We need a Better Business Bureau to keep an eye on the Better Business Bureau

http://www.chicagotribune.com/business/la-fi-bbb-ratings-20101119,0,1948750.story

Better Business Bureau says it will change its rating system

The group has been under fire for boosting the ratings of businesses that became dues-paying members.

By Sharon Bernstein, Los Angeles Times

November 19, 2010

The Better Business Bureau, which has been under fire for boosting the ratings of businesses that became dues-paying members, said Thursday that it would alter its rating process.

"For nearly 100 years, the BBB has stood for public trust, and we are taking these steps to maintain that trust," said Steve Cox, chief executive of the Council of Better Business Bureaus in Washington.

"Given the feedback, we feel it is our duty to take immediate steps to address the concerns raised and enhance our ability to help consumers easily and quickly find trustworthy businesses," Cox said.

I guess it's still a good way to see how many people have complained about a particular business but they don't really do anything otherwise.