We're dumping Comcast

over a week of daily problems with comcast cable, over 20 phone calls, a cable-guy at the house replacing the lines and two cable box replacements

On saturday, after yet another call to the "helpless" desk, and after speaking to a 'supervisor' we were told a technical specialist would be at our house on Monday to investigate and repair our problems.

Around noon time on Monday - we had received no phone call from anyone at comcast regarding the tech-specialist, nor was there any visit from a tech-specialist. We had a few errands to run, we call the helpless desk, they had no record of such a request being submitted although they did admit something of that nature was noted in our file, so we called local office and they also had no request and informed us that the technical specialists were regional workers and one would not be in our area for a couple weeks.

they did offer to send a regular cable guy around, we told them to forget it.

We stopped at a direct TV and a Dish network dealer, got information about both, had questions answered - and ordered DISH NETWORK. Should have it installed and up and running by the weekend if not sooner and then dumping Comcast.

that you have done that. I did that with Verizon and they became my best friend for months trying to resolve my issue. Oh, and I sent a letter to Sen. Nelson (worthless fuck that he is, he did respond and check into the situation--and that helped too.) I'm done fucking around with bad service. Let them explain to BBB why they suck so much.

and working on a complaint letter to Comcast

their prices go up and service goes down... when no "technical specialist" showed up, called, nor left a notice that they were there while we were out - that was the absolute last straw

for the same price we are paying comcast for 63 channels and the on-demand movies (with a crappy line-up of movies) - we can get 250 channels + local channels. The majority of the channels through dish network are ones we would watch as opposed to comcast's lineup where there are maybe 10 channels we watch with any regularity.

They were quick to come out and hook service, but be damned if you need service.

Thankfully a new Company moved in and we switched over. They are great in every way:)

When i told Comcast to come get their shit, the jerk on the other end said "You'll be back, trust me."

Two years later..... :)