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Does anybody know if Bank of America recently changed its contract

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The Backlash Cometh Donating Member (1000+ posts) Send PM | Profile | Ignore Sun Oct-15-06 10:13 AM
Original message
Does anybody know if Bank of America recently changed its contract
for ATMs? I could have sworn that I saw Diebold ATMs there before, but I walked by one the other day and saw someone else's acronym. NEC, maybe?

That would be the loss of a huge account, if so.
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yy4me Donating Member (1000+ posts) Send PM | Profile | Ignore Sun Oct-15-06 10:19 AM
Response to Original message
1. Might have something to do with their merger with MBNA.
Two powerhouses will now control a huge amount of the worlds banking and credit card business. Don't be late with a payment or you'll be sunk. Huge penalty plus raise in interest rate for your new card plus all other CC's you hold. (in case you didn't know, they tell one-another just so they can all be on the "get your money" bandwagon.
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Rosemary2205 Donating Member (1000+ posts) Send PM | Profile | Ignore Sun Oct-15-06 10:21 AM
Response to Original message
2. I know their ATMs have been known to give out counterfeit 20's.
I got $200 worth of them and B of A would not take responsibility.
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acmejack Donating Member (1000+ posts) Send PM | Profile | Ignore Sun Oct-15-06 10:43 AM
Response to Reply #2
3. Really?
Would you please tell us more about the circumstances, like how quickly you found out, etc?
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Rosemary2205 Donating Member (1000+ posts) Send PM | Profile | Ignore Sun Oct-15-06 10:56 AM
Response to Reply #3
4. Here's the deal
I withdrew $200. Went to physical therapy and paid my copay in cash - she took the fake finder pen to my $20 and said it was fake. One by one we found out all my $20's were fake. Next day I went to B of A and they confirmed the $200 was fake. I said it came from their ATM. The bank manager literally LAUGHED in my face. "I" am the one who called the cops. They took a report and said my only recourse is to sue B of A in court.

I went home, called the 800# for the FBI and had to leave a message on voicemail. Have done this 4 times - Have never heard from them.

I worked my way as far up in the food chain at B of A that I could. They basically treated me like a nut.

I called my local consumer guru and found out someone else at the same B of A branch had the same type experience. Also, B of A put some guy in California in jail because the check he took from a customer was forged (prosecuter dropped the charges).

I am basically a penniless person who is about to declare bankrupcy because of SERIOUS medical crisis. I have no power, no justice. I am treated like the criminal because of my financial situation.

My only satisfaction has come from the local consumer guru. They are the ONLY ONES who treated me like a human being in any of this. They have started a campaign to get money withdrawn from B of A because of the way they are treating customers.

http://www.clarkhoward.com
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The Backlash Cometh Donating Member (1000+ posts) Send PM | Profile | Ignore Sun Oct-15-06 11:09 AM
Response to Reply #4
6. Sounds like there's a market for those pens that determine
false bills.
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niyad Donating Member (1000+ posts) Send PM | Profile | Ignore Sun Oct-15-06 11:12 AM
Response to Reply #4
7. is there an ombudsperson for one of your local tv or radio stations
or one of your local papers? some sort of consumer advocate anywhere around you? if so, contact them immediately. even if not, you might want to contact your local tv news and newspapers, and tell them your story. that kind of publicity is something BofA would not be happy with, could prove interesting.
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Nay Donating Member (1000+ posts) Send PM | Profile | Ignore Sun Oct-15-06 12:31 PM
Response to Reply #4
8. The FBI doesn't deal with counterfeit bills. You must call the
Edited on Sun Oct-15-06 12:33 PM by Nay
Secret Service. Your local SS office will send an agent out to help you. In all likelihood, they know most or all of the sources of counterfeit bills in your area, may have already gotten reports of bad bills from that same ATM, etc., so contact them RIGHT AWAY.

I am astounded that the police didn't call the SS themselves. I am doubly astounded that the FBI didn't send you straight to the SS.
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peacebaby3 Donating Member (1000+ posts) Send PM | Profile | Ignore Sun Oct-15-06 02:38 PM
Response to Reply #4
9. That's horrible, but it has been that way for a long time. Back in the
early 90s, I was a bank teller for several years and we were trained to spot counterfeits, but some are very good. If we messed up and took in one which was easy to do when you take in a huge deposit from a business with strapped bills that you try to count quickly, then you are written up for a loss. I had a lot of angry customers when I would tell them they had a counterfeit and I couldn't take their money. Unfortunately, the way it works is that whoever is holding the bill is the one that has the loss, but B of AM having an ATM machine giving out $200 worth of them at one time is just wild! Bad business on their part, but may be impossible for you to prove or have any action legally. This is a good example of why we still have a counterfeit problem because if most people figure out they have a counterfeit, the will try to pass it off instead of pulling it out of circulation because they will have to take the loss. Most of the time, you could find someone who would take the bill and not realize it is a counterfeit.

If you don't have a pen, you can look at a bill and see the red and blue threads. You should also be able to take your fingernail or a pin and pull a thread up if it is a real bill. As far as I know, those are still good tips.

I'm very sorry for your trouble and would think that BofA would be embarrassed and try to make good on your problem. I think you should definitely try to go to the media because I'm not sure you would have any legal advantages, but I would think your story would be pretty embarrassing for them and it might be worth giving you your $200 to make the story go away.

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proud2BlibKansan Donating Member (1000+ posts) Send PM | Profile | Ignore Sun Oct-15-06 02:47 PM
Response to Reply #4
10. Wow that is not at all like my friend's experience
She works at B of A. One day on her way to work about 6 months ago she stopped at a convenience store and bought something. She got a $10 bill in change. When she got to work, she needed change for the pop machine and gave a teller her $10 bill. Turned out to be counterfeit. B of A immediately called the cops (I am not sure if it was local, FBI or SS). Cops came in 5 minutes, made her go with them to the convenience store where she had gotten the $10 bill and they shut the store down.

And this was ONE $10 bill, not ten $20s.
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The Backlash Cometh Donating Member (1000+ posts) Send PM | Profile | Ignore Sun Oct-15-06 11:06 AM
Response to Reply #2
5. self-deleted because the answer has been given.
Edited on Sun Oct-15-06 11:08 AM by The Backlash Cometh
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