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Connonym Donating Member (1000+ posts) Send PM | Profile | Ignore Wed Feb-21-07 05:10 PM
Original message
Netflix SUCKS
There is no way to contact a live human being. I'm so goddamned pissed at them right now. Their customer service is nonexistent. They've got my money and I've got no fucking movies.
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Ptah Donating Member (1000+ posts) Send PM | Profile | Ignore Wed Feb-21-07 05:19 PM
Response to Original message
1. Try this number
http://www.netflix.com/MediaCenter?id=5379

Corporate Headquarters:
100 Winchester Circle, Los Gatos, CA 95032,
(408) 540-3700
, www.netflix.com
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Connonym Donating Member (1000+ posts) Send PM | Profile | Ignore Wed Feb-21-07 05:27 PM
Response to Reply #1
2. Thanks!
I'm on hold and supposedly will get to talk to an actual live human being! HOpefully they'll be able to fix this stupid problem. Thanks for your help Ptah :-)
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Starbucks Anarchist Donating Member (1000+ posts) Send PM | Profile | Ignore Wed Feb-21-07 05:29 PM
Response to Original message
3. Been having problems with them, too.
Sometimes, it takes a day or two extra for me to get my DVDs. I live in the biggest city in the country, yet the nearest shipping center is apparently in Afghanistan or somewhere.
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darkstar Donating Member (1000+ posts) Send PM | Profile | Ignore Wed Feb-21-07 05:37 PM
Response to Original message
4. Related note: How to let them know a disc won't play?
The cold did one in, it seems, as it arrived w/ hairline crack. What to do? Note w/ disc in packaging? Respond to the "we've received" email? Drill through their site to find a "report problems" form?

TIA :hi:
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huskerlaw Donating Member (1000+ posts) Send PM | Profile | Ignore Wed Feb-21-07 06:07 PM
Response to Reply #4
5. Go to "Your Account"
the link is at the upper right hand corner of every page.

Once in "Your Account", go down to the second box, labeled "Billing and Rental History".

Click on "Help With DVD Problem".

You will see a list of movies that you help out and a link that says "report problem"

:hi:
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darkstar Donating Member (1000+ posts) Send PM | Profile | Ignore Thu Feb-22-07 01:02 AM
Response to Reply #5
6. Thanks a bunch.
I woulda never found it on my own. Well, maybe in a year or two.

Thanks again!
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