When Starbucks Dumps Scalding Hot Coffee On You, It's A PR Problem

http://consumerist.com/consumer/public-relations/when-starbucks-dumps-scalding-hot-coffee-on-you-its-a-pr-problem-291330.php

From SFWeekly:

Early last month my father, a retired Methodist pastor in Red Bluff, three hours north of San Francisco, ordered a cup of coffee for himself at Starbucks. Before Dad picked up the coffee, the barista bumped it off the counter. It spilled on the front of Dad's pants, burning his crotch, then running down his legs and settling into his shoes.

Instead of running to get some ice, the barista grabbed a questionnaire.

"I don't remember all the questions, because I was thinking, 'What am I going to do with this burn?'" Dad recalls. "There was a man in the shop who was a male nurse. He came from where he was sitting and said, 'I've been watching this, and I'm a nurse, and I must say to you, you must not fill out this form. You must take yourself to the bathroom and make sure you get some water on your foot.'"

The nervous employee persisted. "He said, 'I'm almost done.' I said I had to go to the bathroom and cool my foot," Dad recalled.

The resulting burn was so bad that Dad had to go to the emergency room, get the welts on his foot treated, and take pain medication so strong he wasn't supposed to drive for three weeks. His hospital visit and medicine cost around $500.

"I thought they'd call and say, 'We heard you were injured, and we want to know what we can do in response to that, and these are our protocols, and we want to do what we can,'" Dad said.

FULL story at link.

could he have just said "nurse"?




Sorry - just feeling prickly today.

...she is the head of consumer affairs division...the department that made that questioner.

.....don't worry he'll be properly compensated...Starbucks is a classy operation but has a few members who are below par.

you also get little or no common sense. I have a strong feeling Starbucks will make good on this, but I'm sorry your dad had to go through such a painful experience!