When ordering something over the phone with a credit card....

TK421

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Thu Jun-04-09 02:16 PM
Original message

When ordering something over the phone with a credit card....

just remember: Visa account numbers start with a 4, Mastercard starts with a 5, Discover starts with a 6, and AMEX starts with 3...and we don't accept AMEX at my job!! :banghead:

I just got off the phone with someone who INSISTED we took AMEX at one time...and I've been here for eight years now and know for a fact that we never have...AND we need the type of card being processed since charges are broken down here at the end of the business day.

Some people just live to argue...

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Enrique

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Thu Jun-04-09 02:17 PM
Response to Original message

1. what part of "the customer is always right" don't you understand?

;-)

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TK421

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Thu Jun-04-09 02:23 PM
Response to Reply #1

3. When they insist that their Visa account number starts with a 6 !!@@

but we both know that motto is complete and utter BS ( if I'm not mistaken, Sears started that nasty rumor ). :-)

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1gobluedem

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Thu Jun-04-09 02:19 PM
Response to Original message

2. I deal with that too

And I spell it out to my staff the same way, with the first number. But...we always end up with some Amex numbers anyway. People don't listen -- or read.

My favorite is "If I can't use my American Express card then I won't make this donation," implying that I could if I wanted to and am just choosing not to accept the card. Sorry, not that simple.

I feel your pain.

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TK421

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Thu Jun-04-09 02:29 PM
Response to Reply #2

4. Yup! and since we are non-profit, we are always looking for ways to

keep costs down; AMEX service charges are astronomical, and we started accepting Discover about four years ago ( used to be just Visa and MC )

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mwooldri

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Thu Jun-04-09 04:45 PM
Response to Reply #4

9. Without saying too much...

... check out what Amex actually charge. You'd be surprised. No annual fee, no monthly minimums, no per-transaction processing fee - all avoided because you can deal direct with Amex. Also non-profits and charities tend to get the lowest discount rate. Add to that that Amex card holders tend to spend 2-3x more than Visa/MC holders and use them more exclusively, then your bosses need to at least look at Amex again. Call them directly, don't go online.

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hedgehog

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Thu Jun-04-09 05:15 PM
Response to Reply #9

10. My husband refers to Amex as the card refused everywhere!

He travels to plants in England, Switzerland, Korea and Brazil with assorted additional trips to other places. Amex gives a percentage of purchases back to the company which goes straight against the accounting department's budget, so they love the Amex. (Amex can do that because the merchants are charged so much for each transaction!) Meanwhile, the guys out on the road are constantly looking for hotels and restaurants that will actually take Amex.They end up using the card to obtain local cash so they can actually eat, then accounting yells at them for using cash.

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jobycom

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Thu Jun-04-09 02:40 PM
Response to Original message

5. My Visa starts with a 6

It's a Visa Discover. Honest.

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Pacifist Patriot

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Thu Jun-04-09 02:41 PM
Response to Original message

6. I love it when you give your credit card number and the person on the other end asks...

if it's a Visa, MC, Amex or Discover. Um, I just gave you a number that starts with a 4. You'd think order entry software would be intuitive on this point by now even if the person on the phone can't tell them apart.

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TK421

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Thu Jun-04-09 02:48 PM
Response to Reply #6

7. Can't speak on their behalf...we're just taught that stuff here

and you are right about the software

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Pacifist Patriot

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Thu Jun-04-09 02:51 PM
Response to Reply #7

8. Bureaucratic inefficiency annoys me. I also find it odd when forms ask...

for both your birth date and your age. Asking your age on forms that will be around for awhile rather than attesting to a particular state of being on a single date seems odd to me in general. When the nurse pulls my file in ten years, my birth date will be the same, but it won't be a 40 year old sitting in front of him or her. ;)

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