What happens after you call your Congressperson's office and talk to an aide?

I mean, what does s/he do after they've spoken to you? Take notes and then pass them on to the Congressperson? Such as,
"Jane Doe of Bumfuck called and is strongly in favor of expanding Medicare to cover all US citizens?"


Anybody ever worked as one or has a close friend who has?

the message that goes to the congresscritter is probably more like, "Some dumbass called and wants you to support socialized medicine. Like that's ever gonna happen. By the way, here's another ginormous check from an insurance company."

to be sure I'm in their district or state. Others don't. They claim they are noting the info I give them. Who knows?

for the Energy and Commerce Committee, the calls were all logged with pertinent info . . .

passes on my messages to the Congressman, because I've gotten letters back from him about my concerns.

Normally, a tally of constituent calls to Congressional offices are noted for or against on particular issues. Unless you have something out of the ordinary to communicate, nothing of substance other than "for or against" gets passed on. So, don't spend a lot of time scripting a call, unless you think there's a reason the staff person knows you or has a good reason to pass on your message.

I was called by an aide and i had to sign a release form that allows them to work on my behalf. They did call the office i was having problems with, but it looks like its a nationwide issue. Funds for tuition, books and living expenses are going to be delayed 6-10 weeks. I was told by my school that i was going to be dropped for non-payment, but hopefully that has been resolved. i paid for my own books, but not everyone has the resources.

My wife was an aide (15+ years ago). The staff works on early (and late) drafts of the bill. If there's something relevant/new/important, it could be passed to the correct staff person. It could also be passed to the speech writer if there's a "good story". In general the aide just kept counts of pro/con and even those don't have much influence on big votes that matter. The counts are used if the vote doesn't matter - if the party is going to win or loose any how a congressperson/senator can use the counts to decide how to vote and the party and big donors will understand.

Also, they had signature machines that used a real pen to duplicate the congressman's signature, so a "signed reply" doesn't mean anything.

Edit:
I was talking of pro/con calls. sammytko's message made me think the OP cared about other calls. If you call with a problem, the aides will try to resolve it (depending on what it is, priority, how much the aide believes you and believes they can help, etc). They may contact staff, the congresseman, aides for other congressmen or anyone else depending on the problem. Kind of like customer support from a company (but with many more customers, more types of problems, and fewer support reps) Being nice and clear about the problem and what you would like done and focusing on that (instead of adding that you hate bill XYZ) will get you further than being rude and rambling.