moment, MA'AM"
Yuck. (Not comparing you to her at all)!

and expected a WONDERFUL experience??? :eyes:

And it was the worst I've had in a long time.

My mother bought a printer/scanner, which unfortunately did not come with a USB cable. So we had to go to BB and get one there. All the mom-and-pop shops in her town of 70,000 were closed for the holiday today.

Needless to say, the only ones they had were the "gold-plated" Geek Squad brand, for $37 each. :wtf: Let's just say I'm thankful I live in a city of 3 million people, so I'm not dependent on the big box retailers.

I myself won't even get near another big retailer until after new years. I hate crowds to begin with, and the stress of all those people would send me right over the edge.

a few months ago, and only could find the gold plated ones. You know, if I was in the market for gangsta teeth, gold plated would be spiffy, but I just wanted a cheap USB cable. I ended up just buying one online for a couple of dollars, rather than 30 bucks.

I have to say, though, I don't pull out of parking spots any faster or slower than usual based on if other people are waiting. If people want to wait for my spot, that's fine, but I don't feel obligated to race to jam my things willy nilly in my car instead of putting them just so so they don't roll around. And I'm not a cell phone chatter, but if I did have to make a call, I'd probably prefer to make it in the parking lot while I was in a more private spot than the store, and not driving, rather than while I'm supposed to be watching the road. If you think about it, you'd probably rather people at least do their dialing while they're still parked, no?

$37 for a fancy USB cable when that gold plating doesn't do jack, it's on the outside shield conductor and is just a large ground. You can get perfectly-good USB cables from cyberguys.com for $3 a pop.

Audio cables are a big ripoff as well...ungodly prices for stereo interconnects when "golden-ears" have failed to discern any audible differences between interconnects and speaker wire in scientifically-rigourous double-blind tests (which many audiophiles shun as such scientifically-sound methods slay many of their sacred cows and shibboleths.) Monster is one of the worst, they indoctrinate the BB salesdrones with pseudoscience. It's really consumer fraud, but they get away with it. I won't even get into some of the wierder insanity of high-end audiophiles, who shell out $200 for a wall socket and $1500 for an AC power cord. One born every minute...

Todd in Beerbratistan

Life's too short to spend it standing in line and wrestling with bargain-hunters. Have a beer, hon...You earned it! :beer:

would be the day after Xmas. You are a glutton for punishment.

The day that I went, some parent thought it was cute to let their 3 yr old use the karioke machine...that was plugged in and working. Nothing like the screaming "singing" of a toddler when you are already stressed out by the crowds.
A worker approached me and asked "can I help you with anything"..."Yeah, PLEASE shut that kid up", I tell him. He says: "We're trying".
How hard is it? Walk up to her/the machine and pull the frigging plug.
Guess her parents were just glad to have her occupied while they shopped but there were a few hundred of us stressed people ready to pounce on her...

then don't say anything at all situations.

However, in the nit-picking realm, there are few things that I hate more than cars(not the owners, just the cars)that sit and wait for another car to leave a parking space. It always forces me to curse.

That is all.

If you're getting internet cable, chances are you already have a subscription to an internet service.

Why do they do that shit for? It really bugs the crap out of me.

day after Christmas.

No offense, but WTF did you expect?? You couldn't wait a few days?

Normally I wouldnt but the kids were antsy about redeeming their gift certs and we were just hanging around the house, and my kid needed ethernet cable to run his new computer......
Still...

Paragraph breaks

:spray:

:rofl:

A few points:

(1) There are no parking spaces. Yes there are. You just have to walk. Deal with it. Its a busy shopping day.

(2) The people leaving there spaces are taking their time. See above. Its their space. Maybe they aren't leaving just yet. They don't have to give it up to you. So many times I have been sworn at by some jerkoff who wants my space, just because I walked to my car to put something in it or get something out then left and walked back to the store. Sorry, but the people in those spaces don't owe you a damn thing. The people I get pissed at are the ones who tie up traffic waiting for that space.

(3) The return line is long, and slow. No shit. Its the day after Christmaa. What did you expect?

(4) Their inventory isn't all out front, and is low. No shit. Its the day after Christmas. They associates there have to help customers and restock when they can. Its not easy.

(5) The associate is annoyed that he has to get some more cable "from the back". Now, I don't know what some people envision, but "the back" isn't just some magical second store where items are clearly labled on shelves. Its usually a very full area with a cold cement floor, filled with unlabled or poorly labled boxes stacked on top of one another and on pallets sometimes six feet high. And that's if the product has even arrived on a truck yet. Sometimes things go out of stock. They are a store. They sell things.

(6) The kid didn't know anything about the price of the bags. How could he? You said yourself that they were unmarked and had no tags. Why would he know each price for each bag? Maybe he could have done more to help you, but that doesnt' mean he should just know the prices.

(7) The kid tried to sell you additional services. He is required to. Its called an add-on. Best Buy, especially, is really big about those. He can get fired if he doesn't offer it to every single customer.

(8) The cashier didn't know the price of the bag. Well, see above. How would she. You bring an item without any kind of labeling to the register and you are suprised when you have to wait? Yeah, they will have to look it up for you, and that's really the only way you will find out, but don't be suprised when it takes a few minutes.

(9) The cashier had to call a manager before making any major decisions on their own. Of course. That's how it works. Any decisions, including setting a price for something, have to go through a manager. The associate can't make the decision on their own. They are usually kids making $7 an hour. They aren't allowed to make decisions like that. She could lose her job if she doesn't follow the process of escalation.

(10) The cashier tried to sell you an additional product. Again, its called an add-on, and Best Buy requires them to do so with every customer, no matter the situation. The cashier can get fired if they do not offer it to each and every person they interact with.

(11) You are never going to Best Buy on the day after Christmas again.

Well, duh. Good idea.

in front of Kid'R'Us or Office Max. Even at its longest, it's less than half a mile.