~snip~ Gonzales has all the other maddening traits of the classic mid-manager promoted beyond his comfort zone. It starts with the smirky smile. As he gets every question, Gonzales tends to draw the corners of his lips up. My guess is that he thinks he's presenting an affable, good-natured face to his questioners.
But what it looks like is: I can't believe you are asking anything so foolish and obvious. Gonzales reinforces that perception by often beginning his response with the word, "Again,'' as in, "We've been over and over this, but I will say it one more time since you don't seem to have gotten it the first five times.'' ~snip~
But he seems to think they should settle the matter. He trots out some gobbledygook about "process'' and "senior management'' and honestly seems shocked to find that the panelists are interrupting him when he starts to spool into vague bureaucratic banalities. ~snip~
And then, when he finally gets off script, Gonzales tends to stud his answers with loaded terms that make him sound condescending. He wants to "help the Senator understand,'' as if the poor, dim-witted legislator needs a guide to grasp the complexities. Gonazales also said he was hoping to "educate the American people,'' in some of these matters. Because once a smart guy like him explains it, you see, we'll finally get the concept. ~snip~
http://www.sfgate.com/cgi-bin/blogs/sfgate/detail?blogid=18&entry_id=15618