I've been on hold 24 minutes to upgrade AA tickets --my 7th call trying.

mnhtnbb

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Thu Jun-11-09 12:18 PM
Original message

I've been on hold 24 minutes to upgrade AA tickets --my 7th call trying.

Edited on Thu Jun-11-09 12:18 PM by mnhtnbb

:mad:

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mnhtnbb

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Thu Jun-11-09 12:22 PM
Response to Original message

1. Just answered only to tell me I need international desk.

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mnhtnbb

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Thu Jun-11-09 12:22 PM
Response to Reply #1

2. Now I'm transferred to a busy signal.

Boy am I pissed.

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mnhtnbb

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Thu Jun-11-09 03:25 PM
Response to Reply #2

5. and....disconnected!

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mnhtnbb

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Thu Jun-11-09 12:24 PM
Response to Reply #1

3. No choice for that in menu.

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mnhtnbb

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Thu Jun-11-09 03:24 PM
Response to Original message

4. Here I go again. 9th call--8th disconnected--told 5 min wait--that passed 3 min ago

grrrrr.....

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VaYallaDawg

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Thu Jun-11-09 03:30 PM
Response to Reply #4

6. Phone circuits in New Delhi are all busy right now, try later (joke).

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mnhtnbb

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Thu Jun-11-09 03:36 PM
Response to Reply #6

7. Oh so funny. Still holding--20 minutes now.

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mnhtnbb

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Thu Jun-11-09 03:43 PM
Response to Original message

8. 26 minutes

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mnhtnbb

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Thu Jun-11-09 03:52 PM
Response to Original message

9. 35 minutes. How long should I wait?

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siligut

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Thu Jun-11-09 03:56 PM
Response to Reply #9

10. Put it on speaker phone so you can do something else.

Apologies if you have already done this. I don't know how long you should wait. If you have a few days, you might be luckier during off hours. Early or late.

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mnhtnbb

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Thu Jun-11-09 04:31 PM
Response to Original message

11. I gave up just under an hour. Didn't want to wait until late tonight due to thunderstorms.

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latebloomer

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Thu Jun-11-09 05:15 PM
Response to Original message

12. Yesterday I spent 3 hours off and on on hold with Apple

trying to arrange the exchange of a brand-new defective computer.

Apparently they have several new products for sale this week so lines were tied up.

:eyes:

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mnhtnbb

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Thu Jun-11-09 05:41 PM
Response to Reply #12

14. aaargh. My son is now on his 4th ipod under warranty. trips to

genius bar for each. what a pain, huh?

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mnhtnbb

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Thu Jun-11-09 05:39 PM
Response to Original message

13. Yeah. Guess what? there's a secret, you don't answer 'yes' to upgrade

Edited on Thu Jun-11-09 05:44 PM by mnhtnbb

and then it will take you to full menu where you can choose international. Isn't that clever?

Finally done. I've probably spent at least two hours on these phone calls.

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OmahaBlueDog

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Thu Jun-11-09 05:49 PM
Response to Original message

15. I was unaware one needed tickets for twelve-step meetings

What does the upgrade get you?

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mnhtnbb

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Fri Jun-12-09 07:32 AM
Response to Reply #15

16. LOL.

Edited on Fri Jun-12-09 07:34 AM by mnhtnbb

:rofl:

AA in this case is American Airlines.

Still laughing. Good one!

In this case, unlimited booze during flight!

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Haole Girl

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Fri Jun-12-09 07:36 AM
Response to Original message

17. I imagine they are a very busy today

There were numerous cancellations yesterday due to bad weather. Not just in the DFW area (their headquarters and hub) but all over the U.S.

Good luck! Hang in there. :hug:

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mikeytherat

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Fri Jun-12-09 07:40 AM
Response to Original message

18. Old comedy routine (late 90s maybe, comedian Blake Clark):

"Did you hear the recent story about the plane that lost an engine? When I say "lost," I don't mean it stopped working - it fell off the plane. They lost it. When they took off from Chicago, they had it, and when they arrived in Los Angeles, they didn't. Somewhere along the way, over Kansas/Colorado/Nevada, some unsuspecting family got a new skylight in their home. The twist of lime to this little story? No one in the cockpit knew about it. Isn't there a light or something that comes on the dashboard? Now, I don't want to name the airline, 'cuz I don't want to get sued, but it was an American Airline..."

mikey_the_rat

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