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I completed my class to be an election judge in Illinois on Saturday. While the rules may not be the same as in Texas, they may give you some guidance:
1. Call the county clerk's main office, not the voter registration information number. The people answering that phone may be temporary employees who don't have all the information. The county clerk will.
2. Does your SIL have any reciepts, documentation or paperwork that he got at his voter registration? Anything that could verify that he registered before the deadline? If so, he needs to have it on hand when he calls the county clerk.
3. If the rules in Texas are anything like the rules for Illinois, your SIL may be a candidate for a provisional ballot. It sounds like he has made an honest effort to register, and some administrative snafu or the sheer volume of registrations is gumming up the works. These are the cases that provisional ballots were created for--people who have done everything they are supposed to, but for some reason beyond their control, the new registration card doesn't make it to the precinct. If he is unable to resolve the problem by talking to the county clerk, he should bring any documentation that he has to what he thinks is the appropriate polling place on 11/4. If his registration is still not on the files, he should explain the situation to one of the election judges, and show them any documentation he has. A decision will then be made whether he can vote with a provisional ballot. In Illinois, he also might be eligible for what we call a federal ballot--a ballot with only the presidential, senate and House races on them.
Please encourage him to be calm and polite at every step of the process. Election officials all over the country are getting swamped and are racing to train staff and volunteers to make sure everyone eligible to vote on one ballot or another gets the opportunity to do so.
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