The Verizon Customer Service rep that I dealt with Monday afternoon was a witch.
Capital "W." She told me that my quest for a Verizon "trouble ticket" on the cell tower that I can see from
my lookout window was in vain.
She asked how I knew I could see the Verizon cell tower. She refused
to accept the fact that several Verizon technical people had already
verified the exact latitude/longitude of the Verizon cell tower on
Pine Mountain, and she totally discounted my claim that the director
of the U of Oregon's Pine Mountain Observatory had verified,
independently, the location of the Verizon cell tower. She questioned
my ability to locate said tower with lat/lon info.
Bwaa haa haa haa! I live in a 15'X15' map room. I live and breath maps
and geographic/topographic trivia. I am surrounded by optical devices
used to pinpoint the locations of anything I can see: animal,
vegetable, mineral, fire, water, smoke, etc.! I even have one-call
access to the phenomenal DragonPlot positioning system. All resources
were used to tell Verizon where their cell tower was located: N
43.8115 W -120.8725. That got their attention. She realized that she
HAD to submit the "trouble ticket."
By the time I got back out here Wednesday morning, my broadband
service was the strongest it has been all summer. Same today. A couple
of Verizon techies called yesterday and today. They were great and
truly concerned. They said that I was right all summer (I'd put in
several requests for "trouble tickets" on the Pine Mountain cell
tower) and that there was a problem at that tower. It was fixed late
Tuesday.
How sweet it is!