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I was laid off in 2004 because my entire department was outsourced to India.
Took 6 months to get a new job in a call center for a Major Mortgage Lender. This company was purchased by Another Large Company last year. During the transition period, my employer tightened up on meeting stats on the phone. Where previously, if you missed a stat, you got counseled and returned to the floor, we noticed they were being stricter ...and I missed the call average handle time by a small amount 3 months in a row and I was fired.
My suspicion, since I met or exceeded all other requirements and had fantastic customer feedback surveys, is that management tightened up because they had to freeze new hires, unless they had to replace someone, and they got a big Employer Incentive package from Texas IF they upheld their promise to create a certain number of new jobs in the first 5 years ..something like 10K jobs. So if people are let go and a position eliminated in one department, then a different position in another department is filled, then it is a new job.
It was getting very stressful and increasingly difficult to do my job well in the current economic environment anyway.
I do have a new job though and it is starting out well.
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