some help on yahoo mail issue - Democratic Underground

dsc

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Thu Jun-10-10 11:07 AM
Original message

some help on yahoo mail issue

My sister had her yahoo account broken into and some emails erased that she would like to get back or at least be able to prove who broke in. She has contacted yahoo who claims their server has been dumped and that they can help her with neither issue. Is there anything she can do on her end?

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jtuck004

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Thu Jun-10-10 11:21 AM
Response to Original message

1. Without Yahoo's help, probably not.

If it is worth it you might be able to compel them to help through legal means, but without access to password files and other logs "proof" becomes very hard to substantiate.

The idea that the server was "dumped" sounds like admin-speak for "don't bother me", which is likely unless someone is prepared to compensate them for a lot of work.

Tell her to change her pw to something really hard (such as the first letters of each word in a sentence,, mixing caps and lower-case, and with a couple numbers, so it cannot be easily guessed. Then never give it out. To anyone.

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dsc

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Thu Jun-10-10 11:24 AM
Response to Reply #1

2. she has already changed her password and that

she figures her former employer somehow got her password off her lap top via their software.

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MineralMan

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Thu Jun-10-10 11:39 AM
Response to Original message

3. Laptop, eh. At work?

I'm betting she has it set up to automatically log on to her Yahoo Mail so she doesn't have to type in that password and all. So, someone accessed Yahoo Mail from her laptop while she was away from the computer and engaged in some bad behavior.

There's an easy solution. Tell her Yahoo Mail account to force a logon each time she visits. Problem solved.

As for getting the mail back, probably not.

Don't use automatic logons on computers you don't control 100% of the time.

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dsc

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Thu Jun-10-10 12:50 PM
Response to Reply #3

4. I don't know that they had access to her laptop other than via software

She had a sales job and spent most of her work hours on the road. Your theory may be right but I don't know.

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