Customer comment of the day

Got stuck working in the checkstand for part of the day and that's always where the best :wtf: comments come from. A lady came through my line and I rang up her purchases, thanked her and began on the next person. She stopped to look at her receipt then turned to me and said, belligerently, "Those mangos were supposed to be a dollar each!"

I politely took her receipt and checked it, then pointed out the relevant parts - "Yes, ma'am," I said, "Here it shows that it charged you 1.49 per mango but down here, it shows that .49 was taken off for each of them."

"Because you realized you made a mistake," she snapped.

"Nooo," I told her, "Because the computer takes it off automatically."


And some people think I'm overpaid. :eyes:

El Cajon blvd. in San Diego, and maybe she'll start shopping there instead. In that woman's defense, though, I admit I was thrown for a loop the first time I saw something I bought at a sale price being shown at the regular price on the ticket and then subtracted later on at the bottom of the ticket. It is frightening for the customer, unless you are used to it.

It's her rudeness that was the issue. :hi:

I would have blushed, thanked you, and apologized.
But then...I'm a Democrat.
;-)

asked you to explain it. Customers seem to think they can be rude to people who are serving them or waiting on them, and I believe that only alienates the other person and results in poor service in return.

You're a damn good cashier, skygazer. You corrected her receipt without even touching the register after she complained. :7


The scan at full price then list all the "savings" at the bottom of the receipt idea is one of the more customer-unfriendly ever in stores, but not quite as dumb as the efficiency geniuses who decided that when registers aren't set up to throw the change down a chute at the customers that the cashiers are supposed to pile the coins on top of the bills and receipt.

It really is. All this crap aimed at supposed "efficiency" just makes my job more difficult and the customers experience more frustrating. Customers now have to enter their own credit or debit card - something that many of them have problems with because there are so many different types of machines in use. Especially older customers or people with poor eyesight. So instead of me just swiping the card and managing the transaction, I end up walking people through the process that they have to do themselves. May as well just have self-checkout.

And we have far too few baggers so I wind up bagging everything which I don't mind but then either the customer has to load it back into their cart (once again a hassle for the elderly or disabled) or I have to walk around the register to do it for them (which I also don't mind but it holds up the line for the other customers).

I like to receive good customer service and I like to offer it. But streamlining makes that more and more difficult and it's downright embarassing for me sometimes.