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jesse.lewis@gmail.com
In addition to the information below, I have a couple years' experience in retail sales. I am a quick learner and am willing to consider any kind of work. I'm intelligent and have great interpersonal skills. I'm currently in Southeast Texas but am willing to relocate pretty much anywhere.
Profile
• Strong background in customer service, technology, training and management.
• Excellent experience in computer hardware, Microsoft Windows, Microsoft Word, Microsoft Excel and Microsoft Outlook.
• Skilled in problem solving and communication.
• Experienced in data entry and the use of general office equipment.
Work History
System Administrator
Coburn Supply Company, Beaumont, Texas June 2004-May 2005
• Provided technical support for approximately 500 computer systems at 43 stores.
• Performed repairs on computer systems.
• Performed repairs on laser printers.
• Set up email, network and MIS accounts for new employees.
• Created a GUI to install needed software quickly and easily on new systems or hard drives.
• Prepared new systems for employees with the appropriate software and hardware configurations.
• Remotely reset annex printers and cleared user ports.
• Monitored network for viruses and manually removed them as needed.
• Monitored email for inappropriate content.
• Monitored and maintained Barracuda Spam Firewall.
• Blocked internet access to inappropriate sites.
• Reviewed and allowed access to business related sites.
Point-of-Contact for Field Computer Technicians
Service Zone/ClientLogic, Port Arthur, Texas
June 2003-June 2004
• Chosen to work on a new highly technical account because of skills demonstrated to the company.
• Provided technical support to field technicians for printers, computers, servers, and file transfers.
• Dispatched parts to field technicians.
• Opened and closed service calls.
• Contacted company partners to determine if the cases could be closed in SAP.
• Provided timely responses to high-priority clients.
Trainer
Service Zone/Client Logic, Port Arthur, Texas
Oct. 2002-June 2004
• Chosen to travel to Manila, Philippines to train new hires at a new call center.
• Trainer certification received after a week's training at Dell Computer, Round Rock, Texas.
• Trained two classes of 30 students in troubleshooting and customer service skills.
• Supervised 50+ technicians and supervised as they took calls on the 10:00pm-9:00am shift.
• Conducted up-training classes in Port Arthur as new policies and new computer systems were introduced.
Level II Computer Technician/Assistant Manager
Service Zone, Port Arthur, Texas
Aug. 2002-June 2003
• Assisted the manager in improving team statistics.
• Acted as manager in the absence of the manager.
• Provided assistance to the team members (up to 30 people).
• Answered calls from frustrated customers to fix their issues that others could not resolve.
• Conducted quality assurance audits on calls received by employees.
• Provided progress reports to the team members.
• Approved or provided alternatives to sending parts to the customers.
• Adjusted break and lunch schedules according to the need of the client.
• Informed the team of any policy or procedural changes implemented by the client or company.
Level I Computer Technician
Service Zone, Port Arthur, Texas
April 2002-Aug. 2002
• Provided technical support for end users and IT specialists.
• Recognized for excellent customer service.
• Consistently resolved customers' issues on their first calls.
• Routinely took ownership of the customers' problems, i.e. called the customer back until all issues were resolved.
Maintenance Shop Clerk
Browning-Ferris Industries, Beaumont, Texas
Sept. 1999-April 2002
• Received customer payments.
• Entered daily repair orders into CFA.
• Filed daily repair orders per DOT regulations.
• Performed monthly inventory counts.
• Forecast weekly fuel usage and ordered fuel accordingly.
• Issued purchase orders.
• Coded invoices for accounts payable purposes.
• Renewed vehicle fleet registrations as needed.
• Ensured outgoing vehicles were under DOT maximum weight.
• Prepared bi-weekly payroll for maintenance shop mechanics.
• Saved company $25,000 in 2000 by scheduling truck washes.
Education
Undergraduate studies in Political Science/History
Lamar University, Beaumont, Texas
1992-1995
Graduate of High School
Central High School, Beaumont, Texas
• Graduated Cum Laude
• National Honor Society
1988-1992
Additional Training
• Dell Trainer Certification, 2002
• A+ Hardware Certification through Classroom Door
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