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Word of mouth is far more damaging to a business than a call to the BBB around here; the BBB has essentially no teeth. A business can get a lot of negatives, but if no one ever calls them about it, the BBB has no way to get that information to the consumer.
And yes, I was utterly, royally pissed about it. Midas ended up getting my business, and they've treated me well. I know that part of the problem is that I am female, 5 feet tall, obviously liberal and Goth; I look like someone who only knows how to put gas in a car and sometimes drive it. I'm not, however; I re-built my first car from chassis up, except the major transmission work (those I don't mess with) and the dismounting and remounting of the engine (Even with a block, I needed more muscle than I have, so a couple of my guy friends and my dad did the remount work, but I did the valve job). I know cars, I just don't have the time to indulge myself getting greasy anymore. But I still LOOK like I can be taken, and there are several companies locally that are more than willing to do so. The local Midas is woman owned, and they get a lot of repeat business from women who have been scammed by other companies in the area.
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