|
Edited on Fri Jan-13-06 05:25 AM by mtnester
had to call SBC (Now AT&T powered by SBC)
First call they ended up disconnecting me (imagine that, the phone company disconnecting a customer in the middle of a conversation after a gazillion prompts and endless waiting)
Second person was not really helpful...fax your tax exempt certificate, yadda yadda, we will credit sales tax on your new lines (not that my account does not already have more than 35 phone lines, on an existing tax exempt account). SO, at the end of the call she wanted to survey me about my experience:
"We at SBC are concerned that you have a quality experience. I would like to ask you if you felt our service today was very satisfactory or satisfactory?"
Uh, that's it? Just those two? Yep....so I told her that was not enough choices, I mean, what if my experience today sucked? She said that is all the choices. So, I told her satisfactory. She then asked why it was not very satisfactory (sounded offended as well and hurt). I told her about the hang up, told her I felt she was not as helpful as she could have been (like crediting the sales tax NOW cause I KNOW I will have to fax that certificate at least 4 more times)
See how polls and surveys work? SBC can NEVER critique itself if their survey questions include only the choices of Very Satisfactory or Satisfactory.
|