Subway employee fired for giving sandwich to fire victims...

A Dartmouth, N.S. woman says she was fired from her full-time job at a Subway restaurant because she gave sandwiches to two neighbours who were left homeless and hungry following an apartment fire.

<snip>

When Heise was working, the two men came to thank her for her hospitality.
"They showed up. I knew they had no food, no money and no where to live so I gave them each a six-inch sub I was supposed to write down as my employee meal," Heise explained.


Subway employees are entitled to one 12-inch sub or two six-inch subs as a staff lunch, but the meal must be marked down. Heise said she simply forgot to record the free lunch and when she went to work Wednesday, the employee, who never received warnings or punishment in the past, was fired.

"I had no intention of stealing the sandwiches. It was just a really hectic week and I wanted to help the people around me who needed it," she said.

<snip>

Read more: http://www.calgaryherald.com/news/Subway+employee+fired+feeding+fire+victims/3137826/story.html#ixzz0qVyIw1YW
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Now I know most of these stores are franchises, but it just seems that in a world where corporate responsiblity ends up being who can avoid blame that sometimes corporations need to be reminded about basic human dignity. She was giving up her own lunch, for cryin out loud. She has stated she doesn't want to work for them any longer, (imagine that) but maybe they could encourage their franchisees to look for small ways they could help in the community, and that firing someone for taking such initiative might not help other franchisees? I have lost my taste for them for awhile, and I live 80 miles South of the Canadian border.

Anyway, if the mood comes upon you, Subway has a comment page at:

http://www.subway.com/Applications/CustService/frmCustomerService.aspx

I'm also a frequent buyer from Subway. I will leave them a comment--and it will be along the lines
that I will be buying my subs elsewhere until I hear what has been done to atone for such
an unfeeling act.

I have read about the firing of your employee who gave her meal to neighbors who were left homeless and hungry after an apartment fire. Shame on Subway!
Having lost everything when my home burned down almost 3 years ago, I know what a shocking and traumatic event it can be. Fortunately, our local Red Cross was there within two hours to hand us a credit card with several hundred dollars on it.
I have been a frequent buyer of Subway. I will no longer purchase Subway until I hear of restitution made --like finding a job for this young woman who had the heart to do the right thing, and making a donation to the homeless shelter of her community. There's more to life than money
and corporate profits.

Her unit is intact, but I still think she's on the list of people who have quite enough to worry about without being fired for a silly reason.

At least the landlord's in her corner about it, given what happened, but still. Ugh.

The workers there literally have to cut slices of meats and cheeses to an exact, corporate HQ-specified size -- a very small size, needless to say. And there can be no more than two slices of these very small pieces placed on each sub.

Meanwhile, your friendly neighborhood deli is more than happy to pile on portions for your sub.

They charge their franchisees some of the highest rates of any fast food outlet and are not supportive of their franchisees. They will sell another franchise to someone else who opens it a block away.

You can get a much better sammich at any mom & pop outfit or even a grocery store deli.

I'm in management and I'd be thrilled to death to have Ms. Heise working for me (were I in that industry).

I don't go to Subway, but this would be enough to make me never go there again. So now we're back to stupid management. Idiots.

This is definitely a sign of atrocious management. I'd bet quite a little bit the store where she worked has a turnover rate on the high end of the scale of the average for all stores.

It's crazy how easy this is to recognize when you patronize a particular establishment very long while going to a similar one at another location. I most recently saw it with CVS locally. Since there's basically one every other mile, you can see the differences fairly easily. The one closest to me has a manager who is a little dictator. He irritated me so much one day I couldn't hold my breath any longer as he stood there belittling an obviously new employee trying to deal with 5 o'clock rush traffic. He *could* have opened a new register himself and helped, but, no. He stood there and yelled. All the employees in that place walk around with scowls, bent over, not making eye contact, mostly trying to avoid being seen.

Down the road is another CVS where everyone is friendly. The place is immaculately clean, and all the employees seem generally happy. The manager there is regularly seen doing "grunt work" alongside her employees.

I'm drifting off topic and rambling, I know, but I just thought you hit the nail on the head. Every time I see one of these stories, I see some idiot running the place who seems to have set out in life to prove the Peter Principle personally.

and I ALWAYS make a point of telling the management that when I see it.

I was at Target the other day and they were VERY busy. The wallet I had bought for my son had no barcode--the cashier asked me how much it was, keyed it in with a bypass, and THEN switched on the light. The supervisor was there before I left, sitch was explained--and there was no delay to anyone whatsoever.

I gave everyone involved big kudos. I hardly think that messed up TargetCorp's bottom line as much as dozens of cranky customers leaving their purchases piled up at the cashwrap and walking out would have--and the customers were none the wiser about what happened, either.

to make change and use the old fashioned scales. Price labels were supposed to be on each item.

Anyway, after a while you learned the prices of just about everything. Or at least the approximate price of everything. If something came along in someone's cart that wasn't priced I'd say "that costs about $ XXX, is that okay with you" and the customer ALWAYS said yes. Just to get out of the store and keep things moving.

I would hate being a cashier today. It's so mindless.

And in the case of this young woman, management can be so heartless.

I used to live across the street from the apartment in question and am about ten minutes' walk from both that and the Subway now.

AND let them know that you are doing it.

I'm not much of a Subway fan in general, but stuff like that upgrades me from not-a-fan to a-not-fan.

Honestly, do corporate executives have a brain?

This generates much more NEGATIVE PR than a regular policy of helping people when you can and ENCOURAGING that attitude in your employees.

If you're a restaurant owner and you look at somebody sideways--you might
end up on someone's Facebook. Possibly your establishment will get some
press attention because of a Twitter.

I love that social media puts a great deal of power in the hands of the consumer.

Those corporations that refuse to understand that power--are doomed.

due to the "power of social media".

it won't cost them much -- a little pr, a sincere apology --

pfft, people forget.

one of the drawbacks of having most restaurants owned by multinational corps.

this is a gnat in their big picture.

whereas if it were a local or regional business it would be a big deal.

And this is simply ridiculous. There's usually a slight discrepency in counted stuff like bread. Shit happens, and overall it evens out.

Now, my store had a rule... we used to swap subs for pizzas at the adjacent pizza place when we got tired of sandwiches, and the owner finally put a stop to that.

Mostly.


But this Subway's owner needs s chill pill.

He once wrote to Subway corporate on my behalf, just because they discontinued my favorite sandwich. I can't imagine how he'd react to this. ;(

I miss those

Seafood and crab was my mother's first choice. I used to get one for her, too. :(

"I read on a news blog this morning that one of your Nova Scotia franchise owners has fired a woman who gave her unfortunate neighbors who lost everything in an apartment fire a couple of 6-inch sandwiches. What did that cost, eight or nine bucks tops?! Is Subway really THAT greedy for profit? Does your company not care at all about the people who make up our communities??

Our household dearly loves your Chicken Teriyaki and Italian subs, but no more! It's nothing but Quiznos and Blimpie now for us until we hear that this horrible wrong has been righted--that poor girl at *least* deserves to get her job back, hopefully with an official apology and a raise. I really expected to see better corporate citizenship than this from Subway."

I could *almost* see Subway's point if she'd just handed out sandwiches to her neighbors without checking with the manager, but she was entitled to a lunch that she clearly didn't eat herself. It's not like she handed out the two subs and then had two herself that *were* recorded. So this is a bookkeeping error, pure and simple.

And not only are these neighbors homeless, she was generous enough to let them move into her apartment! What a lovely woman. What kind of bonehead would let an employee like this go?

Hmmm... I spend about $80 a month at Subway... make that SPENT!

I'm going to write them a little non-love note... they hire back the good employee that made one simple mistake, or I go to the grocer and make my own damn sandwiches on Friday nights.

Losers.

http://www.vancouversun.com/Quiznos+hires+Subway+employee+fired+helping+fire+victims/3143540/story.html

HALIFAX — Subway fired her when she gave sub sandwiches to neighbours who had been left homeless by an apartment fire.

Rival Quiznos has now stepped in and given Heidi Heise a new job.

"Heidi is a person who was trying to do the right thing," said Quiznos franchisee Steve Webber on Friday.

"These are the kind of people Quiznos likes to have working in our stores."

Subway stinks.

Just no good anymore. The French Dip is OK.

That's so cool :D

:rofl:

good PR and she gets a job. Stupid ass Subway.

The socialism fried their brainz

:evilgrin:

eat a low cal Subway Sandwich.

Well, not any more!

I think we should boycott Subway worldwide... and maybe this guy in Nova Scotia will lose his franchise, job, and home. Then he can beg for a sandwich from someone.

:)

shitheads.

I made sure to let them know I will be eating at Quiznos and not Subway ever again.

That would be some form of charity.

Hmm.

And she was right.

we all know what happens when we assume. The smart thing would have been to purchace the subs.

Furthermore, given that Quizno's gave her a job- she came out a hero, got lots of publicity, a new job, good PR for her new boss, and bad PR for her old boss. Looks like "assume" only made an "ass" out of "u."

And Subway.

According to the article.

as an employee.

Please tell me that doesn't matter that much to you, because if you don't I can't possibly take you seriously.

The difference between $6 and $12 to a corporation like Subway REALLY matters that much to you?

:wow:

a kind heart! Lovely! :bounce:

Yes she forgot to mark it down and mentioned up-thread it was a bookkeeping error. In the end she gave away her lunch, nothing more.

Just taking a $10 deduction from this person's weekly wage would have solved the problem as far as "punishment" for the worker.

But no, that couldn't happen, WHY???

By the way, my partner worked in a deli that sold subs, sandwiches get "dropped" on the floor, bread gets burned in the toaster oven, drinks get spilled. In a full day shift, almost everyone screws up once or twice, it's called "employee error loss", $20 a day, $30 a day... even more. Some employees EAT their mistakes...French dressing on steak sub, onions with crabmeat, it happens.

We are NOT getting the full story here.

...as in, I can see the apartment building from my bedroom window, and can't see the Subway only because there's a school in the way...

It was just an asshole manager on a power trip. Believe it or not, sometimes that is the whole story.

RTFA

You can blame Subway if you want, but next week you'll be reading a similar story about McDonald's, or KFC, or Panera Bread. There are douchey managers in every walk of American life, but no moreso than in the food service/retail industries.

Someone from the corporate office will eventually sacrifice this jackass manager like a lamb on an altar, and the whole thing will be forgotten...and then a few weeks later, some other asshole will pull the same kind of stunt.

of the woman who was fired for stopping someone from shoplifting a computer. It's a company policy to fire someone on the spot for theft. It is considered theft because she did not document taking her lunch as per policy. It sucks but these corporate fiefdoms live and die by their policies. Public schools are the same way.