Something AT&T does that bugs me! - Democratic Underground

hamsterjill

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Fri Aug-07-09 09:55 AM
Original message

Something AT&T does that bugs me!

Does this bother anyone else?

AT&T hires vendors to deliver their phone books. Then they call you to confirm that the books were delivered. (Other phone book companies do this too, but today I'm ranting about AT&T).

So, if AT&T doesn't trust it's own vendors to deliver the product they are being paid to deliver, exactly WHAT does that say about the individuals that AT&T is sending to my front door?

I think it's horrible that AT&T follows up and bugs its customers asking if their vendors did their job, especially when they call and wake me up!

Thank you. End of rant.

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Silver Swan

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Fri Aug-07-09 10:43 AM
Response to Original message

1. Last time

The last time our phone book was delivered, I got TWO calls to make certain I had received it!

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Tripper11

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Fri Aug-07-09 10:51 AM
Response to Original message

2. We've never gotten the "confirmation" call, but I wish they would...

give us the option of having or not having one.
We don't ever use a phone book. The inter-tubes gives us any and all the numbers we need.
It seems a great wasted of paper and resources to deliver these massive books that I wonder if an 1/8 of the population might even use.

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ThomCat

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Fri Aug-07-09 11:07 AM
Response to Original message

3. They are making sure that their vendor isn't ripping them off.

It would be very profitable for the vendor to skim some of the books off the top and toss them in the garbage. Every book they don't deliver increases their profit margin. But every book that doesn't get delivered hurts AT&T's business because people will use the other phone book instead. So AT&T HAS to spot check their vendor to make sure that no skimming is happening.

Corporations exist to make money. AT&T knows that they should never trust another corporations. Only CONSUMERS are supposed to be dumb enough to trust corporations. :(

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hamsterjill

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Fri Aug-07-09 11:44 AM
Response to Reply #3

4. Yes, I understand the concept!

It's just frustrating to receive the calls!

And I, too, wish they would give consumers the opportunity to opt out of receiving the fat books. Mine goes straight to the recycle.

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CreekDog

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Fri Aug-07-09 12:11 PM
Response to Original message

5. It bothers me how many phonebooks are delivered to me period

I don't use any of them and multiple vendors put them out.

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hamsterjill

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Fri Aug-07-09 01:34 PM
Response to Reply #5

6. Me, too. It's a total waste of paper

Plus, I work for a small business and we have several different phone lines under various business names. We get call after call after call from these people needing to "update" the information for their phone books.

It seems every Tom, Dick and Harry wants to sell advertising for some type of phone book.

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