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store yesterday. There is a new Sprint/Nextell store that opened in the Pasadena, CA area. I go to authorized Sprint stores to pay off my cell when I run out of minutes. Keep in mind not all Sprint dealers are authorized to take payments. I decided to go to this new store because it was closer to my apartment and they have parking as opposed to the other store in the heart of Pasadena.
Anyway, I walk in and there's a couple ahead of me being waited on by a clerk at the counter. Another clerk comes out from the back and asks me if I need help. I asked him if I could pay my bill at that store. He says "oh yeah" and takes me over to the second counter and asks what I wanted to pay on my bill. I gave him $140 and told him that I would like to pay $125.
He starts entering stuff on the computer and said it would take up to 4 hours for the payment to post. He then takes my cash, goes to the back to get me $15 in change. I asked him for a receipt and he starts to enter stuff again in the computer (like he's trying to print a receipt) and he said he's having problems with the printer and cannot print a receipt. He cranks out a blank sheet from the printer, rips it off and writes a payment "confirmation no." and the amount that I paid on this blank receipt. He said that if I had any questions about the payment, use this confirmation no. as a reference.
8 hours later, my payment has not posted. I called Sprint to see if the payment is pending. They said they have no record of the payment or the "confirmation number". I told the operator what happen, she checked the address of the store and said that that store DOES NOT take payments.
The dude that took my money IS a Sprint employee (he came from the back, had a sprint badge on and had access to the register). I plan to go back there this morning to resolve this. I'm trying to figure out the best solution to resolve this short of knocking his block off! Should I get the Police involved and have them resolve it before I walk in, or try to resolve this with Management first? I have a fucked-up receipt that the clerk gave me so how do I prove this transaction. They have security cameras in the store so I'm hoping that they have this transaction on film.
I'm SO ANGRY I cannot think straight. Shit- This was all the money I had to pay for this bill. If he in fact stoled my money, I want him arrested! You really don't expect to get robbed by an employee of a reputable, well-known establishment. Short-changed, maybe but THIS???!!!
:mad: :mad: :mad: :mad: :mad:
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