American companies are bankrupting America

MellowOne

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Thu Sep-24-09 09:05 PM
Original message

American companies are bankrupting America

Edited on Thu Sep-24-09 09:06 PM by MellowOne

This evening I call American Express customer service because of a billing problem, the call center is in India. Then I called my Charter Cable customer service, and there call center is in the Philippines. Americans are struggling with a U6 employment rate of almost 20%. Please tell our President to bring our jobs home!

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Sanity Claws

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Thu Sep-24-09 09:10 PM
Response to Original message

1. Let's identify the other companies

Verizon uses a call center in the Phillipines
AT&T also outsources its call center -- I think India

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Why Syzygy

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Fri Sep-25-09 12:07 AM
Response to Reply #1

5. I thought AT&T had brought theirs back? nt

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Sanity Claws

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Fri Sep-25-09 07:15 AM
Response to Reply #5

9. Did they?

Kudos for them if they did.
I interacted with them a year ago when my cell phone had a problem. Since then, my contract has expired and I went with Verizon.
Not too much choice with cell phone companies.

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SoCalNative

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Thu Sep-24-09 09:37 PM
Response to Original message

2. HP, Citibank

have call centers in India.

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CurtEastPoint

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Thu Sep-24-09 10:00 PM
Response to Reply #2

3. Yep, just called Citi cards and I don't know where "maria" was but

it sure wasn't in the US.

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Why Syzygy

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Fri Sep-25-09 12:07 AM
Response to Original message

4. Sprint is LOCAL!

And has very good customer service.

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intheflow

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Fri Sep-25-09 01:16 AM
Response to Reply #4

6. I've rarely had good customer service with Sprint.

But everyone I talked with had an American accent, I'll give them that.

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Greyhound

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Fri Sep-25-09 11:28 AM
Response to Reply #6

11. wrong place. n/t

Edited on Fri Sep-25-09 11:29 AM by Greyhound

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Greyhound

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Fri Sep-25-09 11:29 AM
Response to Reply #4

12. That's good to hear. I dumped Sprint a decade ago specifically because their

customer service was abysmal and outsourced. Maybe they found a clue.

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unblock

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Fri Sep-25-09 05:36 AM
Response to Original message

7. mcdonald's has even experimented with call centers

Edited on Fri Sep-25-09 05:37 AM by unblock

mcdonald's? what for, you ask?

why, to take your order from that drive-in menu/speaker/microphone set-up. and here you thought that it had to be someone inside the restaurant itself.

from an engineering perspective, i'm impressed that someone realized that there's a potential efficiency to be gained if you have enough restaurants to keep a call center busy.

from every other perspective, i have to say, "really? REALLY?"

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Po_d Mainiac

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Fri Sep-25-09 06:18 AM
Response to Reply #7

8. Also saves inhaling second hand grease n/t

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econoclast

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Fri Sep-25-09 09:35 AM
Response to Original message

10. Here is a CLASSIC!

Al Gore. Yes that Al Gore. Al Gore is a partner in a Silicon Vallet venture capital firm called Kleiner Perkins Caufiels and Byers (KPCB )

KPCB is a major investor in a California startup car company called Fiskers

Fiskers just got a 529 million dollar loan from the US government to build a new hybrid auto.

Car to be BUILT IN FINLAND!!!!!!!

Yes, Finland.

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Sanity Claws

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Fri Sep-25-09 12:11 PM
Response to Reply #10

13. Wow -- that was quite a stretch. Are you sore?

He is a partner in a venture capital company (American) but doesn't control it. The venture capital company invested in an American start up company. After the investment, the American start up builds in Finland.
How can you blame Gore? He is not an officer of the start up or in any position to control what it does.

I have a feeling that you will be served with a pizza, Tombstone variety, shortly.

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