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Omaha Steve (1000+ posts) Send PM | Profile | Ignore | Wed Nov-11-09 06:44 PM Original message |
Venting... After 35 years customer service hung up on me |
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DontTreadOnMe (1000+ posts) Send PM | Profile | Ignore | Wed Nov-11-09 06:49 PM Response to Original message |
1. Vote with your wallet! |
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havocmom (1000+ posts) Send PM | Profile | Ignore | Wed Nov-11-09 06:55 PM Response to Original message |
2. Decided the ONLY things taught to all those MBAs in 80s & 90s ... |
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gleaner (1000+ posts) Send PM | Profile | Ignore | Wed Nov-11-09 07:01 PM Response to Reply #2 |
9. Actually, you're right ... |
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Shagbark Hickory (1000+ posts) Send PM | Profile | Ignore | Wed Nov-11-09 07:27 PM Response to Reply #9 |
16. They'll just advertise more, right? |
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gleaner (1000+ posts) Send PM | Profile | Ignore | Wed Nov-11-09 07:37 PM Response to Reply #16 |
19. Yeah .. |
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pitohui (1000+ posts) Send PM | Profile | Ignore | Thu Nov-12-09 03:17 PM Response to Reply #9 |
75. that isn't EXACTLY what the study said |
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elehhhhna (1000+ posts) Send PM | Profile | Ignore | Wed Nov-11-09 06:57 PM Response to Original message |
3. You were on hold for 35 years???/?? |
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Blue-Jay (1000+ posts) Send PM | Profile | Ignore | Wed Nov-11-09 06:59 PM Response to Reply #3 |
6. HA! |
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cynatnite (1000+ posts) Send PM | Profile | Ignore | Wed Nov-11-09 06:57 PM Response to Original message |
4. If they have no respect for you, there is no reason not to tell us who the company is. n/t |
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napi21 (1000+ posts) Send PM | Profile | Ignore | Wed Nov-11-09 06:58 PM Response to Original message |
5. You don't have to name the co. I think I already know who it is. |
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Golden Raisin (1000+ posts) Send PM | Profile | Ignore | Wed Nov-11-09 06:59 PM Response to Original message |
7. Press 1 if you're |
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discocrisco01 (524 posts) Send PM | Profile | Ignore | Wed Nov-11-09 07:00 PM Response to Original message |
8. Spirituality |
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SidDithers (1000+ posts) Send PM | Profile | Ignore | Thu Nov-12-09 12:30 AM Response to Reply #8 |
60. Rationality... |
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OPERATIONMINDCRIME (1000+ posts) Send PM | Profile | Ignore | Wed Nov-11-09 07:06 PM Response to Original message |
10. Really... People Are On Your Side With This? |
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Omaha Steve (1000+ posts) Send PM | Profile | Ignore | Wed Nov-11-09 07:12 PM Response to Reply #10 |
12. That is some shoulder you have to cry on |
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OPERATIONMINDCRIME (1000+ posts) Send PM | Profile | Ignore | Wed Nov-11-09 07:25 PM Response to Reply #12 |
14. Who Is The One Crying Exactly? |
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Omaha Steve (1000+ posts) Send PM | Profile | Ignore | Wed Nov-11-09 07:37 PM Response to Reply #14 |
18. Are YOU 35 years old yet? |
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OPERATIONMINDCRIME (1000+ posts) Send PM | Profile | Ignore | Wed Nov-11-09 07:45 PM Response to Reply #18 |
21. Suck It Up. |
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cynatnite (1000+ posts) Send PM | Profile | Ignore | Wed Nov-11-09 07:46 PM Response to Reply #21 |
22. Rational or not, OMC, he's got a right to dump the company if he's not happy with it. n/t |
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OPERATIONMINDCRIME (1000+ posts) Send PM | Profile | Ignore | Wed Nov-11-09 08:49 PM Response to Reply #22 |
40. Absolutely. |
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Omaha Steve (1000+ posts) Send PM | Profile | Ignore | Wed Nov-11-09 07:54 PM Response to Reply #21 |
24. Again your how old? |
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Old Codger (1000+ posts) Send PM | Profile | Ignore | Wed Nov-11-09 08:06 PM Response to Reply #24 |
29. Hey Steve |
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OPERATIONMINDCRIME (1000+ posts) Send PM | Profile | Ignore | Wed Nov-11-09 08:51 PM Response to Reply #29 |
41. ROFLMAO. |
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OPERATIONMINDCRIME (1000+ posts) Send PM | Profile | Ignore | Wed Nov-11-09 09:03 PM Response to Reply #24 |
48. Bet Ya Your Mom Wasn't Abusive Or Irrationally Demanding Either. |
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Omaha Steve (1000+ posts) Send PM | Profile | Ignore | Wed Nov-11-09 09:20 PM Response to Reply #48 |
51. The cable guy had the $25 certificate in hand when mom opened the door |
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TheMadMonk (1000+ posts) Send PM | Profile | Ignore | Wed Nov-11-09 09:17 PM Response to Reply #21 |
49. So I book a paid service call. Shit happens. Say my kid headbuts some traffic. |
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Doremus (1000+ posts) Send PM | Profile | Ignore | Wed Nov-11-09 09:39 PM Response to Reply #21 |
53. Upper management or shareholder? nt |
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MattBaggins (1000+ posts) Send PM | Profile | Ignore | Wed Nov-11-09 07:52 PM Response to Reply #12 |
23. Hey LegendinHisOwnMindCrime Knows arrogance |
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rucky (1000+ posts) Send PM | Profile | Ignore | Wed Nov-11-09 07:58 PM Response to Reply #23 |
26. And I'm taking his webinar on reasonability next Friday. |
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MattBaggins (1000+ posts) Send PM | Profile | Ignore | Wed Nov-11-09 08:01 PM Response to Reply #26 |
27. Is that like taking a course on tolerance from Reverend Phelps? |
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Robb (1000+ posts) Send PM | Profile | Ignore | Wed Nov-11-09 08:01 PM Response to Reply #26 |
28. (chuckle) |
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Arugula Latte (1000+ posts) Send PM | Profile | Ignore | Wed Nov-11-09 08:13 PM Response to Reply #12 |
31. Oh my, I can't believe that this particular DUer is lecturing you on being "reasonable" |
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OPERATIONMINDCRIME (1000+ posts) Send PM | Profile | Ignore | Wed Nov-11-09 08:52 PM Response to Reply #31 |
43. Too Much Fun... |
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Arugula Latte (1000+ posts) Send PM | Profile | Ignore | Wed Nov-11-09 10:59 PM Response to Reply #43 |
58. Yeah, you keep telling yourself that. |
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LanternWaste (1000+ posts) Send PM | Profile | Ignore | Thu Nov-12-09 08:37 AM Response to Reply #43 |
64. I imagine... |
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ThomCat (1000+ posts) Send PM | Profile | Ignore | Wed Nov-11-09 08:56 PM Response to Reply #31 |
45. That is very amusing isn't it. |
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pipi_k (1000+ posts) Send PM | Profile | Ignore | Thu Nov-12-09 01:04 PM Response to Reply #12 |
68. OK I have to admit.... |
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ecstatic (1000+ posts) Send PM | Profile | Ignore | Wed Nov-11-09 08:55 PM Response to Reply #10 |
44. LOL. I love your honesty nt |
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maxpower (1000+ posts) Send PM | Profile | Ignore | Wed Nov-11-09 09:00 PM Response to Reply #10 |
46. Customer service is just that |
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TommyO (1000+ posts) Send PM | Profile | Ignore | Thu Nov-12-09 07:35 AM Response to Reply #10 |
63. Demanding a company live up to their commitment is not arrogance |
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Deja Q (1000+ posts) Send PM | Profile | Ignore | Thu Nov-12-09 08:05 PM Response to Reply #10 |
78. I often agree with you, but a customer service phone rep's job isn't to hang up on people... |
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Tikki (1000+ posts) Send PM | Profile | Ignore | Wed Nov-11-09 07:08 PM Response to Original message |
11. Boy oh boy...I must be out of the loop... |
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Bitwit1234 (1000+ posts) Send PM | Profile | Ignore | Wed Nov-11-09 07:15 PM Response to Original message |
13. I am not against foreigners but |
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cynatnite (1000+ posts) Send PM | Profile | Ignore | Wed Nov-11-09 07:40 PM Response to Reply #13 |
20. "I am not against foreigners, but"...of course, you're not... |
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KittyWampus (1000+ posts) Send PM | Profile | Ignore | Wed Nov-11-09 07:27 PM Response to Original message |
15. I understand you were upset but it sounds like a MAJOR overreaction. You want compensation |
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blue neen (1000+ posts) Send PM | Profile | Ignore | Wed Nov-11-09 07:31 PM Response to Original message |
17. I understand your reluctance to name the company. You are a gracious person, however, they were not |
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rucky (1000+ posts) Send PM | Profile | Ignore | Wed Nov-11-09 07:56 PM Response to Reply #17 |
25. I know he sears with anger... |
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Nikki Stone1 (1000+ posts) Send PM | Profile | Ignore | Wed Nov-11-09 08:17 PM Response to Reply #25 |
33. If that is the store, their customer service people hung up on a friend of mine too |
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Raine (1000+ posts) Send PM | Profile | Ignore | Wed Nov-11-09 08:28 PM Response to Reply #25 |
36. My father worked for that company |
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Shell Beau (1000+ posts) Send PM | Profile | Ignore | Thu Nov-12-09 08:33 PM Response to Reply #25 |
81. For some reason, Sears sprang to my mind too. |
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blue neen (1000+ posts) Send PM | Profile | Ignore | Wed Nov-11-09 10:07 PM Response to Reply #17 |
55. I meant to say "Respect is earned, not given." |
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dixiegrrrrl (1000+ posts) Send PM | Profile | Ignore | Wed Nov-11-09 08:08 PM Response to Original message |
30. To show how badly customer service has slipped.... |
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Bluebear (1000+ posts) Send PM | Profile | Ignore | Wed Nov-11-09 08:15 PM Response to Original message |
32. On hold for 35 years? What on earth was the Muzak? |
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gkhouston (1000+ posts) Send PM | Profile | Ignore | Thu Nov-12-09 12:34 PM Response to Reply #32 |
67. Philip Glass. n/t |
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Ignis (1000+ posts) Send PM | Profile | Ignore | Thu Nov-12-09 01:50 PM Response to Reply #67 |
70. ... |
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Gidney N Cloyd (1000+ posts) Send PM | Profile | Ignore | Wed Nov-11-09 08:18 PM Response to Original message |
34. It's gotta be Sears. nt |
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DaveinJapan (1000+ posts) Send PM | Profile | Ignore | Wed Nov-11-09 08:22 PM Response to Original message |
35. I don't get why the name of the company is some big secret. |
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Omaha Steve (1000+ posts) Send PM | Profile | Ignore | Wed Nov-11-09 08:36 PM Response to Reply #35 |
38. Your right |
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TK421 (1000+ posts) Send PM | Profile | Ignore | Wed Nov-11-09 10:20 PM Response to Reply #38 |
57. I used to work for them ( Mens Department ) and when I was there |
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Texasgal (1000+ posts) Send PM | Profile | Ignore | Wed Nov-11-09 08:29 PM Response to Original message |
37. Yup! Sears really sucks nowadays! |
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lonestarnot (1000+ posts) Send PM | Profile | Ignore | Wed Nov-11-09 09:19 PM Response to Reply #37 |
50. My guess too. |
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DaveinJapan (1000+ posts) Send PM | Profile | Ignore | Wed Nov-11-09 08:36 PM Response to Original message |
39. The people who are bashing the OP are totally wrong to do so. |
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havocmom (1000+ posts) Send PM | Profile | Ignore | Wed Nov-11-09 08:52 PM Response to Reply #39 |
42. You got that right! What a bunch of well trained little consumer bots! |
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blue neen (1000+ posts) Send PM | Profile | Ignore | Wed Nov-11-09 10:01 PM Response to Reply #42 |
54. Amen to that! |
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Hannah Bell (1000+ posts) Send PM | Profile | Ignore | Wed Nov-11-09 11:46 PM Response to Reply #42 |
59. +1. they calculate that most people won't pursue it. they calculate that |
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Brigid (1000+ posts) Send PM | Profile | Ignore | Wed Nov-11-09 09:01 PM Response to Original message |
47. No need to name the company. |
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Phoebe Loosinhouse (1000+ posts) Send PM | Profile | Ignore | Wed Nov-11-09 09:25 PM Response to Original message |
52. I wonder how many deaths from stroke after speaking to Customer "Service" |
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SmileyRose (1000+ posts) Send PM | Profile | Ignore | Wed Nov-11-09 10:15 PM Response to Original message |
56. Sears has been stupid a long time. |
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renate (1000+ posts) Send PM | Profile | Ignore | Thu Nov-12-09 08:28 PM Response to Reply #56 |
79. AAAAAAAAAAAAAAAAAH |
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SmileyRose (1000+ posts) Send PM | Profile | Ignore | Thu Nov-12-09 08:32 PM Response to Reply #79 |
80. That catalog cost him $600 |
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TexasObserver (1000+ posts) Send PM | Profile | Ignore | Thu Nov-12-09 12:55 AM Response to Original message |
61. There is no loyalty to customers of huge businesses. |
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Omaha Steve (1000+ posts) Send PM | Profile | Ignore | Thu Nov-12-09 06:56 AM Response to Original message |
62. Do a google on Sears sucks |
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Omaha Steve (1000+ posts) Send PM | Profile | Ignore | Thu Nov-12-09 11:59 AM Response to Original message |
65. I forgot to mention that in the past Sears had extended our contract for this problem |
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MerryBlooms (940 posts) Send PM | Profile | Ignore | Thu Nov-12-09 12:17 PM Response to Original message |
66. I've been dealing with Sears |
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pipi_k (1000+ posts) Send PM | Profile | Ignore | Thu Nov-12-09 01:20 PM Response to Original message |
69. I've been fighting with businesses for years |
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mitchtv (1000+ posts) Send PM | Profile | Ignore | Thu Nov-12-09 02:41 PM Response to Original message |
71. Can't you sue in small Claims court? |
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MindPilot (1000+ posts) Send PM | Profile | Ignore | Thu Nov-12-09 02:58 PM Response to Original message |
72. I had my last dealings with them over ten years ago. |
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Dorian Gray (1000+ posts) Send PM | Profile | Ignore | Thu Nov-12-09 03:00 PM Response to Original message |
73. Sears? |
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pitohui (1000+ posts) Send PM | Profile | Ignore | Thu Nov-12-09 03:14 PM Response to Original message |
74. there was never a time when you got anything for your lost day |
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Omaha Steve (1000+ posts) Send PM | Profile | Ignore | Thu Nov-12-09 06:38 PM Response to Reply #74 |
76. Response #65 |
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MilesColtrane (1000+ posts) Send PM | Profile | Ignore | Thu Nov-12-09 08:01 PM Response to Reply #76 |
77. What's changed is plunging profits. |
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