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Fucking Best Buy. I could just hit someone.

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Sannum Donating Member (1000+ posts) Send PM | Profile | Ignore Sat Jan-12-08 01:44 AM
Original message
Fucking Best Buy. I could just hit someone.
I bought an item. I asked about their return policy. The gal checking me out said that it would work, and even if it did not I could return it with no problem. I get home, it doesn't work and they made a huge mistake. I call the store, and they now say that I can't return it at all. I am calling corporate tomorrow. This is ridiculous. The collective IQ of the people who "helped" me was below the average IQ of a south american tree frog.
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Danger Mouse Donating Member (1000+ posts) Send PM | Profile | Ignore Sat Jan-12-08 02:05 AM
Response to Original message
1. If it's defective you can do an even exchange with receipt.
fyi.
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Sannum Donating Member (1000+ posts) Send PM | Profile | Ignore Sat Jan-12-08 02:10 AM
Response to Reply #1
3. It isn't - at least that I know of
They gave me the wrong item to begin with, and insisted that it would work.
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Generic Brad Donating Member (1000+ posts) Send PM | Profile | Ignore Sat Jan-12-08 02:09 AM
Response to Original message
2. Hit me
Figuratively, of course. Yell at me. Abuse me. Berate me. Then when you are punched out and calm, call Best Buy. The first person to raise their voice loses the argument, even if they were right to begin with.
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orleans Donating Member (1000+ posts) Send PM | Profile | Ignore Sat Jan-12-08 04:05 AM
Response to Original message
4. go into the store and talk to the manager. if the manager gives you
shit get his/her name and then call corporate.

you show how pissed you are, how unreasonable you can't return it--i'm sure you'll get store credit or something. was it a dvd or software or something that could be copied? or was it a blender?
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Orsino Donating Member (1000+ posts) Send PM | Profile | Ignore Sat Jan-12-08 07:38 AM
Response to Original message
5. And always get the return policy in writing.
I'm a trusting person, but have had to learn to be otherwise when dealing with corporations and their "policies."
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Blue Diadem Donating Member (1000+ posts) Send PM | Profile | Ignore Sat Jan-12-08 08:07 AM
Response to Original message
6. We do all our research ahead of time
on anything we purchase. One thing I've learned is that not only is there limited training for sales associates, many will just BS their way through any sale.

Check out your state for laws regarding implied warranties.
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YellowRubberDuckie Donating Member (1000+ posts) Send PM | Profile | Ignore Sat Jan-12-08 08:54 AM
Response to Original message
7. What the hell did you buy?
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taterguy Donating Member (1000+ posts) Send PM | Profile | Ignore Sat Jan-12-08 09:01 AM
Response to Original message
8. The challenge will be finding the right person to hit
Any decision maker at Best Buy will be insulated from angry customers. The folks you actually deal with have no control over what you're mad about, they're just folks with a shitty job. Try to remember that.
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mikeytherat Donating Member (1000+ posts) Send PM | Profile | Ignore Sat Jan-12-08 09:01 AM
Response to Original message
9. Check the back of your BestBuy receipt - someone is lying.
This is right off the back of a BestBuy receipt I am holding in my hand:

30-day return period: Returns accepted from 30-days of purchase with following exceptions:

14-day return period for computers, monitors, digital cameras and radar detectors

Non-refundable items: Labor (from an installation), and consumable items such as phone cards and food and beverage.

mikey_the_rat
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MrCoffee Donating Member (1000+ posts) Send PM | Profile | Ignore Sat Jan-12-08 09:59 AM
Response to Reply #9
12. you just happened to have a Best Buy receipt lying around?
:rofl:


that just cracks me up.
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mikeytherat Donating Member (1000+ posts) Send PM | Profile | Ignore Sat Jan-12-08 01:01 PM
Response to Reply #12
14. Dude! It's in a basket of "X-mas gifts to be returned."
So, yeah, the receipt is sitting in my office, next to the computer.

mikey_the_rat
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DarkTirade Donating Member (1000+ posts) Send PM | Profile | Ignore Sat Jan-12-08 09:39 AM
Response to Original message
10. Hey now...
don't go insulting south american tree frogs.
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Maestro Donating Member (1000+ posts) Send PM | Profile | Ignore Sat Jan-12-08 09:43 AM
Response to Original message
11. I returned something to Best Buy
without any problems. It must be a local thing. Sorry to hear about your problem. I hope it gets resolved.
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Tripper11 Donating Member (1000+ posts) Send PM | Profile | Ignore Sat Jan-12-08 10:21 AM
Response to Original message
13. Seems like you got yerself an idiot there
I bought a webcam at bestbuy a few weeks ago, didn't like it and went with receipt in hand to exchange it...did it 3 times until I found what I wanted and worked for me.
The one person I asked about webcams, I mentioned to him about going through so many and he said, "It's fine, as long as it's within the time period alotted you can go through as many as you want until you find the one you want!"
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